via +Admiral Taptap 

I love that the bank is treating her like she's being the unreasonable one when they're completely at fault.  At a guess, they're assuming she is unable to pay for a lawyer to sue them into behaving like responsible humans.

Maybe, just maybe, they'll change their tune with a little more publicity.  It's a wonder how quickly corporations turn form bully to concerned corporate citizen when the media picks ups a story.
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