As Facebook's IPO approaches, not all of the arrows are pointing up. http://on.wsj.com/I7vigIand I dissect the latest numbers.
2 plus ones
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- Have you heard the Facebook roadblock problem?
For a user who experiences the roadblock, there seems to be no way to login to her Facebook account again.
It's an infinite software loop. Once the user sees the roadblock page after logging on to her Facebook account, Facebook software keeps you to go through the same steps over and over again in an endless loop. So, the user cannot access her account.
It seems a software bug which Facebook either DOES NOT or CANNOT solve.
If it's the first case, then Facebook is operationally not ready for prime time. It does not feel the necessity to assume any accountability for its software and for customer satisfaction.
If it's the latter case, then Facebook is technologically not ready for prime time. If they cannot solve a software bug like this, it says a lot about the quality of the Facebook developers.
Since Facebook does not offer any customer support, the user has no control on her account. The user's efforts to build her Facebook account can be taken away from her with no explanation.
A user must have some customer rights to her Facebook account. Facebook provides the service, but it is the user's account in the end. This would have been impossible with other services: e.g., Can you imagine my bank not allowing me to access my checking account without any explanation?
Interesting that Facebook will have an IPO without offering any customer support and any customer rights whatsoever.May 3, 2012