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Genroe (Australia) Pty Ltd
6 followers|2,450 views
AboutPosts
People
Have them in circles
6 people
Rhys Wesley's profile photo
Contact Information
Contact info
Phone
+61 2 9191 4700
Email
Address
Genroe Level 39, Citigroup Centre 2 Park St SYDNEY NSW 2000
Story
Tagline
Listen to customers, understand them, drive more revenue from them
Introduction
We help you to;
  • Listen to your customers;
  • Measure how well you are delivering; and
  • Drive improvement.

Services;
  • Customer Loyalty Management
  • Customer Feedback
  • Net Promoter Score®
  • Customer Experience Management
  • TacticTravel: Customer Focus Culture


Stream

 
#NetPromoter News: Customer Service Accounts for Freshbooks' Growth, Tesco's Selfie Vids, Banks, CustomerGauge http://buff.ly/1l9HGxq
Customer Service Accounts for Freshbooks’ Growth Canadian accounting software company Freshbooks has grown from basement startup to 140 employees and five million clients, and the velocity of the company is such that The Globe and Mail favourably discussed its future prospects in a recent post headlined: The next billion dollar SaaS company? Try looking in Canada. The company …
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Good article from Research Access on buff.ly/1jD5Pgn – The Imperfection of Data - Research Access http://buff.ly/1jD5PwF
Roundup of reaction to the revamped FiveThirtyEight, now hosted by ESPN.
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Here's an equation you must learn: Work Accomplished = Time Spent x Intensity - Study Hacks - Cal Newport http://buff.ly/1hucqv5
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Good work here from Mark Graban - Great Steve Jobs Video (& Transcript) from 1990 on Continuous Improvement http://buff.ly/1hubQNS
Blog post at Lean Blog : Hat tip to Brent Brewington (@BrentBrewington) for sharing a link to this amazing video via Twitter. Starting at about 7:54 into the vide[..]
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Look to your systems, don't blame staff for bad service: Learning Not to Blame: Baseball Edition | Lean Blog http://bit.ly/1mX9ar7
Blog post at Lean Blog : Following up my post about not blaming a bartender, here's another look at learning to cast aside our old habit of blaming individuals... th[..]
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Have them in circles
6 people
Rhys Wesley's profile photo
 
[New Blog] - Customer Journey Maps Must Come Before Transactional Customer Feedback - #CustomerFeedback - http://buff.ly/1mad3cy
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Just added some new data to #NPS: How Much Can You Improve - Case studies | http://buff.ly/1jxAz2a #NetPromoter
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Look to your systems, don't blame staff for bad service: Learning Not to Blame: Baseball Edition | Lean Blog http://buff.ly/1hiH89q
Blog post at Lean Blog : Following up my post about not blaming a bartender, here's another look at learning to cast aside our old habit of blaming individuals... th[..]
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Genroe's Customer Loyalty Update - Guest Featuring Flavio Martins and SmartStorming - http://buff.ly/1lRfW4u
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