Profile cover photo
Profile photo
Genroe (Australia) Pty Ltd
12 followers -
Listen to customers, understand them, drive more revenue from them
Listen to customers, understand them, drive more revenue from them

12 followers
About
Posts

Post has attachment
NPS® News: Insurance Provider’s 5 Year NPS Journey and TransferWise’s Promoter Driven Marketing http://buff.ly/1DXNrfu CustomerGauge #nps
Add a comment...

Post has attachment
“managers should be reluctant to adopt any [customer experience] metrics that have a past focus” http://buff.ly/1JEYzwx #netpromoter #cx
Add a comment...

Post has attachment
The predictive ability of different customer feedback metrics for retention focuses on #NetPromoter http://buff.ly/1JEYyIU #netpromoter #cx
Add a comment...

Post has attachment
“by quite a large margin, CES is still the worst-performing CFM” http://buff.ly/1ylEx97 #netpromoter #custexp #cx
Add a comment...

Post has attachment
NPS Vs CES is the Apple Vs Android of the customer experience world http://buff.ly/1aYjxuI #netpromoter #custexp #cx
Add a comment...

Post has attachment
New Research: Customer Effort Score Debunked, NPS Vindicated #netpromoter #NPS #CES
Add a comment...

Post has attachment
Very Valuable Approach: Using Six Sigma to Improve Customer Experience and Service http://buff.ly/1NszCVx by Flavio Martins #custexp #custserv
Add a comment...

Post has attachment
Innovation is not just a Product Game; it’s also a Service Game http://buff.ly/1NaBZio #cx #cem #custexp
Add a comment...

Post has attachment
This is pretty nice - Fear vs. Ambition | James Clear http://buff.ly/1E13i8r
Photo
Add a comment...

Combining Kano and Net Promoter® for Customer Feedback Success - http://buff.ly/1uyiz0w #Kano #CustomerFeedback #NPS
Add a comment...
Wait while more posts are being loaded