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Genesys
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Janelle Matthews recently joined Art Schoeller, Vice President and Principal Analyst at Forrester Research, for a Q&A session on the topic of digital transformation and the customer experience. Art shared some valuable insights from an analyst’s perspective ahead of our upcoming global webinar on June 28th and June 29th:
Read more of their discussion and register for the webinar: http://gsys.co/FpEJ30cQl5p #ForresterResearch #CallCenterSoftware #ContactCenterSolutions

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Forecasting is the one of the most common problems facing contact center management—and there are lots of reasons why. But getting it right means happy customers AND happy employees. Read more in today's blog. http://gsys.co/qnw730cQ8qP #ContactCenter #CallCenter

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#GSummit17 Wellington and Melbourne are open for registration! We are bringing customer service experts, visionaries and thought leaders together to share the latest in best practices and innovation at G-Summit ANZ. Save your spot at this industry’s premier customer experience event today: http://g-summit.com.au

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Forrester Research has identified that high-performance companies achieve their position by becoming customer-obsessed instead of customer-led through digital engagement. Join us for a global webinar to learn how to make your contact center an asset in customer experience. Register today! http://gsys.co/qeeW30cJ3Bq
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The Internet of Things has many possible applications fueled by data, and improving customer experience is one of them. Here are six critical questions to consider for your IoT CX strategy: http://gsys.co/9vHp30cMERJ #IoT #CX #bigdata
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Make smarter decisions on optimizing your customer experience with this @forrester 2017 Customer Trends Service Report! Forrester VP and Principle Analyst Kate Leggett uncovers top 10 trends to increase company revenue, customer value & service. Get it now: http://gsys.co/4mZP30cxyoD
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All cloud contact center platforms are not created equal. PureCloud by Genesys is the next-gen, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as a single conversation. You can see PureCloud in action every Thursday at 2pm ET in a live demo webinar. Register today: http://gsys.co/Li0930cKQRp #cloud #cctr #multichannel
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PureCloud by Genesys is a unified all-in-one customer engagement and employee collaboration solution that is intuitive, easy-to-use and deploys rapidly. It is designed to help you deliver consistent, seamless, and personalized customer experiences. Download this white paper to learn more about the competitive advantages of PureCloud: http://gsys.co/MObP30cIF7w #cloud #omnichannel #contactcenter
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Customer Engagement 101: Your contact center workforce needs the right tools, training, information and support to deliver great customer experiences. After all, you want them to be the “CEO” of every customer journey. Hear more on how employee engagement will increase customer lifetime value during the next global webinar: http://gsys.co/G9aD30cr2GH
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If you're considering a move to the cloud, download this free Ovum total cost of ownership report. From quicker deployment times to the ability to scale up or down as needed, see how a cloud-based contact center might be best for your organization. Download the full report now: http://gsys.co/QBjK30cImbf #CCTR #TCO #Cloud
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