Starbucks Coffee Company
Director, Global IT Infrastructure Services, 2011 - present
Accountable leader for the strategic and tactical architecture, engineering, financial, and operational services of the Starbucks Global IT Infrastructure. Services include all Data Networking, Platforms, Communications, Video, Call Center, Messaging, Security, Governance, and Identity Management services. Responsibilities for these areas of service span across multiple global regions including North America, Canada, Asia Pacific, China, LATAM, and European Markets. Defined and drove organizational change across a 200 person organization aligned with evolving business requirements.
Solutions Architect, 2009 - 2011
The company’s mission is to focus on the customer's business problems and challenges at hand. This includes focusing and understanding the business objectives; short and long term, understand roads to greater profitability, and the evolving business needs.
Watermark Estate Management Services
Technology Operations Manager, 2005 - 2009
Recruited as an enterprise resource responsible for strategic, multi-release planning and deployment of a wide range of system/technology implementations at a world-class estate management organization. Hired, trained, developed, and lead a global 15-person IT services team encompassing tier-1 through tier-3 24x7 operations.
Sr Engineering Specialist, 2001 - 2005
• Focused on providing support and solutions to the business units of the Microsoft Corporation globally as well as the Bill & Melinda Gates Foundation for all technologies dealing with IP or Network Engineering issues.
• Procurement of IXC, ISP, LEC, and managed services, including RFP, evaluation, negotiation, and implementation as it pertains to Qwest and Microsoft.
• Provide pre and post-sales support to national account teams selling IP private and public access solutions as well as all aspects of e-commerce hosting solutions. Time divided between 60% pre-sales and 40% post-sales support. Pre-sales responsibilities include technical presentations and authoring proposals based on customer’s budgetary and technical needs and requirements.
Sr Network Infrastructure Engineer, 2001 - 2001
• Senior network engineer responsible for design, implementation, and maintenance of an end-to-end Cisco routed and switched network in a high paced e-commerce environment. Primary duties include the engineering of all LAN and WAN network solutions, which meet business requirements for the enterprise.
• Network security specialist for analysis and implementation of security monitoring and countermeasure tools. Responsible for designing and analyzing robust network security policies based on corporate needs. Also responsible for designing of disaster recovery measures and out of band remote access to all LAN and WAN devices.
Network Engineer, 1999 - 2000
• Internet specialist responsible for designing and maintaining an end-to-end global Cisco routed and switched network. Primary duties include engineering and establishing global Internet connectivity solutions for the enterprise. Solutions include scalable and secure VPN connectivity between field offices and clients to our corporate headquarters.
IT Engineer, 1998 - 1999
• Level 3 Technical Support Engineer responsible for the analysis, research, deployment and maintenance of an Enterprise Windows NT and IBM centered network spanning the continental United States.
• Primary systems engineer for all RS/6000 C, H, and J series platforms within the enterprise. Duties would include the installation, maintenance, upgrades, and system administrative tasks dealing with AIX and the RS/6000 hardware.
• Responsibilities include the providing of technical support, training, and diagnostic tools for level two engineers and Network Operations Center personnel.
Sr Lan Analyst, 1996 - 1998
• Wide Area Network and Data Communication specialist responsible for installing and maintaining nation wide data communications with approximately 20 Federal Government offices along the west cost including Alaska and Hawaii. Based out of the Seattle Federal Government office
• Primary responsibilities include the setting up, installation, and maintenance of Netware and MS Windows NT file servers in a nationwide enterprise environment using Token-Ring communication topologies. Extensive traveling was required between these offices and others nationwide.