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Gander Service Management Ltd
45 followers -
Pragmatic IT Service Management in Auckland and upper North Island
Pragmatic IT Service Management in Auckland and upper North Island

45 followers
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Teamwork - a thought
Team work - a thought. A while ago I responded to a statement that millennials and Gen Y people expect to be able to use any device of their choosing at work. My response (and I can't remember where I had this hissy-fit) was along the lines of "Tough! Once ...
Teamwork - a thought
Teamwork - a thought
gandersm.blogspot.com
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Are you the right kind of role model?
I recently wrote about the differences between leaders and managers, but since then I have been thinking more about the type of people we interact with, rather than the role itself. Whether you are a member of a team, a manager, team leader or any other rol...
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Manager or Leader?
I have been having a brief chat with someone about whether they should be hiring a leader or manager and the discussion seemed worth sharing. So, is a manager or a leader right for a role? These two terms often get used interchangeably, or even by people wh...
Manager or Leader?
Manager or Leader?
gandersm.blogspot.com
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Some great advice on going it alone in business. Not all of it is from me either ;-)
Going Solo: Freelance work in ITSM
Many of our training clients contact us asking about how they can become a trainer, coach, consultant or contractor in IT service management, so we got together our ITSM Zone team of mentors to share their experiences.
#ITSM #Tech
https://buff.ly/2yaGQj7
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How do you get old and new ways of working adopted? Beautifully put by Jan Schilt at @Gamingworks

http://www.gamingworks.nl/two-worlds-meet/
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Kanban. People talk about it, but do you know what it is or how to use it? Until the end of September, you can get our "Spotlight on Kanban" on-line course for free!

Take a look at https://www.gander.co.nz/product/spotlight-on-kanban/ for more details.
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Learn how the language used in a Lean UX approach can help uniting the team and solving customers problems. Powerful language leads to powerful questions. By using a new vocabulary, you will hear less questions like ‘what is your velocity?’ but more like "what is the problem you are looking to solve?".
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This episode of DevOps Cafe is great. Well worth a listen. #devops #ITSM

Podcast Ep. 71 - Guest: Courtney Kissler
http://podplayer.net/#/?id=35854920
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