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Gainsight
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Goodbye Churn. Hello Success.
Goodbye Churn. Hello Success.

144 followers
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Want to take your Sales & Customer Success teams to the next level? Nick Mehta (CEO, Gainsight) & Mike Schmidt (VP of Sales, Gainsight) sit down to discuss why Customer Success should be an integral part of your 2017 Sales Kick-off and more!
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How should you think about scaling your customer success team? Expert Jason Lemkin offers his perspective: http://spr.ly/6267BxCOL
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We're honored to partner the White House to increase the diversity of our workforce and drive success for all. Read more about the initiative here: http://spr.ly/6262BQbdM #GES2016 #TechInclusion
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Executives are turning to #customersuccess to increase revenue and create advocacy. Join Them: http://spr.ly/6267B5x0X
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Learn how @gild fuels their winning #customersuccess initiative with Gainsight. Watch Now: http://spr.ly/6260B5bzQ #hiring #hr #recruitment
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What happens when you put @levie and @nrmehta in a car together? #customersuccess #carpoolkaraoke Watch the full video here: http://spr.ly/6265BeNNT http://spr.ly/6266BeNNp
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[NEW] Excited to announce Customer Success THE BOOK by Nick Mehta ( CEO | Gainsight), Dan Steinman ( CCO | Gainsight), and Lincoln Murphy (Customer Success Evangelist | Gainsight). The way companies grow revenue and interact with their customers has forever changed in our modern subscription economy, learn how innovative companies are reducing churn and growing recurring revenue (and how your company can too). Order your copy today! #customersuccess #saas #tech #business #technology
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The number-one question that keeps most VPs of Customer Success up at night is:

“What’s the ROI of Customer Success?”

This question is challenging to answer for two reasons:

(1) Broad Accountability with Limited Influence

CSM teams are typically held accountable for the gross renewal rate, as well as upsell in many cases.

But we all know that when a customer renews, it’s not just because of the CSM, even if s/he deserves most of the credit. The Product Team ensured adequate product-market fit, the Sales Team originally sold to a customer with the right profile and adequate resources and the Support Team followed up on tickets in a timely way.

Other teams also pave the way for the CSM to upsell his/her customers.

In reality, it takes a village to renew and upsell a customer. Customer Success can’t take full credit.

(2) Broad Influence with Limited Accountability

Read More: http://spr.ly/6265Bd8aS
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Register today for Pulse 2016 | The Customer Success Conference. Customer Success leaders from around the world gather to learn how to make their teams, businesses and most importantly: customers more successful. Register here: http://www.gainsight.com/pulse2016/
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Register today for Pulse 2016 | The Customer Success Conference. Customer Success leaders from around the world gather to learn how to make their teams, businesses and most importantly: customers more successful. Register here: http://www.gainsight.com/pulse2016/
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