Stuff like that you find all over the world. That's why countries go downhill. Look at Greece.
There's a joke and it goes something like this :
Like this customer service right here in the picture.
A guy goes to get some help but the guy at customer service alway ask for something thats nit needed, just so he won't help the guy. So everyday the guy comes in to customer service and every time he gets the same answer: "Sorry but we need this, that, this and that".
So the guy gets pissed and packs a barrel full with paper work from different services and goes back to customers service.
The guy at C/S asks again for all the things that are nit needed but the guys has everything. The C/S guy is getting kinds pissed so after 30 min of questions about paper work, he asks the guy:"Do you have the time?"
The guy says. :"Of course I do!" with a proud and happy face.
The C/S guy turns to him with a smile and says : "Sorry but I don't have no time, now. We're closing."