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Freshdesk
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Are you leveraging your #Twitter account to provide better customer service? #custserv #socialmedia
Once upon a time, in a land where the Twitter fail whale still frolicked far and wide, providing customer support via Twitter used to be optional. Now, it’s mandatory. It’s a de facto rule when it comes to customer service. It’s the eleventh commandment. No matter the kind of business you run–a coffee shop down...Read More
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In a world caught up in speed, see how you can get back to customers faster than ever.
#custserv
Over the last year and a half, the Freshdesk blog has been a host to a series of interviews called ‘The Secret Sauce to Customer Happiness’. Featuring about 45 companies which count startups, big and small and medium businesses in their number, the interview is an attempt to figure out what makes these support reps,...Read More
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Expanding customer base? A hiring frenzy might not be the answer.
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Open Study College offers distance education courses. Find out what made them switch from Zendesk to Freshdesk http://buff.ly/2hSa0vh
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Same Reason My Company Switched!
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Is the competition becoming better or is the customer experience becoming worse?
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Sólo Español
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Take a look at our story this past year and what we are most thankful for.
The holiday season is here again. As we look forward to an eventful 2017, here’s a look back at 2016.
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Make communication, not war. #custserv
We see disagreements cross over into conflict everyday in support. But how can we prevent that and turn it around into compromise and cooperation?
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Up your real-time game. Here's how you can perfect your live chat support.
Megaventory shares their cheat sheet on how to get the most out of offering live chat for support on your website, a direct and effective new channel
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Freshdesk App Gallery hits 100 Apps! Read about our journey and what’s in store, here http://buff.ly/2iDdPDq
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Sois una💩💩💩 aveis lo que quieren conmigo ni me contestaron mi pregunta MAL EDUCADOS 
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We tell you all you need to know to hire and train a great remote support team!
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Check out the places in Europe we visited this year.
Hey, everyone! It might be fair, cold December right now but we still haven’t forgotten our magical October which we spent city-hopping across Europe to spread the word about Freshdesk’s awesomeness. It was a great tour; we managed to hit Amsterdam, Paris, Milan, and Stockholm. With each tour, Freshdesk aims to contribute towards building...Read More
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News, tips & views from your social help desk, Freshdesk!
Introduction
Freshdesk is an online help desk software that integrates traditional support channels such as Email, phone, chat and the web with new social channels such as Twitter and Facebook. Freshdesk also includes a knowledge base, a self-service portal for end users and a community platform.
Contact Information
Contact info
Phone
+1 (866) 832-3090
Email
Address
311 California street, San Francisco, CA 94104