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Fred Haas Toyota Country
Toyota Dealer
Today 8:30 am – 9:00 pm
131 followers|174,687 views
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This story will make you laugh! How a mom stole a car in under 60 seconds. 
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Innovation Earth: This Technology Could Make Red Lights Obsolete And Boost MPG. 
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A crazy story you have to read to believe! Texting driver who hit cyclist just didn't care! 
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Remember to never text and drive. 
 
We fully advocate safe driving.
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We are excited for our New Owner Clinic tonight. Talking #ToyotaCare Safety, and all the benefits of servicing at Fred Haas #Toyota Country. http://fredhaastoyotacountry.com 
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Our coupon offer is back! $10-$50 off service! #FredHaas #FredHaasToyotaCountry http://ow.ly/vRvEC
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In their circles
536 people
Have them in circles
131 people
Shaun Roberts's profile photo
Jackie Blanchard's profile photo
Jesse Edgar's profile photo
Lake Charles Toyota's profile photo
Jerry Machac's profile photo
 
We had a great time at our New Owner Clinic last night. We had live music, dinner, and Toyota trained technicians on site to talk about ToyotaCare and safety! #Toyota   #ToyotaCare   #FredHaas   #FredHaasToyotaCountry  
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Check out our blog post on the facts and dangers of texting and driving. 
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I dare say.. This dealership is the best of the better!
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Who wants one? We do! 2015 #Toyota   #Camry  
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8 #Toyota  and #Lexus  models made the list of +Edmunds.com 2014 Most Popular Car Awards.
 
About 18 million shoppers visit Edmunds.com each month to find the car that’s right for them. Which cars are the most popular in 2014? Find out here! http://edmu.in/RpCI74

Kudos to the winners of the Edmunds 2014 Most Popular Car Awards!
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Contact Information
Map of the business location
22435 State Highway 249 Houston, TX 77070
22435 State Highway 249USTXHouston77070
Toyota Dealer, Used Car DealerToday 8:30 am – 9:00 pm
Monday 8:30 am – 9:00 pmTuesday 8:30 am – 9:00 pmWednesday 8:30 am – 9:00 pmThursday 8:30 am – 9:00 pmFriday 8:30 am – 9:00 pmSaturday 8:30 am – 9:00 pmSunday Closed
Fred Haas Toyota Country in Houston, Texas is the place to purchase your new Toyota or used vehicle. Our friendly and experienced staff will work with you to find your perfect model. Start your journey online by browsing our inventory or checking out our current specials. 
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In their circles
536 people
Have them in circles
131 people
Shaun Roberts's profile photo
Jackie Blanchard's profile photo
Jesse Edgar's profile photo
Lake Charles Toyota's profile photo
Jerry Machac's profile photo
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People talk about service department, shopping experience, excellent customer service, oil change and mitsubishi eclipse
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Arko Barman's profile photo
Arko Barman
reviewed in the last week
They are there in the business just to confuse you and be rude in the end. Eric Coleman gave me a quote, then someone called Frankie showed up and gave a better quote, then Eric tells me he doesn't know what quote Frankie gives and tries to tell me a long story about his boss. Finally two different people give me two different quotes and Eric Coleman called me "screwed-up" since I was confused. I just wonder how a salesman can verbally abuse a customer in this way? Don't they want a customer? I am really sorry I ever contacted them. NEVER EVER VISIT THIS PLACE, unless of course you want a sales person to abuse you.
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Response from the owner - in the last week
Arko, I'm sorry to hear about your recent experience with us. This isn't in the norm for us. Our goal is to provide the best customer service and we fell short on your visit. How can we fix this?
Alfredo Marcia
reviewed a month ago
I purchased a used 09 Camry with 42k miles back in June of 2013. I brought it in for an oil change 5 k miles later and was informed that my battery was low and that I will need a new one soon. I called and left several messages in regards to this and still never received word. I brought it in again for another oil change and I was informed that my battery is not good. They expect to pay $120 for a new battery on a car that was purchased from you lot less than 10 months ago and after 9,000 miles. I was told that nothing could be done for me. That Toyota only insures their battery for 3 years and 36k miles. Unfortunately my car was purchased after both had expired. I do not feel that I should pay for a battery even after everything was assured to be good when I purchased. I know a battery will eventually go out but that should be years down the line not under 10 months from a purchase. I'm sorry but a car wash, vac voucher, or free oil change will not fix the fact that I was sold a car with a battery that did not last. In order to fix this, I want a new battery.
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Response from the owner - a month ago
Alfredo, I'm sorry to hear that your battery isn't holding up from your previous purchase. Our goal is to keep your Toyota safe and on the road. How can we fix this? We can offer you an oil change or wash and vac voucher?
Jill McCleary's profile photo
Jill McCleary
reviewed 2 months ago
I worked with Marjorie Mroz and Jack. Both are extremely professional and excellent sales associates. I first looked at the Highlander before attending the Auto show. After attending I decided I definitely wanted to purchase a Highlander. The entire buying experience was first class. The show room is very attractive and I felt no pressure in purchasing the Highlander. Both Marjorie and Jack were there for me as a consumer. Both buying and follow-up are first class. I love my my Highlander Limited! Such a great experience that my husband went back and purchased a new Avalon Limited 5 days later from Marjorie.
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Response from the owner - 2 months ago
Glad to hear you had a great experience with Marjorie, Jack, and the rest of the Fred Haas Toyota Country team. Our goal is to help every guest find the perfect vehicle. We appreciate your loyalty and hope you continue to enjoy your new Highlander and Avalon!
Joy Silmon
reviewed a week ago
My husband and I purchased a brand new 2014 Corolla S on 3/28/2014 from Fred Haas Toyota. We gave a down payment of 10k and financed the rest through the dealer. Not only were we given the run around throughout the buying process (we left the dealership several times only to be called back with a better price each time.) My husband and I went out to dinner on Friday, April 4th and noticed something sticking out from the INSIDE of our back passenger side tire...upon further investigation there was a razor blade protruding from the INSIDE of the tire...and you could clearly see that this was not something that we ran over. We changed our tire out and put the spare on and made the decision to take the car and the tire back to the dealership first thing the next morning (4/5/2014)...we got up early and headed down there at 7AM to get our tired swapped out (or so we thought). We spoke with a service writer and he elected to grab the service manager...I’ve regretfully forgotten his first name, but I know that the Service Manager's last name is Doest. Mr. Doest would not even take a look at our tire, he refused to even walk outside to inspect the tire that we had in our trunk. His only response was "you didn't buy tire coverage I can't help you" I proceeded to tell him that we were never offered tired coverage from our sales person or the individual in the finance office. We were not told about the service or we would have surely purchased it with our brand new vehicle as money and down payment was not an issue for us. I asked the service manager why we were not offered the tire protection and he told me that I needed to take that up with my sales person. My whole thing is; customer service, I gave you guys $10,000 less than a month ago and I walk in less than two weeks after the purchase and was treated like garbage. Mr. Doest was rude and unprofessional and could not produce answers to the questions we had. There was clearly a faulty tire put on our vehicle and Mr. Doest would not take the time out of his Saturday morning to walk out on to the service drive to LOOK at our tire. This tire should have been replaced by the dealership FOR FREE seeing has there was a razor blade coming out from the inside of the tire, and not from the outside in. consequently, we had to go to firestone and spend almost $200.00 to replace ONE tire on a car that is not even two weeks old. I have spent the last five years working in a Harley-Davidson dealer service department and I have never treated anyone as poorly as we were treated this past Saturday. I have always treated all of my customers with the upmost respect, and I am always willing to go the extra mile to make them happy. If a customer has a question, and I do not know the answer, I find someone who can help. Mr. Doest was not at all concerned about keeping a new customer happy nor was he interested in finding answers for us. I also asked to speak to the general manager and Mr. Doest told me that "the GM doesn't come out of his office for service issues" This is absolutely unacceptable behavior...the ONLY reason we will return to the dealership is for routine maintenance. UPDATE 4/8/2014: i recieved a voice mail from the "customer relations" manager Donna Vau only for her to blame me and my husband. her reasoning behind us not being offered the tire coverage was because we financed the vehicle and the warranty is not something you can finance. WE DID NOT FINANCE THE VEHICLE BECAUSE WE HAD TO. WE FINANCED TO HELP OUR CREDIT SCORE. we could have paid cash for the entire thing. money was not an issue and we would have paid out of pocket for it. She also said that the tire was my fault and that they couldn't help me and then offered to sell me tire coverage. How would they know if it was OUR fault, if the service manager would not even come outside to look at it?! I have never experienced such incompetence in my life. I have now taken it a step higher and contacted Toyota directly.
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Response from the owner - a week ago
Joy, I'm sorry to hear about your recent experience with us. Our Customer Relations Director will be following up with you again this morning to try and fix this. Again we are sorry for the inconvenience.
Jody Coryell's profile photo
Jody Coryell
reviewed 3 months ago
This dealership is incredible. When I called to make an appointment to have my car fixed, I was assigned to Marlo Holloway, a Service Advisor. She was knowledgeable and efficient. I was given an estimate for the repairs and Marlo immediately assigned a date and time to bring my car in. Dropping my car off was quick and easy. Marlo kept me informed on the work progress so there was never a question in my mind about what was going on. They finished the work earlier than expected. When it came to picking up my car, there was no wait at the cashier. The car was waiting for me as soon as I finished paying. I will definitely use Fred Haas for all my auto needs. I've used a different dealership and it was a completely different experience... not quite as good.
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Response from the owner - 3 months ago
Jody, Glad to hear you had a great experience with Marlo and the rest of the Fred Haas Toyota Country team. Our goal is to keep your Toyota safe and on the road. We appreciate your loyalty and hope you come back for all your Toyota needs.
Larry Myers
reviewed 3 months ago
My wife and I have driven Lexus RX350's for our last 4 autos. The last 2 are the most uncomfortable vehicles I have ever owned. I wanted to try a Toyota Highlander. I met Jack Muha at Fred Haas and he answered every question I had without hesitation and was superbly knowledgeable about the car and its capabilities. After driving a Highlander SE twice on two separate occasions, we decided to buy. The negotiation process with the trade-in and final price were rapid, fair and honest. I was very impressed with the facility itself and how busy the service department was. Since buying the car, I have purchased accessories which were installed by your excellent make-ready department. I have only the one auto and Jose Cruz ferried me to my home and later picked me up after the installation was completed. Everyone I have met and dealt with at the dealership has been friendly and very happy to serve. We will definitely recommend this dealership to our friends and will be your customers forever.
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Response from the owner - 3 months ago
Larry, Glad to hear you had a great experience with Jack, Jose, and the rest of the Fred Haas Toyota Country team. Our goal is to help every guest find the perfect vehicle. We appreciate your loyalty and hope you continue to enjoy your new Highlander!