This is a version of a document I sent to my moderators that explains my current moderation policy for the space community. Keep in mind that what we need in the Space community (an emphasis on quality control) might not be relevant for your own personal Communities.
Space Community Moderation Policy
Hey guys, I just wanted to give you the low down on how I think moderation should go in the Space community. In general, you want to imagine the Space community is actually an online magazine, and you are editors deciding what's good enough for publication.
The biggest priority here is to avoid your burnout. This is a tough job, and as soon as you learn to move quickly and efficiently, judging and judging, you'll be able to keep this all in context.
1. Obviously, ban spammers and remove their posts. Ban them first, then remove all their posts, so they can't come back. Spammers include anyone posting off-topic stuff, invitations to other unrelated Communities, religious zealotry, pseudoscience, UFOs, links to other websites, etc.
2. Remove low quality posts. Don't ban these people, just remove their posts. You don't need to explain your actions, just move quickly. If you've got a lot of time, and really feel like softening the blow, go ahead and make a comment on their post first, explaining your decision, and then remove the post.
- if a person posts several times in a row, remove them all, or just leave one.
- obvious Facebook-style memes that have been orbiting the internet.
- dumps of press releases or articles that could be accessed with a link
- old photos from the Hubble, NASA, etc which look pretty but aren't new
- random old YouTube videos
- short comments, introductions, questions which are easily Googled, etc
In general, use your judgement. If you feel any sense of wonder or enthusiasm about something somebody posted, keep it if you think it's best.
3. Encourage high-quality posters. A few times a day you'll see people who want to make a great contribution, but they don't understand the technology yet. Take the time (if you can spare it), to help them out. Teach them to create larger images in posts, embed videos properly and to present their astrophotography in a format that will get them a better response. If we can encourage a few hundred fantastic people, this Community will become amazing.
Anyone who is creating original material and posting it directly into the Community is the highest value people we could possibly have, and these folks should be welcomed with a red carpet. Astrophotographers posting their pictures and videos from last night's observing session, or journalists reporting on a unique story that nobody else noticed. Even new participants who join and ask really thoughtful and intriguing questions.
These are the people you should spend the vast majority of your emotional energy.