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Fran Muiños Cernadas
Works at Bosch Service Solutions
Attends Manchester Metropolitan University
Lives in A Coruña
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Los Millennials son los más críticos con los servicios de Atención al Cliente de las marcas.
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36 Essential Items for Electric Guitarists:
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¿Me ayudáis a divulgar esta lista de cursos online gratuitos?. Todos ellos empiezan ahora en octubre.
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Una nueva oportunidad de afianzar nuestros conocimientos en diferentes temáticas con las propuestas de más de 100 instituciones educativas de todo el mundo
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Overnight, live-streaming app Meerkat became the "it" thing in app-happy San Francisco this spring. Everybody seemed to be doing it.

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What Happens in a Social Minute? (Infographic)
In the average minute, Facebook users like 4,166,667 posts, Twitter users post 347,222 tweets and Vine users view an astounding 1,041,666 videos.

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The Future Of Consumer Marketing Is Personal

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Cuál es tu lado?

Yo he elegido el lado oscuro ;)
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Awaken the Force within you. Choose a side and your Google apps will follow your path.
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Yo ya estaba allí. ...
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There are many pictures of Rosa Parks, the first image below is my favorite. She looks defiant, and so full of conviction in her beliefs.

She was not the first one to be arrested for sitting in the front section of the bus. Irene Morgan was one, she took her case all the way to the Supreme Court, and won! Alabama and the deep south ignored the US Supreme Court. (Fantastic one min video here:

There were other brave women. Dollree Mapp, a black woman who stood up to the white police and made history:

Rosa Parks refused to give up her seat 60 years ago today. Many others fought before her and with her. Others still continue the necessary fight today. We still have a long way to go.

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Four Ways Brands Can Build Customer Service Relationships On Twitter

"Conversations happen in a public way on Twitter, and this is particularly true when customers want to be heard by brands. In fact, customer service is one of the leading reasons Twitter users give for following brands. And, in the past two years, there has been a 2.5x increase in these customer service conversations on Twitter.

To understand how satisfied people feel with customer service interactions on Twitter, the folks at Twitter surveyed 14K Twitter users who follow or interacted with brands’ customer service Twitter accounts in the past six months.

Twitter's resulting research surfaced four key best practices for brands who want to shift from simply handling customer service to nurturing customer service relationships and experiences. Check out this infographic (below) and discover some examples of brands getting customer service right on Twitter."

Read more at:

#twitter   #socialmedia   #infographic   #twittermarketing   #socialmediatips  
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Slack Decides Not To Kill Email For A Little While Longer, Integrates It Instead
Have him in circles
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Founder @Une Comunicación & Social Media Manager.
Gestión de proyectos de comunicación digital.
  • Bosch Service Solutions
    Social Media Manager, 2015 - present
    Colaboro con Bosch en la mejora de su departamento de Social Media para Vodafone España.
  • Une Comunicación
    Founder, 2010 - present
    Social & Digital Marketing Manager.
  • STD Multiopción
    Social Media Manager, 2013 - 2015
    Social Media Manager.
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
A Coruña
Palma de Mallorca - Stockholm - Newcastle upon Tyne - Taipei - Santiago de Compostela
Virtus Junxit Mors Non Separabit.
Social Media Manager en @STDMultiopcion creando nuevos canales de comunicación.
Socio fundador de @UneComunicacion donde desarrollamos nuevos productos de comunicación y marketing para empresas con un toque diferente.

Augmented Reality, Mobile Apps, Gamification, iBeacons y proyectos en Social Marketing son nuestros terrenos de juego.

Apasionado de la tecnología, motero de largas travesías y adicto al café!
Bragging rights
Mis dos peques :)
  • Manchester Metropolitan University
    Digital Marketing, 2015 - present
  • Universidad de Santiago de Compostela
    Química Orgánica, 1990 - 1994
  • University of Northumbria at Newcastle
    Applied Chemistry, 1994 - 1995
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Francisco Muiños Cernadas, Fran Une Comunicación
Fran Muiños Cernadas's +1's are the things they like, agree with, or want to recommend.
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