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If you’re currently measuring the retail store #customerexperience  or looking to start, here are five ways you can get more value from your #VoC  data from the +ForeSee Blog: http://bit.ly/1J2k4Fm
In retail stores, small interactions with customers can go a long way. Learn how to harness voice of customer analytics to improve the customer experience.
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Steven Berger's profile photo
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ForeSee

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When you make it easy for consumers to seamlessly do business with your company across channels, they're more satisfied and more likely to purchase from you again. More on the value of a great #multichannel   #customerexperience  from The +ForeSee Blog: http://bit.ly/1Kci1SY
Are you meeting the needs and expectations of today's multichannel consumers? Find out why multichannel customers are better for your business. Read more from The ForeSee Blog.
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With so many digital channels available for self-service, today's consumers view the #contactcenter  as a last resort. Are your agents prepared to handle complex customer issues stemming from other channels? More on the contact center's role in the #multichannel #customerexperience  from The +ForeSee Blog:  http://bit.ly/1d3UO8s
Is your contact center prepared to handle issues stemming from other channels? Voice of customer analytics help connect the dots and improve the customer experience. Read more.
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Missed the 2015 Answers Summit? Steve Goldhaber, Global Head of Digital Marketing at Aon, shares 8 key takeaways about understanding the voice and vision of your customers. Read more at The +ForeSee  Blog: http://bit.ly/1BW6hh0 #VoC   #CustomerExperience  
Steve Goldhaber, Global Head of Digital Marketing at Aon, shares key voice of customer takeaways from the 2015 Answers Summit. Read more.
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Short #employeesatisfaction  surveys are all the rage these days, promising to check the daily or weekly pulse of a company’s employees—but can these solutions really help your company prioritize where and how to improve the employee experience? More from the ​ +ForeSee   Blog: http://bit.ly/1GoAuvg
Short employee engagement & satisfaction surveys have an attractive allure, but they could lull you in to a false sense of security similar to the Sirens’ Song. Read more.
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นิรชาติ เริ่มศีลรังสรรค์ เวทนพัฒน์รุจีไพบูลย์'s profile photo
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Why should employers care about #employeeengagement  and satisfaction? +ForeSee's  Eric Feinberg shares his thoughts in this must-read from +Human Talent Networkhttp://bit.ly/1ALJG4C
Supercharging employee satisfaction and engagement is not always easy, but Eric Fienberg from Answers.com has some great answers for you.
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Gabriella OLÁHNÉ BELLAI's profile photoMakayla Earl's profile photo
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+ForeSee's Usability Team weighs in on Self-Referencing links: a little-known, yet pervasive #UX  issue that can compound navigational troubles and lead to decreased satisfaction. Learn more: http://bit.ly/1BU65nL #CX   #customerexperience  
ForeSee cxReplay has prompted our usability group to reconsider an infrequently-cited yet pervasive design problem called Self-Referencing Links. Read more.
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Why are today’s #multichannel , multi-device consumers least satisfied with the web #customerexperience ?  Discover the truth from the +ForeSee Blog: http://bit.ly/1FyDQG0
Truth be told: today’s multichannel, multi-device customers are not very satisfied with customer experiences on the web. Find out why from The ForeSee Blog.
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Barbera Greeson's profile photoSteven Berger's profile photo
 
this site is difficult to navigate. and to keep the survey moving.
 
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Is your #ContactCenter  living up to customer expectations? Efficiency metrics like first call resolution only tell you what happened and when, but adding #VoiceofCustomer  analytics uncovers deeper insights. Read more from The +ForeSee Blog: http://bit.ly/1LhAhcv   #CX   #VoC  
What do your contact center metrics tell you about the customer experience? This is the first post in a two-part series on contact center customer experience trends we’re seeing in 2015.
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นิรชาติ เริ่มศีลรังสรรค์ เวทนพัฒน์รุจีไพบูลย์'s profile photo
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Citizen satisfaction with #digitalgovernment  remains strong this quarter, but measuring #customerexperience  the right way is key to improve performance. Download +ForeSee's  latest E-Government Satisfaction Index for a complete list of citizen satisfaction scores for 100 federal websites, the latest ForeSee Mobile Federal Government Benchmark and an insightful commentary on feedback vs. measurement: http://bit.ly/1DCFwNP
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นิรชาติ เริ่มศีลรังสรรค์ เวทนพัฒน์รุจีไพบูลย์'s profile photo
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In the public sector, anyone who is part of a team or program charged with delivering a great  experience to the citizens they serve can be recognized as a #customerexperience  professional. Here's how you can achieve success in your role: http://bit.ly/1b4nX31
How can public sector customer experience professionals keep up with the ever-increasing expectations of today’s citizens? Follow these 7 steps. Learn more.
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Espetacular também.:D
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New from the +ForeSee Blog: what last week's #TheDress  debate can teach us about the importance of perception versus science when it comes to the  #customerexperience :
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Gabriella OLÁHNÉ BELLAI's profile photo
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Customer Experience Analytics
Introduction
ForeSee, an Answers solution, continuously measures satisfaction with the customer experience across multiple touch points and delivers critical insights on where to prioritize improvements for maximum impact. 
Contact Information
Contact info
Phone
1-800-621-2850
Email
Address
2500 Green Road, Suite 400 Ann Arbor, Michigan