If you’re currently measuring the retail store #customerexperience  or looking to start, here are five ways you can get more value from your #VoC  data from the +ForeSee Blog: http://bit.ly/1J2k4Fm

+ForeSee's Usability Team weighs in on Self-Referencing links: a little-known, yet pervasive #UX  issue that can compound navigational troubles and lead to decreased satisfaction. Learn more: http://bit.ly/1BU65nL #CX   #customerexperience  

When you make it easy for consumers to seamlessly do business with your company across channels, they're more satisfied and more likely to purchase from you again. More on the value of a great #multichannel   #customerexperience  from The +ForeSee Blog: http://bit.ly/1Kci1SY

Why are today’s #multichannel , multi-device consumers least satisfied with the web #customerexperience ?  Discover the truth from the +ForeSee Blog: http://bit.ly/1FyDQG0

With so many digital channels available for self-service, today's consumers view the #contactcenter  as a last resort. Are your agents prepared to handle complex customer issues stemming from other channels? More on the contact center's role in the #multichannel #customerexperience  from The +ForeSee Blog:  http://bit.ly/1d3UO8s

Is your #ContactCenter  living up to customer expectations? Efficiency metrics like first call resolution only tell you what happened and when, but adding #VoiceofCustomer  analytics uncovers deeper insights. Read more from The +ForeSee Blog: http://bit.ly/1LhAhcv   #CX   #VoC  

Missed the 2015 Answers Summit? Steve Goldhaber, Global Head of Digital Marketing at Aon, shares 8 key takeaways about understanding the voice and vision of your customers. Read more at The +ForeSee  Blog: http://bit.ly/1BW6hh0 #VoC   #CustomerExperience  

Citizen satisfaction with #digitalgovernment  remains strong this quarter, but measuring #customerexperience  the right way is key to improve performance. Download +ForeSee's  latest E-Government Satisfaction Index for a complete list of citizen satisfaction scores for 100 federal websites, the latest ForeSee Mobile Federal Government Benchmark and an insightful commentary on feedback vs. measurement: http://bit.ly/1DCFwNP

Short #employeesatisfaction  surveys are all the rage these days, promising to check the daily or weekly pulse of a company’s employees—but can these solutions really help your company prioritize where and how to improve the employee experience? More from the ​ +ForeSee   Blog: http://bit.ly/1GoAuvg

In the public sector, anyone who is part of a team or program charged with delivering a great  experience to the citizens they serve can be recognized as a #customerexperience  professional. Here's how you can achieve success in your role: http://bit.ly/1b4nX31