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Fonolo
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Call-Back Solutions for the Call Center
Call-Back Solutions for the Call Center

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Join Fonolo and other customer service and care professionals at SOCAP's Re-Imagine Customer Care Conference in Salt Lake City, Utah. More on the event here: https://buff.ly/2RCUBz2

#reimagineCC #events #customercare #socap #fonolo #customerservice #customersupport #conferences #cs #cx
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Want to build a fan base? Here are some tried, tested, and true strategies that have successfully resulted in maintaining and growing a loyal customer base: https://buff.ly/2RwbnzQ


#customerloyalty #repeatcustomer #cx #custexp #RewardsPoints #rewards #customerexperience #CustomerSuccess
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It’s good practice for contact center teams and customer service leaders to educate themselves on why they may be being held back from reaching their full potential. More: https://buff.ly/2QmJWqC

#fonolo #callback #callbacks #contactcenter #contactcenters #contactcentres #cs #cx #customerservice #customerexperience #tech #technews
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Advanced voice-powered technology has become a central component of call center strategies. Stakeholders in CS are asking important questions about it as a result. More: https://buff.ly/2NYwdtp

#cs #cx #voice #voicetech #cctr #callcenter #callcenters #contactcenters #tech #technology
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JUST RELEASED Our new white paper, "Call Center 101 – The Golden Rules of SLAs", is hot off the press! Anyone working in the service industry should study up on service level agreements, and fast. More: https://buff.ly/2R0eL5B

#SLA #ServiceLevels #ServiceLevelAgreements #SLAs #ContactCenter #ContactCenters #CallCenter #CallCenters #CCTR #CustomerService #CustomerExperience
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NewVoiceMedia was recently acquired by Vonage for $350m. What does it mean? More: https://buff.ly/2NKMQsr

@Vonage @NewVoiceMedia #vonage #newvoicemedia #Voip #Salesforce #Twilio #CS #Voice #CX
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JUST RELEASED Our new white paper, "Call Center 101 – The Golden Rules of SLAs", is hot off the press! Anyone working in the service industry should study up on service level agreements, and fast. More: https://buff.ly/2R0eL5B

#SLA #ServiceLevels #ServiceLevelAgreements #SLAs #ContactCenter #ContactCenters #CallCenter #CallCenters #CCTR #CustomerService #CustomerExperience
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AI is beginning to impact every aspect of our lives and our industries, including customer service and customer experience. As a result, it is imperative that we understand its fundamentals. More: https://buff.ly/2Dne1EK

#AI #Automation #Fonolo #Callback #callbacks #history #technews #artificialintelligence #technology #customerservice #customerexperience
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Social media platforms present a unique opportunity to offer customer support for legitimate customer queries. It is integral, however, to remember the fundamentals of customer service when setting social in motion. More: https://buff.ly/2QGVCWd

#twitter #facebook #chat #customersupport #CustomerService #support #cs #cx #ai #automation
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Inspired by a fireside chat at the C3 conference in San Francisco this year, Fonolo CEO Shai Berger asks, "What Does it Mean for Commerce to be Conversational?" 🗣https://buff.ly/2D5svcg

#DanMiller #MitchLieberman #ChrisMessina #Commerce #Conversation #CS #CX #CustomerSupport #SupportChannels #Bots #Chatbots #AI #Automation
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