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Flow Energy
Gas Company
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So if Monday was Blue Monday does that mean today is the opposite and it's the happiest day of the year? It's Friday after all
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How many New Year's resolutions have we kept to so far? it's blue Monday today ( traditionally the 3rd Monday in January ) and we've failed to keep one already!
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Congratulations to Elaine from Lincolnshire who is the winner of our monthly prize draw for submitting meter readings.

If you'd like to be in with a chance of winning our prize draw next month then all you’ll need to do is supply us with an up to date meter reading https://your.flowenergy.uk.com/
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When do you take down your Xmas decorations? Traditionally it's today or the 12th. Ours are still up...
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We wish you all a #MerryChristmas and a #HappyNewYear! And just a warm reminder here's our opening hours for the festive period!
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It's #ChristmasWeek! Are you all ready for #Christmas?🎄🎅🎄
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Pop-corn popping, in super slow motion, is hypnotising!

https://youtu.be/FSZd33awqQk #NationalPopcornDay
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Get yourself Switched on with our newest fixed rate tariff and protect yourself from price rises until April 2018 - see how much you can save now. http://bit.ly/1G6WvyA
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We're wishing all our customers and followers a Happy and prosperous New Year.

Here's to 2017! #NYE2017
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Learn how to avoid a boiler breakdown this Winter
http://bit.ly/2h1aVaK
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#Christmas and #NewYear is just around the corner. Here's our opening hours for the holiday period 🎄🎅🎀🎉🎊
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Contact Information
Map of the business location
Felaw Maltings 48 Felaw St Ipswich IP2 8PN, UK
48 Felaw StreetGBSuffolkIpswichIP2 8PN
+44 800 092 0202flowenergy.uk.com
Gas Company, B to B Companies
Gas Company
B to B Companies
Business Service
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Energy
Fuels
Today Closed
Sunday ClosedMonday 8AM–8PMTuesday 8AM–8PMWednesday 8AM–8PMThursday 8AM–8PMFriday 8AM–8PMSaturday Closed
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Review Summary
4.0
68 reviews
5 star
41 reviews
4 star
6 reviews
3 star
10 reviews
2 star
1 review
1 star
10 reviews
"Good prices, service OK."
"Competitive pricing, customer focused, easy to deal with."
"The switch to Flow was made easy by their team and I received very good rates."
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Kerry Spicer's profile photo
Kerry Spicer
a month ago
Have been with flow over a year, i have found there customer service second to none. Any problems i have had,they are either an email or phone call away. I couldn't ask for a better provider. A* for pricing, being a new home owner its difficult to know what to expect our bill was so high, got with flow and we arranged a manageable amount to pay. I would recommend Flow to anyone.
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Angus Hamilton
in the last week
Im pretty diligent about changing my energy supplier to get the best deal. Since changing to Flow I havent found a better deal and have stuck with them. They have accessible customer services and were helpful when I thought my monthly payments were too high. My one gripe is I wish theyd get a move on with smart meters as my meters are located in a rat infested bin store
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Derek Finch
6 months ago
We’ve been with Flow almost three years and found the initial transition quite easy. An email arrives once a month asking for meter readings which again is easily done and gives peace of mind, no wildly inaccurate estimates! Flow even emailed a few months ago advising there was a cheaper tariff available, wow, that was a first in our experience. A good value no hassle genuine energy supplier we would certainly recommend. Thank you Flow
Angela Cunningham's profile photo
Angela Cunningham
4 months ago
I am delighted with the customer service of Flow Energy. They make everything very user friendly and respond quickly to queries in a language that I can understand. I would certainly recommend Flow to friends and have, indeed, done so.
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Andrew Hart
4 months ago
I am the sort of customer that constantly checks online for the keenest prices, best reviews and first class customer service. I have tried all of the most competitive "smaller" suppliers over the years. Three years ago I found Flow. They are, in my experience and opinion, the best supplier available today. I do not say that lightly. They may not always be the absolute cheapest but they are always extremely competitive. If you have the smallest of questions they deal with you as if you are a £1million customer. Their online system is quick, easy but comprehensive. I still check the others out regularly but as an all round package and supplier, Flow are simply the best. You may not have heard of the before but give them a try because you will never forget them!
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Michael Luehrmann
5 months ago
We've been very pleased since we changed to Flow. Our prices have gone down. They have a very user friendly website and the simplest format of entering readings I've seen. We've not had any problems and had good customer service in getting our monthly direct debits adjusted. We've been with them a few years now and we don't have any complaints. Glad to be a flow customer.
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Graeme Maguire
6 months ago
The switch to Flow was made easy by their team and I received very good rates. I was even more pleased at the end of the 'fixed term' I checked my rates with various comparison sites and found that again Flow offered me the best prices (Unlike insurance companies and banks when their introductory offers expire). Naturally I renewed for a further term. I particularly like the option to provide them with monthly meter readings via my phone.
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Eleanor Carlisle
6 months ago
If I could give zero stars I would. This goes beyond terrible customer service - and is unfortunately a case of dishonestly and bad practice. On closing my account I followed all procedures on time and correctly. I then had to chase Flow on numerous occasions over 11 weeks. They initially told me my account was in credit to the sum of £150+ which they would be reimbursing. After weeks of waiting and chasing I had another phone conversation where I was told my account was in credit to the sum of £60. A significant decrease, but I wasn't too suspicious at this point (very silly of me). I was told - with no room for misunderstanding on my part - that these funds I was owed would be in my bank account by the end of that week. That was 13 days ago and still no money in my account. I call back again today and am told that I now owe them £100+ with a very, very poor explanation around how we have gone from me being owed £100+ to the other way around. To say this is a tad 'dodgy' is an understatement. When I understandably became very angry and demanded an explanation, I was incredulously asked "well did you ever get anything in writing" and the Flow rep told me she was not responsible for what her colleagues had told me. Maybe not, but you all represent one company, so to have such wildly differing amounts and statements thrown around is beyond unprofessional. I was then given a very weak explanation to the effect that it can take 8 weeks to fully close down an account and when I was told I was owed money, my final meter reading hadn't been taken into consideration yet. I have many problems with this explanation. Primarily: 1) this was never explained to me - in all previous conversations when Flow representatives have confirmed I was owed money, it was always described as the final amount on the account. 2) they have had my final meter readings since 21st April, and from that date until today I have been told 3 different amounts owed or due on my account - what meter readings have they been using since then to create 3 different figures? 3) 8 weeks from closing the account would be 16th June - almost 3 weeks ago. So why has it taken them so long to finally - and suspiciously - work out that I in fact owe them money. This company is grossly incapable, dishonest and in serious breach of their commitment to customers. Clearly I am taking this forward with Flow and their complaints department, but I would seriously urge anyone considering using them in the future to not.
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