Response from the owner - a year ago
As we have confirmed with time dated photos and statements from house cleaners and Florida Spirit staff, the home you rented was left in an unacceptable state. The filth the house cleaning company had to clean up from your departure was shocking and we do not understand why you would treat someone’s home that way.
The rental terms and conditions you signed clearly state you are responsible for all additional cleaning fees or damages to the homes. We understand minor stains and laundry, but this home was much more severe. We have thousands of guests stay each year in the homes without any problem, however the trash and mess left behind was so extreme it was disrespectful to the hard working people who clean homes for a living, as well as to the home owners that generously rent these homes to families visiting Disney.
As we have explained the cleaning company workers spent several hours cleaning the home so new guests could stay and enjoy it. We have received an invoice from the cleaning company for the extra staff and hours at the home, which was deducted from your deposit.