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Fletcher Jones Motorcars
Car Dealer
Today 8:00 am – 9:00 pm
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Which one do you think the fans will pick to be featured this week? A) 2015 Mercedes-Benz E63 AMG® S Model 4MATIC® Wagon or B) 2015 Mercedes-Benz C63 AMG® Coupe Edition 507? Make sure you are following us on Facebook and Instagram for all of our great features.
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We'd like to send out a big congratulations to the winner of our My Dad is Best! photo contest. We hope you (or your dad) enjoy the gift from Red O Newport Beach and full auto detail! Stay tuned for future contests.
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Congratulation to our guest on his new 2015 Mercedes-AMG® C63 S! :)
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Happy Tuesday :)!  To view current inventory follow this link: http://bit.ly/1pRjq84
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The votes are in, great choice! The 2013 Mercedes-Benz SLS AMG® in Obsidian Black with Two-Tone Mystic Red Interior is the winner! Stay tuned for more on this stunning beast!
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Tough choice for you this week! Which one is the better pick for cruising through a long weekend? 
A) 2015 Mercedes-Benz SL63AMG® in designo® Diamond White with Bengal Red/Black Interior
B) 2013 Mercedes-Benz SLS AMG® in Obsidian Black with Two-Tone Mystic Red Interior

Don't forget to vote in the comments below and in our Facebook page https://goo.gl/
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Today's meeting was made so much sweeter by some treats from The Waffle Affair! Repair Bear's only input during the meeting was putting waffles in his mouth. What is your favorite snack from them?
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We are excited to announce that we are having another contest! We invite all of our fans and associates to share pictures illustrating why their Dad is Best! Submissions will be collected via posting to our Facebook wall until Wed., June 17. The next day, watch for an album of all of the entries and start voting. On Monday morning, June 22, we will determine the winner as the photo with the most "likes". The winner will receive a gift from Red O Newport Beach and full FJ Auto Detail. Good luck! For complete rules, please visit: http://tinyurl.com/kevdnls
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Are you a recent grad? If so, check out our Rising Star Program, which has special incentives for recent graduates. For more details, visit us at http://bit.ly/1RRbobz
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This is going to be a hard choice for you! With summer around the corner, which  Mercedes-Benz would you choose to take you to your favorite vacation getaways?! Cast your vote in the comments section or on our Facebook page https://goo.gl/tT33q9

A) 2015 Mercedes-Benz ML63 AMG® in designo® Diamond White with Black Leather Interior and AMG® Performance Package Enhancements 

B) 2015 Mercedes-Benz S65 AMG® Sedan in Black with Porcelain Black Exclusive Nappa Leather and designo® Black Piano Lacquer Trim
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We had a very special visitor yesterday - The brand new 2016 Mercedes-Benz GLE-Class Coupe! 
Full album is now live on our Facebook page https://goo.gl/aZgpte
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Congratulation to Ashley on her new Mercedes-Benz GLK350! Stunning choice  :) 
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Contact Information
Map of the business location
3300 Jamboree Rd Newport Beach, CA 92660
3300 Jamboree RoadUSCaliforniaNewport Beach92660
(949) 718-3000fjmercedes.com
Car Dealer, Mercedes Benz Dealer
Car Dealer
Mercedes Benz Dealer
Used Car Dealer
Auto Glass Shop
Tire Shop
Today 8:00 am – 9:00 pm
Monday 8:00 am – 9:00 pmTuesday 8:00 am – 9:00 pmWednesday 8:00 am – 9:00 pmThursday 8:00 am – 9:00 pmFriday 8:00 am – 9:00 pmSaturday 8:00 am – 8:00 pmSunday 10:00 am – 8:00 pm

Fletcher Jones Motorcars is a Newport Beach Mercedes-Benz dealer serving Southern California. It is our mission to treat every customer that walks through our doors as if they were a guest at a five-star hotel. We offer a quality selection of new Mercedes-Benz models for sale and feature the largest on-site Mercedes-Benz Certified Collision Center in the U.S. Contact us at contact@fjmercedes.com
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Review Summary
4.5
474 reviews
5 star
399 reviews
4 star
17 reviews
3 star
3 reviews
2 star
12 reviews
1 star
43 reviews
"The service representative always works to provide the best advice and service."
"Katelyn Truong, Service Advisor, is always professional, yet personable."
"He worked a fantastic deal for me and I walked away a very satisfied customer!"
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jeff yin
a month ago
John was exceptionally helpful in assisting us getting the vehicles we needed. With two toddlers, we were able to test out the vehicles with car seats installed and a double stroller stowed in a timely manner and complete the transaction before the attention span of the children worn out. John presented the invoice price and there was no need for negotiation. It was a quick and satisfying experience for the whole family.
Response from the owner - a month ago
Congratulations on your Mercedes-Benz! I am pleased to hear that John was able to provide you a quick and satisfying experience and was able to exceed your expectations. Thank you so much for taking the time to share with us. If we can be of any further assistance, please do no hesitate to reach out. Heather Lewis Client Care Manager
Hugo Weinstein
a week ago
It was a great experience.Better than previous. From Alex Valenzuela, on the phone,whom we never met. to Donn Andrade,the star of the show,to Andres Segura,to Justin Ringel. They were ALL GREAT! Very Happy so far!!!! Norah Gutrecht MD Hugo Weinstein
Response from the owner - a week ago
Thank you for sharing your feedback with us. Congratulations on your Mercedes-Benz! I am always happy to hear that our team was able to provide you with such a great experience and that you are very happy. If any questions should arise, please feel free to contact us. Heather Lewis, Client Care Manager
Janines Nguyens
4 weeks ago
I love everyone there, everyone from John, Christ and Eric were exceptionally nice and helpful except the Finance person who is so cold with no smile. I came back the next day, he walk pass me like a total stranger. This is my 5th cars we Fletcher Jones, each Finance person is very cheerful and was a lot of help and clearer with the paperwork. It was late, I was tired, he was so cold, just told me to sign, didn't dare go thru the numbers on the lease. I came home, there are a few numbers that was thrown in my lease which I don't have from the previous lease and I want to be exactly the same, and was agreed upon verbally. I feel cheated. I will have to go back to Fletcher Jones for more questions. I would love to give a 5 stars to Fletcher Jones but the experience with the Finance person ended with an OK rating..
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Response from the owner - 4 weeks ago
Hello Janines. Your compete satisfaction is our priority. Our Guest Experience Manager, Scott, has left you a message in the effort to hear your concerns. We look forward to hearing from you. Thank you, Heather Lewis Client Care Manager.
Albert Jones
a month ago
What a great dealership. About 10 years ago I bought a Mercedes SL and had it shipped to my home in Bel Air MD. Somewhere along the way I lost my Fletcher Jones Tag Holder. I called the parts department and explained my situation to the Parts Advisor, Richard Papon. Without any hesitation, Mr Papon told me he would send out two new tag holders. I just got them and am delighted to once again promote this fine car organization. I was impressed from the first day I dealt with Fletcher Jones and continue to be impressed 10 years later. Thanks again. Great job.
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Response from the owner - a month ago
Wow, thank you so much for sharing with us and for your continued support of our brand. I am happy to hear that Richard was able to get new tag holders for you and that we could earn your recommendations. We look forward to serving you for many years to come. Heather Lewis Client Care Manager
Cheryl Symmes
3 weeks ago
Took my car in for a check up before I let my daughter drive it on an 800 mile round trip. Stephanie, as always, was spectacularly helpful and efficient. I'm in my 50's and have had a lot of cars in the past, and Stephanie is the first person I've ever had at a a dealership whose name I've bothered to remember because everyone before her has always been just ok. I held back one star because it always seems to take forever to pick the car up, even though it's already paid for and has been finished hours before I pick it up. I don't understand why it takes those guys so long to retrieve my car. And then when they do get it, they give a very unenthusiastic call of your name without even coming into the room where they know I'm waiting, so it happens a lot that someone's name is called and they don't know their car is ready until they finally get up and go ask. But the repairs are always done perfectly, and Stephanie makes it all easy. So 4 out of 5.
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Response from the owner - a year ago
Hi Cheryl, Thank you for taking the time to review your visit. I'm glad to hear that Stephanie always takes excellent care of you. We will definitely look into your concern with the wait time and see how we can improve in that area. In the meantime, if any questions arise or if you need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
B Hansen
2 weeks ago
My 2014 GLK received a slight injury to the right front bumper in the FJ carwash. I didn't notice the bumper scrape for a couple of days but, other than the carwash, there was no other explanation. I returned to FJ Service with my injured bumper 3 days later, they reviewed their records, immediately accepted responsibility and set a repair date for the following week. There was no "third degree questioning" or finger pointing. The repair was completed in 1 1/2 days at no charge to me. My GLK now looks as good as new - thank you to Fletcher Jones Service.
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Response from the owner - 2 weeks ago
Thank you for sharing your experience with us. I am pleased to hear that our team was able to correct the issue and take such good care of you and your vehicle. We strive to deliver a world-class experience. If any questions should arise, please do not hesitate to contact us. Heather Lewis Client Care Manager
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Rushdan Abdallah
2 weeks ago
Now let me start off by saying that I really wanted to stay loyal to Fletcher Jones but sadly I can't say that will be the case after such a negative experience with "The Nation's #1 Mercedes- Benz Center" now my main complaint comes down to customer service and lack of attention to detail. What started off as a job that should have taken only a few days turned into weeks and thousands of dollars later the problem is not fixed and Fletcher Jones doesn't even care to return my calls or try and fix the problem. I originally took my E class to Fletcher Jones because I had an incident on the freeway and the cars AMG rims were damaged and needed to be fixed as they had been causing vibrations at freeway speeds. I take the car in and I am told it should be out before the end of the week which is great as that was the estimated time all other shops were telling me. So I drop the car off on a Tuesday and all is well I explain to my service advisor that I would like to get the car out sooner than later because I will be renting out a vehicle while mine is being fixed. He says no problem and all is well. Now everything just turns horrible customer service wise. The car was in the shop for 2 weeks and I had to constantly call them and ask what was happened and every time I would call the service advisor would give me an excuse as to why the car was not done. I became extremely upset at the end of the second week and I called my service advisor and told him I would pick the car up tomorrow weather it was done or not. Fast forward to the next day I arrive to pick up the car pay an arm and a leg and some additional charges that had come up and I'm on my way. Everything seemed fine but upon driving the car away from the dealership the car was pulling to the right very hard and it had vibrations. But that didn't really bother me as much as the repair job on the rims that mind you costed $375 per wheel obviously a huge mark up but I was fine with that since I thought I was getting quality work. I stop at a gas station on the way home and what do you know the wheels that were just redone are chipping and flaking immediately I call the dealer and took pictures of them but everyone had left as it was a holiday weekend. I end up bringing the car back yet again for a longer time around this time and more money to have the issue once again corrected and my hope in having my car fixed was coming back until I picked it up the second time with no difference when it came to vibration. Now I called Fletcher Jones regarding this problem and I brought back the car a third time to have a drive tech drive the car and he confirmed exactly what I was feeling in terms of vibrations and Fletcher Jones Service manager just tells me to go home and he will call me back. It's now been two weeks and I have not heard a thing from them, guess its because I don't owe them any money they don't want to see me or fix the problem.
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Response from the owner - 2 weeks ago
Hi Rushdan, Thank you for your review and concerns regarding your experience with the collision center. Please accept our sincerest apologies that we were unable to exceed your expectations during the repair process. It is important to note that this was an insurance claim, as the insurance company is approving and paying for each component of the repair their processes do take time. The advisor presented the repair to initially take a minimum of 10 working days and at the time of write up, 5-21-15, it was estimated the completion date would be 6-6-15 or approximately 12 working days. The repairs were completed on schedule and 1 day ahead of the estimate. The vehicle then came back in on 6-8-15 due to some chipping on the re-finished wheels and a vibration/pulling concern. This did add another week to the overall repair process because the wheels needed to be re-delivered to the offsite wheel repair facility to correct the chipping. During this period it was discovered that you did not have the correct tires on the vehicle, they were mismatched from left to right. It was recommended that you replace the mismatched tires to resolve the vibrating and pulling concerns. After the wheels were re-finished and the new tires were installed, it was ready to be re-delivered with all concerns fully resolved. On the third visit to the collision center, the drive tech did not confirm any abnormal vibration but recommended a road force balance to all 4 wheels for further testing. This was also presented to your insurance company by our team on your behalf. The insurance company came out and made their assessment; which was to decline further testing and repairs. They stated they would speak to you directly and send a letter providing you with the reasons for their decision. At this point in time if there are any unresolved concerns regarding the insurance claim it must be addressed between the insurer and insured. Kind Regards, Trevor Thornley Guest Relations Manager Steve Dougherty Collision Center Manager
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Jaclyn Poling
2 months ago
The staff was so helpful and courteous! They took care of my car and even tracked down a lost toy. They truly went above and beyond. We have purchased a car here and even had my out of state mom fly in to purchase one because they have the best inventory. My husband and I agree that we will always buy our cars here because the service is so excellent!
Response from the owner - 2 months ago
Hi Jaclyn, Thank you for sharing your feedback. I'm so pleased to hear that you and your husband had a great overall experience working with our team here at Fletcher Jones Motorcars. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager