Profile

Cover photo
Verified local business
Fletcher Jones Motorcars
Car Dealer
Today 10:00 am – 8:00 pm
2,610,241 views
AboutPostsPhotos

Stream

 
We have an exclusive preview of the 2015 Mercedes-Benz C63 AMG® S up on our Facebook page! Check it out and let us know what you think.
1
Add a comment...
 
Which Mercedes-Benz is your Fan's Choice to spring into this beautiful season with?!

A) 2015 Mercedes-Benz CLS400 Coupe with Claus Ettensberger Corp. Custom Package

B) 2014 Mercedes-Benz SL550 Roadster with BRABUS Custom Package

Comment your choice below and stay tuned for more later this week.
1
Add a comment...
 
Repair Bear and all of the Fletcher Jones Motorcars Family would like to wish everyone a Happy St. Patrick's Day. How do you celebrate?
1
Add a comment...
 
Have you checked out our YouTube channel yet? Look for @FJMercedes to see our latest video on the 2015 Mercedes-Benz E63 AMG® S-Model 4MATIC® Sedan!
1
Add a comment...
 
We are still looking for a few good candidates for our expanding Business Development Center. Do you have retail or hospitality experience? Then email your resume and a cover letter to success@fjmercedes.com! Good luck!
1
Add a comment...
 
We are looking for some good candidates for our expanding Business Development Center. If you are a talented, energetic, and dedicated individual who wants to join our diverse team and ensure the bright future of our brand, then email your resume and a cover letter to success@fjmercedes.com!
1
Add a comment...
 
Want to get better acquainted with the 2014 Mercedes-Benz SL550 Roadster with BRABUS custom package? Click over to our Facebook page for the full album. You won't regret it.
1
Add a comment...
 
The votes are in from the latest March Mania poll! We've made it to the finals! Get your last minute vote in for your favorite to determine who will be reigned champion of this year's March Mania Match Up Game.

A) The 2015 Mercedes-Benz G-Class
B) The 2015 Mercedes-Benz CLS-Class
1
Add a comment...
 
Recently we featured some of our associates who were recognized for their outstanding work for Employee Appreciation Day. Do you read our blog? Check out more posts at: http://tinyurl.com/oxquux8
Also, if you are interested in joining our team, our business development center is growing and we are looking for candidates with previous hospitality and/or retail experience. If that's you, then email your resume and a cover letter to success@fjmercedes.com!
1
Add a comment...
 
Who will be the Top Gun of this week's Fan's Choice? Comment your vote below and stay tuned to our social media for more!

A) 2015 Mercedes-Benz E63 AMG® S-Model 4MATIC® Sedan with AMG® Parking Assist Package

B) 2015 Mercedes-Benz ML63 AMG® with AMG® Performance Package and designo® Black Nappa Leather
2
Add a comment...
 
Did you catch the album on our Facebook page of the the 2015 Mercedes-Benz S600 Sedan, Emerald Edition? You might go green with envy.
1
Add a comment...
 
 Here at Fletcher Jones we want to wish every one a Happy Lunar New Year filled with luck and prosperity! How do you celebrate?

If you're looking for some festivities this weekend, check out our blog: http://tinyurl.com/oxt9cok
1
Add a comment...
Contact Information
Map of the business location
3300 Jamboree Rd Newport Beach, CA 92660
3300 Jamboree RoadUSCaliforniaNewport Beach92660
(949) 718-3000fjmercedes.com
Car Dealer, Mercedes Benz Dealer
Car Dealer
Mercedes Benz Dealer
Used Car Dealer
Auto Glass Shop
Tire Shop
Today 10:00 am – 8:00 pm
Monday 8:00 am – 9:00 pmTuesday 8:00 am – 9:00 pmWednesday 8:00 am – 9:00 pmThursday 8:00 am – 9:00 pmFriday 8:00 am – 9:00 pmSaturday 8:00 am – 8:00 pmSunday 10:00 am – 8:00 pm

Fletcher Jones Motorcars is a Newport Beach Mercedes-Benz dealer serving Southern California. It is our mission to treat every customer that walks through our doors as if they were a guest at a five-star hotel. We offer a quality selection of new Mercedes-Benz models for sale and feature the largest on-site Mercedes-Benz Certified Collision Center in the U.S. Contact us at contact@fjmercedes.com
Google+ URL

See inside

Panorama
Panorama
Write a review
Review Summary
4.5
422 reviews
5 star
354 reviews
4 star
15 reviews
3 star
2 reviews
2 star
12 reviews
1 star
38 reviews
"One of the reasons I own a Mercedes, is the service from Fletcher Jones!"
84 reviewers
"Their price is way over the market price and ask the customer to negotiate."
"Katelyn Truong, Service Advisor, is always professional, yet personable."
13 reviewers
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
Your Activity
All reviews
kimberly rowe's profile photo
kimberly rowe
a month ago
I have been a Lexus owner for the last 13 years. My expectations are build based on my experience with Lexus over these past years however I must say that Fletcher Jones exceeded my expectations. What I appreciated MOST was the attention to my time and making the entire purchase process from beginning to end as smooth as possible. Loads of thanks to both Ihab and Lorelle. You both are the BEST!
Response from the owner - a month ago
Hi Kimberly, Thank you for taking the time to share your feedback and welcome to the Mercedes-Benz family! I'm so pleased to hear that Ihab and Lorelle took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Aria Askari's profile photo
Aria Askari
in the last week
Great location, but no customer service at all!!! Make sure the car you're getting, is fully working in every aspects, otherwise they won't do anything for you. I got my very first Mercedes car with them, brand new 2014-CLA, and starting the day I leased my car, there were noises coming from the front passenger door (Its under 5 yr warranty and you don't have to be worried about anything- they said). Although I noticed that right away, they kept telling me that we will fix it as long as I bring the car back to their shop/service. Which I did, 6 times! 6 Times I had to drop off my car and get a loaner/rental, and nothing! The car was never fixed and as of today, almost 7 months after I started my lease with Fletcher Jones, my car is not being fixed. All they care about is the money, and not their customer's satisfaction, period. I am going to file a lawsuit and report to local news stations. Will never come back to this location for my next car.
• • •
John Virgona's profile photo
John Virgona
2 weeks ago
First time ever that I purchased a vehicle over the phone from Phoenix and Dan Dodgen and Andres' made it a delightful experience. We quickly agreed on price.....then Andres' called with a few questions to complete the documents. Within 36 hours, a Mobile Notary arrived at my home tin Phoenix to sign the docs and complete the transaction. Very professionally done by all parties at Fletcher Jones and excited to pick up our Mercedes 550SL on the 15th to enjoy this summer at our Huntington Beach home. Thanks Dan & Andres' for making this a very pleasant buying experience.
• • •
Response from the owner - in the last week
Hi John, Thank you for taking the time to share your feedback with us. I'm very pleased to hear that Dan Dodgen and Andres took excellent care of you throughout the transaction. We look forward to seeing you on the 15th when you pick up your gorgeous Mercedes-Benz SL550! In the meantime, if any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Daniel Taylor
in the last week
Here is a warning to those who have a fixed budget, but are lured to Fletcher Jones in the hopes of getting a deal on a vehicle: We contacted them about a used GL350 and asked about the price. The internet sales rep gave us a very attractive number and asked us to visit the dealership to make the deal. Upon arrival not only could we not meet this person, the price Fletcher Jones asked for the vehicle was much higher than we could afford. When asked to provide feedback on my experience, I wrote the following letter to Heather Lewis, Guest Relations Manager and Garth Blumenthal, General Manager. I received no response from either of them. Here is my review of my experience with Fletcher Jones Motorcars: I am writing to you in response to your inquiry about our experience with Fletcher Jones. I am sad to say, that our experience came nowhere near the "first class experience I deserve". Our point man was Mr. Arash Hashemi, he was the person I exchanged e-mails with and spoke to on the telephone. I clearly stated our budgetary limits to him and he indicated that Fletcher Jones will be able to sell us the vehicle at a price close to our intended price. I specifically asked him, that due to the long distance we have to travel to get to you, we cannot afford to visit the dealership if we are far apart on numbers. He assured me, that we will be able to come to a compromise and seal the deal. Upon arrival, we never got to meet Mr. Hashemi, but instead were greeted by Mr. Eric Gastineau, who very conveniently had no knowledge of what was said between Mr. Hashemi and I, so we could not rely on our previous conversations to remind him of what he offered us via email and telephone. Originally, Mr. Hashemi stated that Fletcher Jones' asking price for the vehicle in question was $70,000.00, but by the time we got down to numbers with Mr. Gastineau, the price jumped to $72,900. After spending an hour of our time waiting on financing approval, and on Mr. Gastineau speaking to his supervisors, he came back to us with the discounted price of $69,900. We are disappointed, because we feel your commitment to saving us time and money were not met. We are disappointed that Mr. Hashemi misled us perhaps intentionally or due to incompetence, it does not matter. We feel like we were lured to come visit the dealership in the false hope of getting a vehicle in a price range we can afford, when you had no intention of offering said vehicle at such price. We feel like Mr. Hashemi is used to bring in potential customers offering them what they would like to hear, only to face the harsh reality upon arrival. That to us is dishonest, and not an honorable way to conduct business. We do not believe Fletcher Jones is striving for that kind of reputation. We came to you with honest intentions of purchasing our vehicle from Fletcher Jones Motorcars, and left feeling cheated and disappointed. I believe this letter is lodging a legitimate complaint in a clear and intelligent manner, yet Fletcher Jones doesn't even respond to it. I wonder why.....?
• • •
Ernest Ngo
a month ago
Mike McMullen was very helpful and a true professional. The other Mike the expert in explaining the function of the car was a delight to work with. A fine young man. A good team with Eric arranging the visit. We were originally there to check out colors for a future purchase.
Response from the owner - a month ago
Hi Ernest, Thank you for taking the time to share your feedback. I'm so pleased to hear that Mike and the rest of the team took excellent care of you during your visit. If any questions arise or if you need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Raz 714's profile photo
Raz 714
3 weeks ago
Had a great experience at Fletcher Jones Motorcars, their staff was very friendly, knowledgeable and focus on making car buying easy; great team work between all the employees on getting you what you wanted and showing you how to use it. James Sarvey was great he made the sale go smooth and fun. I thought it was great test driving their cars, then driving through there storage lot and picking the actual car and color I wanted and then being able to drive my future car back to the dealership. I owned BMW’s for over 15 years and never had a car buying experience like this. I’d definitely recommend purchasing a vehicle from this dealership with James Sarvey as your sales consultant.
• • •
Response from the owner - in the last week
Thank you for taking the time to share your experience with us. I'm so pleased to hear that you had a great experience working with James Sarvey here at Fletcher Jones. Congratulations on your Mercedes-Benz and welcome to the family! If any questions arise, please don' t hesitate to contact us. - Heather Lewis, Client Care Manager
William Pence's profile photo
William Pence
in the last week
I purchased a 2012 E350 in early 2015 from FJ. The choice and the professional presentation of products and options was top notch and represents a customer oriented attitude that is rare among car dealers (and I've dealt with plenty.)The sales rep and I sampled several cars over three visits; he was very patient. The car was exactly as offered and so like new that there were still decals on the windows that were logically removed upon initial delivery. I'll be back when I need another MBZ. And by the way, I live in Oregon.
• • •
Response from the owner - in the last week
Hi William, Thank you for taking the time to share your feedback and thank you for visiting us from Oregon! I'm so pleased to hear that you had a great overall experience purchasing your Mercedes-Benz E350! If we can be of any additional assistance or if any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
alexander sanchez
in the last week
I had an awful experience with this company. I am in the market for a 2015 GL 450 for my mother. She hasn't had a new car in 9 years and deserves what she wants. First salesman I had contact with was DERICK. He was very rude over the phone and insulted my intelligence. Not only that he said "if You're as real and serious as you sound over the phone", "don't bother trying to get any info over the phone and come into the store". Right from the start, A bad taste was left in my mouth, I am In Internet Auto sales and never talk to any clients that way, when they want basic info I give it to them no questions asked! a few weeks went by and i got calls from three different people being pressured to come on in that same day. I live in downtown Los Angeles and its not a snap of the finger away. Not only that, I work 6 days a Week and don't have all the time in the world to give away. I was contacted by Michelle Garcia who is part of the BBC department. She sent me links of the exact vehicle I needed and made my view of the dealership a little brighter. We set an Appointment for A couple days later when I finally had a free day to come buy the car of my mothers dreams. I called the same morning and was told the car is still there. I took an Uber from downtown Los Angeles to newport beach. When I arrived, all the jack salesmen looked at me like I was a joke and felt really unwelcome. lucky for me, my salesmen was a Pretty cool guy and I felt bad I couldn't give him my Business. I believe his name was Ben and he had an Australian Accent. He gave me a little tour and I felt it was time for business, so i asked "where is the car"? He asked me again what exact car I wanted for my mom and he had no idea what Michelle and the other joke salesmen told me over the phone. He told me they didn't have it and recommend a used one as did the manager there. I mentioned multiple times its for my mom and dint want her to have something that is used. How would you feel buying your mother something used? then they said "lets look at other incoming cars". That put the Icing on the cake, you don't tell someone you have a vehicle that same morning and all of a sudden forget its sold! I told them I'm going somewhere else and they didn't even attempt to help me out in any way shows how much they care about customer satisfaction/service. I took an Uber back home and didn't only lose time, I lost money. complete waste of time and wouldn't recommend Fletcher Jones Mercedes Anybody. This car is impossible to find and I'm back to square one.
• • •
Response from the owner - in the last week
Hi Alexander I have left you a message to review your visit. The specific car you wanted was here at the time of confirmation, unfortunately it was sold at your arrival. I am not sure how it could have been avoided, certainly we have others incoming that we can help you with. Please call me as I would like to make this up to you. I can be reached at (949) 718-3160\ Heather Lewis, Client Care Manager