I'm a Marketing Operations and Customer Service executive and team lead. I specialize in setting the strategy for online marketing, demand generation, content development, social media, and enterprise technical customer support and experience.
With customer service and value-driven content we've built great customer relationships and seen exceptional customer loyalty. I wake up each day excited to work with the marketing and customer support teams in our multi-million dollar company. With customers in more than 180 countries and ranging from Fortune 500, government, educational, and SMB, getting every detail right in our customer experience matters.
Developing SEO/SEM/Content Marketing/Word-of-Mouth strategies have helped us build the fastest growing provider in our industry and leader in order fulfillment. Leveraging lean operations, UX/product design, content marketing, and customer experience we've seen a 96% customer renewal rate.
Marketing gets the customers, but customer service and experience keeps the customers coming back.
Huffington Post Top 100 Customer Experience Leader
ICMI Top 50 Contact Center Leader
Frontleaf Top Influencer in Customer Success
SAP Top 60 Customer Experience Influencer
Mindtouch Top 50 Most Active Influencers in #CX