Profile cover photo
Profile photo
Flavio Martins
1,822 followers -
I live and breathe customer service, and love content marketing.
I live and breathe customer service, and love content marketing.

1,822 followers
About
Flavio's posts

Post has attachment

Post has attachment

Post has attachment
Developing our creative potential will strengthen our ability to cope with the daily change that is required for customer experience excellence. #custserv   #custexp   #cx  

Post has attachment

Post has attachment

Post has attachment
#custserv  and #cx  are untapped #marketing  channels. The Metro Bank case study shows how innovation in a stagnant service industry can take an organization from $0 to $5 Billion in just a few years.

Post has attachment
#custerv  and #custexp  matters! Metro Bank has gone from $0 to over $5 Billion by creating and implementing a cohesive and sensible customer experience strategy. It works!

Post has attachment
#Cx  Year in Review. What have we learned this year about #custserv  and #custexp  best practices.

Post has attachment
There’s an immense difference between aspiring to deliver exceptional customer service and actually delivering winning customer service. The right team can make the biggest difference in exceptional service experiences. #custserv   #custexp   #hiring   #management   #cx  

Post has attachment
People buy more and have more trust in a store that offers product experts as part of their expected customer service standards. It’s a practice that should be used in all stores around the entire country. #custexp   #custserv   #cx   #marketing  
Wait while more posts are being loaded