Flavio Martins is obsessed about customer service. He’s an award-winning and top-rated customer service and customer experience blogger.
- Huffington Post’s 100 Most Social Customer Service Pros
- Ranked #2 in ICMI’s Customer Service 100 Most Influential
Flavio’s posts are syndicated on Yahoo! Business, CustomerThink, Business2Community, and other top customer service experience networks.
- University of DenverMasters of Technology Management
- Utah Valley UniversityInformation Technology
- Brigham Young University HawaiiInformation Systems
Anti-ageing compound set for human trials after turning clock back for mice
New South Wales professor in US rolled back the key indicators of ageing to make two-year-old mice appear six months old
Can You Recognize a Customer Service Culture? Do You Have One?
Employees and customers experience your customer service culture in different ways and it's that complex nature that transforms and inspires
Go Hard on the Soft Skills for Better Customer Service
In today’s world, a lot of times we think HARD is better. Work hard! Play hard! Drive a hard bargain! But it's the soft skills that often ma
How To Speed Up Your WordPress Website's Load Time
This blog loads faster than 97% of all websites tested by Pingdom's Website Speed Test. These are the techniques I used to make it fast as a
Placeit - Generate Product Screenshots in Realistic Environments
Your iPhone, iPad and other device screenshots automatically processed on the fly to be placed within a realistic environment of your choosi
What happens when the President (Barack Obama) uses your startup for a c...
Mixlr is a London-based startup founded in 2010 to make broadcasting live audio easy and social. We now have more than 1.7 million users wor
An open letter to my congressmen: Make D.C. your home
Senators Hatch and Lee, Representative Matheson: One of the most shocking things about this past election is how few incumbents lost their r
Innovative Contact Center Customer Service & Proactive Customer Cont...
Too many companies fall into the trap of ignoring the role customer service has in customer retention and its effect on the bottom line of t
Leaked: How a CEO REALLY Feels About the Customer Experience
When customer management agents and leaders talk about their greatest organizational challenges, they are quick to blame a lack of C-level b
5 Effective Customer Service Strategies for E-commerce Websites
It is then essential for an e-commerce website to develop a customer service strategy to retain customers and maintain a good bond with thei
5 Customer Service Myths You Can’t Fall For [Infographic]
Not receiving complaints about customer service doesn't always mean that you're getting customer service right with your customers.
The High Cost of Internet and Customer Service Downtime [Infographic]
Nearly 50% of customers will avoid a brand in the future if they've had to wait more than 5 minutes because of customer service downtime.