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Flavio Martins
Works at DigiCert
Attended University of Denver
Lives in Saratoga Springs, Utah
1,717 followers|31,367 views
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Flavio Martins

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People buy more and have more trust in a store that offers product experts as part of their expected customer service standards. It’s a practice that should be used in all stores around the entire country. #custexp   #custserv   #cx   #marketing  
Product experts guide customers through the product experience and create a unique interaction between a customers and the organization that serves them.
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Flavio Martins

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Walt Disney, the First CXO in the Age of Customer Experience. 

One the most surprising facts about the Disney customer experience may just well be the 70% return rate of first time Disney visitors. #custserv #custexp #cx #disney
The real secret to the Disney’s “magic” recipe for customer experience is its focus on perfecting service process—and its ability to optimize the mundane.
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Flavio Martins

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The easiest vulnerability to exploit in a #wifi  network is human error. A study of IT professionals and remote IT workers found that 30% of enterprise admins and nearly 50% of remote IT workers never changed the default password for the administrative account on their home router.

These 4 simple steps help administrators create a strong foundation for stronger Wifi #security  and better #infosec  for the enterprise.
The right way to build WiFi is to use already tried and true principles like a foundation of encryption with protocols designed specifically for WiFi.
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Flavio Martins

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Your brand is who you are and what your business stands for.

3 Critical questions that every organization should be asking are: Are there voids or unmet needs in the industry? How will you exceed the current expectations of your customers? Are each of your products or services truly unique?  #branding   #marketing   #custexp   #customerexperience  
Take measures to promote consistent brand messaging and secure your piece of the competitive landscape. Your customer experience depends on your execution.
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5 minutes to read, and inspiring for the rest of the day...and beyond. 
The Times, with an assist from Jeter, has tried to calculate the number of times he has swung a bat in his professional career — in practice and in games.
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People
Have him in circles
1,717 people
Michael Robert's profile photo
Jeannette Teresa's profile photo
Arthur Mike's profile photo
Frederick Sidney's profile photo
Mary Anne's profile photo
Irene Becker's profile photo
Anthony Thomas's profile photo
David Hain's profile photo
Rhonda Denise's profile photo
Work
Occupation
Executive in Marketing Operations and Customer Service
Skills
Operations, Customer Service Management, Customer Experience, Technical Support, Content Marketing, Online Marketing, UX/UI, SEO/SEM, Customer Community, Corporate Culture.
Employment
  • DigiCert
    VP of Operations, present
  • Bluehost.com
  • Novell
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Saratoga Springs, Utah
Story
Tagline
I live and breathe customer service, and love content marketing.
Introduction
I'm a Marketing Operations and Customer Service executive and team lead. I specialize in setting the strategy for online marketing, demand generation, content development, social media, and enterprise technical customer support and experience.

With customer service and value-driven content we've built great customer relationships and seen exceptional customer loyalty. I wake up each day excited to work with the marketing and customer support teams in our multi-million dollar company. With customers in more than 180 countries and ranging from Fortune 500, government, educational, and SMB, getting every detail right in our customer experience matters.

Developing SEO/SEM/Content Marketing/Word-of-Mouth strategies have helped us build the fastest growing provider in our industry and leader in order fulfillment. Leveraging lean operations, UX/product design, content marketing, and customer experience we've seen a 96% customer renewal rate.

Marketing gets the customers, but customer service and experience keeps the customers coming back.

I'm love blogging about customer service, and you can see me blogging regularly on http://winthecustomer.com or on http://blog.digicert.com. I'm also an Atlanta Braves fanatic. 

Past Awards:

Huffington Post Top 100 Customer Experience Leader
ICMI Top 50 Contact Center Leader
Frontleaf Top Influencer in Customer Success
SAP Top 60 Customer Experience Influencer
Mindtouch Top 50 Most Active Influencers in #CX
Bragging rights
Huffington Post Top 100 Customer Experience Leader, ICMI Top 50 Contact Center Leader
Education
  • University of Denver
    Masters of Technology Management
  • Utah Valley University
    Information Technology
  • Brigham Young University Hawaii
    Information Systems
Basic Information
Gender
Male
Tipton is everything you could ask for in a landscaping company. From the very first day when I got my bid Brandon was a master at communicating with me. He's up front, punctual, and backs it up with a hard working crew of guys. I had to wait a few weeks for some projects to finish before it was my turn but Brandon checked in periodically and once the work got started, the crew was working around the clock. The work was done exactly how we planned it and I couldn't be happier. If you're tired of no-shows when it comes to landscaping, save yourself the trouble and go with Tipton.
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Public - 8 months ago
reviewed 8 months ago
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