Profile

Cover photo
Flavio Martins
Attended University of Denver
Lives in Saratoga Springs, UT
1,465 followers|19,916 views
AboutPostsPhotosYouTube+1'sReviews

Stream

Flavio Martins

Shared publicly  - 
 
Great read! We all have to start somewhere. And that somewhere isn't usually great. But persist and we can achieve great things. 
2
Add a comment...
 
Is #custserv getting enough attention in your organization? #custexp
 
#custserv matter! Fewer amd fewer customers are trusting advertising as their primary source of information. User reviews, on the other hand, is growing in its influence of customer choice and brand reputation. 
1
Add a comment...
 
#custserv matter! Fewer amd fewer customers are trusting advertising as their primary source of information. User reviews, on the other hand, is growing in its influence of customer choice and brand reputation. 
5
1
Flavio Martins's profile photo
Add a comment...

Flavio Martins

commented on a video on YouTube.
Shared publicly  - 
1
Add a comment...
 
Data is the backbone to any successful #custexp   program. What are you doing to make your #customerexperience  more effective? What's the role of data in your day-to-day actions?
2
1
Click4Assistance's profile photo
Add a comment...
Have him in circles
1,465 people
Jason Barker's profile photo
CASUDI Caroline Di Diego's profile photo
 
Loving this. Super clean and minimal mailing lists. I'm sold.
1
1
Josh Levitt's profile photo
Add a comment...
 
Is #customerservice  and  #customerexperience  more important than #marketing? The statistics may surprise you.

Only 4% of customers trust advertising the most for service information, so can your good customer experience to help seal the deal with customers?
7
Add a comment...
 
Warmest wishes to all of the #custserv and #callcenter agents staffing the 24 hour centers around the world. Thank you for your sacrifice and all that you do. 
2
Add a comment...
 
I'd like to personally invite you to join me on this fantastic webinar where we'll be talking about those hidden traps that can destroy your customer service experience.
2
Add a comment...
 
Inspiring Call Center Supervisors to Lead Teams #callcenter   #custserv   #customerservice  
1
1
AnswerNow Inc's profile photo
Add a comment...
People
Have him in circles
1,465 people
Jason Barker's profile photo
CASUDI Caroline Di Diego's profile photo
Work
Occupation
VP of Customer Support
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Saratoga Springs, UT
Previously
Laie, HI - Rexburg, ID - Provo, UT
Contact Information
Work
Email
Story
Tagline
Satisfaction is nothing, customer loyalty is everything.
Introduction

Flavio Martins is obsessed about customer service. He’s an award-winning and top-rated customer service and customer experience blogger.

  • Huffington Post’s 100 Most Social Customer Service Pros
  • Ranked #2 in ICMI’s Customer Service 100 Most Influential

Flavio’s posts are syndicated on Yahoo! Business, CustomerThink, Business2Community, and other top customer service experience networks.

Bragging rights
http://winthecustomer.com
Education
  • University of Denver
    Masters of Technology Management
  • Utah Valley University
    Information Technology
  • Brigham Young University Hawaii
    Information Systems
Basic Information
Gender
Male
Other names
Flavio
Flavio Martins's +1's are the things they like, agree with, or want to recommend.
Anti-ageing compound set for human trials after turning clock back for mice
www.theguardian.com

New South Wales professor in US rolled back the key indicators of ageing to make two-year-old mice appear six months old

Can You Recognize a Customer Service Culture? Do You Have One?
winthecustomer.com

Employees and customers experience your customer service culture in different ways and it's that complex nature that transforms and inspires

Rice Krispy Perfection
picturesofmygifts.blogspot.com

You know that commercial where the beautiful, skinny mom with perfect hair and her well dressed kids with cute hair are making Rice Krispy t

Go Hard on the Soft Skills for Better Customer Service
winthecustomer.com

In today’s world, a lot of times we think HARD is better. Work hard! Play hard! Drive a hard bargain! But it's the soft skills that often ma

How To Speed Up Your WordPress Website's Load Time
penguininitiatives.com

This blog loads faster than 97% of all websites tested by Pingdom's Website Speed Test. These are the techniques I used to make it fast as a

Placeit - Generate Product Screenshots in Realistic Environments
placeit.net

Your iPhone, iPad and other device screenshots automatically processed on the fly to be placed within a realistic environment of your choosi

What happens when the President (Barack Obama) uses your startup for a c...
blog.mixlr.com

Mixlr is a London-based startup founded in 2010 to make broadcasting live audio easy and social. We now have more than 1.7 million users wor

Revera Wordpress Theme | FabThemes.com
www.fabthemes.com

Revera is a free premium wordpress theme based on the Bootstrap 3 framework. This is a responsive wordpress theme with all the bootstrap goo

An open letter to my congressmen: Make D.C. your home
butwhatblog.blogspot.com

Senators Hatch and Lee, Representative Matheson: One of the most shocking things about this past election is how few incumbents lost their r

Innovative Contact Center Customer Service & Proactive Customer Cont...
winthecustomer.com

Too many companies fall into the trap of ignoring the role customer service has in customer retention and its effect on the bottom line of t

25 Skills Required for Excellent Customer Service
winthecustomer.com

One of the greatest challenges to customer service leaders is training new agents who have previously never had good customer service experi

Leaked: How a CEO REALLY Feels About the Customer Experience
winthecustomer.com

When customer management agents and leaders talk about their greatest organizational challenges, they are quick to blame a lack of C-level b

Enhancing Customer Service Connections Online
winthecustomer.com

Delivering a personable customer service in today's technological age must be matched by quality and knowledge about the product or service

Mean Girls Don't Like Colors
picturesofmygifts.blogspot.com

Yesterday I came across two posts that literally broke my heart. While I know most of us, while growing up, will go through a bit of teasing

5 Effective Customer Service Strategies for E-commerce Websites
winthecustomer.com

It is then essential for an e-commerce website to develop a customer service strategy to retain customers and maintain a good bond with thei

5 Customer Service Myths You Can’t Fall For [Infographic]
winthecustomer.com

Not receiving complaints about customer service doesn't always mean that you're getting customer service right with your customers.

The High Cost of Internet and Customer Service Downtime [Infographic]
winthecustomer.com

Nearly 50% of customers will avoid a brand in the future if they've had to wait more than 5 minutes because of customer service downtime.

3 Principles of Customer Loyalty
winthecustomer.com

There are three principles a business must focus on to encourage customer loyalty and increase share of wallet.

10 Ways You Can Improve Customer Service Today
winthecustomer.com

10 action-focused tips on how to improve customer service make all the difference to customers and those who serve them.

Social Media Explorer
plus.google.com

Making digital and social media marketing more accessible through education and information products.

I'm a customer service professional and can't stand when companies deliver TERRIBLE SERVICE. Any positive review here MUST be FAKE. As your typical home warranty company, they will find every possible way to GET OUT OF FIXING anything. If a wall falls down or the house falls apart, they will fix it. But anything else, they'll find a way to not fix it. Our dryer connector was installed wrong and you couldn't actually put a dryer in the laundry room, and like your awful warranty company they don't cover that. Don't cover incorrect installations, and don't cover anything remotely associated with an appliance in the house. Run away. You'll have a better chance of getting great service from another company. And I'll name drop here, David was one of the rudest people we've worked with and Brian wasn't much better. Good luck!
• • •
Public - 11 months ago
reviewed 11 months ago
I buy from this location pretty often when I order pizza for our company or just a group at work. I thought I'd write a review because of some of the really negative reviews on here. Papa Johns is Papa Johns. You know what you get when you're ordering from them. The bad reviews are unique circumstances that rarely happen, but unfortunately they do. Nearly all of the rest of the time you'll have a great experience, like me. Never had a problem. Service is always fast and good. I usually have them deliver and they will even call if they have trouble finding the address. I just ordered from them again today and thought they deserved a better review.
• • •
Food: ExcellentDecor: Very goodService: Excellent
Public - a year ago
reviewed a year ago
Bumper replacement TOOK FOREVER! I had to drop off my wife's car to have a bumper replaced. Normally a 2-day item. At the end of day 2, the agent called and said that the color didn't look like it was as good as they could do, so another day would be needed. That's fine, no problem, I want it to look good. The next day when they're supposed to paint the bumper they were having an insurance agent lunch at their shop and because the meeting was next to the paint booth, no work on my car was done. So another day that it'll take to get my car done. In the mean time, I'm having to juggle the family's schedule and my work schedule around since the family car is STILL in the shop for a simple bumper replacement. The company is responsive, they answer the phone and can give me an update, but the speed for minor issues should be much better than what it is. + for having people answer the phone + for giving people updates when they ask - for slow work on cars - for putting insurance agent lunches above customer repairs.
• • •
Public - 2 years ago
reviewed 2 years ago
5 reviews
Map
Map
Map
Public - 2 years ago
reviewed 2 years ago