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Faun deHenry
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Who's had the situation described happen to them?
Xprtly! Origins: Time To Improve Enterprise Software Support
A Note From Xprtly!'s Founder:

Several years ago I had a startling call with one of my company’s ERP consultants.  
ERP Consultant: I just had to call you. Are you sitting down?
Me: Yes, has something gone wrong? Are we not going to meet our deliverables?
ERP Consultant: No, no, nothing like that. I was just going through the payables module in our client’s DEV environment and came across an item that shocked me!
Me: OK, you have my attention. What is it?
ERP Consultant: I saw an invoice from the system integrator for $10K. The task described on the invoice was something that I've completed start to finish in no more than 50 minutes!
Me: No wonder these people are so untrusting!
At that moment I realized we needed to find a solution that would help organizations have greater visibility into level of effort estimations and consultant/contractor responsiveness. 
One of the many problems with consulting is its lack of transparency. Largely these problems occur because the processes involved with consulting are manual. It isn’t unusual for consultants, especially skilled ones, to know exactly how long a specific task will take; granted there may be variations of an hour or two from situation to situation or consultant to consultant. However, whether the task requires ten hours or fifteen, many consultants and consulting organizations will invoice the customer for fifteen. Why? They know that the customer is probably unfamiliar with the task. (A consultant was hired to complete it!) Further, once the customer is told “between ten and fifteen hours” many consultants believe that even if the task was completed in thirteen hours, they should invoice for fifteen because that’s the customer’s expectation. Why shouldn’t the consultant be able to “pocket” the two hours as profit? The thinking behind Xprtly! was to build a framework that would mitigate these kinds of situations and behaviors.
The goal of Xprtly! is to enable organizations to document and measure (and therefore improve) responsiveness between consultants and customers, thereby maximizing workforce efficiency and ensure valuable HCM cost control.
The bonus part to Xprtly! is that it’s such a versatile platform that all type of organizations across various industries can benefit. To start:

1. IT departments can use Xprtly! to monitor service levels with internal customers. In addition, Xprtly!’s cost control features enable CIOs to determine costs for departmental support reliably. (As you can see in our Adam animation:

2. Line of business departments can use Xprtly! to monitor and improve their use of freelancers, contractors, and consultants. (As you can see in our Martha animation:
After years of product research, design, development, and testing, I’m thrilled to say that Xprtly! is now ready for it’s public beta! Xprtly! is ready to revolutionize how organizations get work done, and to do that, the Xprtly! team wants your help. As an organizational beta tester you get a complimentary look into your enterprise’s current support or engagement processes and suggestions for improvement.
Are you ready to make your work life easier? Give Xprtly! a try and sign your organization up for our public beta – I look forward to enhancing your organization’s workforce visibility with Xprtly!

Join our beta:

#Enterprise   #enterprisesoftware   #ERP   #App   #TechSupport   #Startup   #NoteFromFounder   #IT   #HCM   #beta   #betatesters   #consulting    #BI   #CES2014  

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How odd! I checked it on Twitter and it worked as expected. Try this link.
There may be hope yet for our elementary and secondary schools. Essential tools for the flipped classroom
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