Response from the owner - a month ago
I am sorry to hear about your experience when you contacted us. We generally receive many compliments on the professionalism of our receptionist and our staff. My understanding is the receptionist was always calm and professional in the discussion with you including the explanation that our firm is currently not taking on matters in Los Angeles County and, being a receptionist and not a lawyer, the receptionist could not provide you with a referral to an attorney. When you continued to explain your situation and continued to ask for a referral, the receptionist did transfer you to our office administrator who provided you with a referral to the Los Angeles County Bar Association’s lawyer referral service. Our office administrator even offered to transfer you to my voicemail (I was in a meeting when you called) so I could call you back, talk with you and potentially give you referrals to attorneys in L.A.
You are welcome to call our office again, ask for me and I can discuss with you the facts of your case and determine if I know of lawyers in Los Angeles who may be able to help you. You are also welcome to discuss your experience with me as to your prior call as we not only treat everyone with respect and professionalism but we also seek to improve on that anytime we can. If you wish to call and speak with me personally, please call our Santa Ana office at (714) 937-1193 and ask for me. If I am not available when you call, please leave me a voicemail and I can generally get back to you on the same day. Thank you.