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Extra Credit Union
Credit Union
Today 9AM–5PM
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6611 Chicago Rd Warren, MI 48092
6611 Chicago RoadUSMichiganWarren48092
(586) 276-3000extracreditunion.org
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Today 9AM–5PM
Monday 9AM–5PMTuesday 9AM–5PMWednesday 11AM–5PMThursday 9AM–5PMFriday 9AM–6PMSaturday ClosedSunday Closed
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Review Summary
3.3
23 reviews
5 star
12 reviews
4 star
1 review
3 star
1 review
2 star
No reviews
1 star
9 reviews
"Awesome people great service!"
"Our experience with a credit union is much more personable than a bank!"
"Very good credit union to put your money in and they really work with you."
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June Lothamer's profile photo
June Lothamer
2 weeks ago
We have been members of Extra Credit Union for over twenty five years, and have witnessed her growth through her transition periods, from Warren Schools credit union to Metro Credit Union and currently Extra Credit Union. Our experience with a credit union is much more personable than a bank! We are proud to be not only a member, but treated like a family member. We love the customer service and individual attention each branch provides, but our quaint, intimate Sterling Heights office is superb!
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Danielle Payne
2 months ago
Customer service is great but trying to get a pre approval for a mortgage here is a joke. "Dan the mortgage man" is the only thing "stopping them from lending to you". After submitting an online form for pre approval, which tells you that you should be contacted within 24 hours, 3 weeks later and haven't heard anything. Of course, this is even after calling multiple times, having a phone meeting scheduled with Dan and him not calling us back, and even leaving him multiple voicemails letting him know that this is an awful way to treat credit union members, and that if we don't hear back from him we would seriously need to think about banking elsewhere. Still nothing. Extra Credit Union needs to seriously think about improving their mortgage department, especially now when you can walk into a bank or submit an online form and get pre approved the same day, not still waiting 3 weeks later for someone to call you back.
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Response from the owner - 2 months ago
Hello Danielle, We understand that you are frustrated and we truly apologize for any inconvenience. We’re happy that you find our customer service to be great, thank you for your feedback there. And thank you for coming to us for your mortgage needs. We appreciate your membership and loyalty. We understand that you’ve more recently been in contact with Dan, and we want you to know that he is committed to getting you the help you need and deserve. We hope that you will continue to put your faith in our commitment to our members. We will do all we can to help you. We’d be happy to have Dan reach out to you personally to touch base and set up a plan to move forward. Please let us know and we can set that up directly.
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Greg McDonald
2 months ago
This credit union sucks! Wish I could give a zero rating.
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Jessica Ninness
a year ago
I like how rude the front office is. I like how that can just go back on my signed agreement and charge me 2x my payment, wish I knew why.. but they'll just leave me on hold for 20+ minutes every time I call so I can never get an answer. Worst bank I've ever had. Don't even bother unless you want to waste your time and money on nothing.
Response from the owner - a year ago
We apologize you have had a negative experience at Extra Credit Union. We are having a member of our management team look into your compliant and will follow up with you offline shortly. Again, please accept our apology as we work to make this right for you, Jessica.
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Danielle Matthews
3 months ago
They gave me a debt consolidation loan when no one else would. They worked with my bruised credit (I've got to start somewhere to rebuild it). They didn't give quite what I was asking for but, what I was given was reasonable. My only qualm is that the staff seems a bit overwhelmed regarding communications. Be prepared to call/email multiple times if you need to contact them. If you're calling be prepared to be on hold for a while. Besides this (it's not the staff's fault there isn't enough of them for the volume of customers), I have no qualms. I recommend Extra Credit Union!
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Jon snoon
9 months ago
I had a great experience at the credit union. I was looking to consolidate all my debt into one payment. All the other credit unions and Banks denied my request just making excuses to not help me. I applied at extra credit after hearing an ad on the radio. I was working with Amanda who is amazing and was able to eliminate all my debt and lower my payment into one. She is courteous and very rapid with responses. Will deal with them again.
Response from the owner - 9 months ago
Hello Jon, we’re so pleased you had a great experience at Extra Credit Union and we’re even happier that we were able to help you in your time of need! We pride ourselves on our excellent member service, and in listening to people’s stories and not making loan decisions solely based on the numbers. Thank you for taking the time to provide your feedback. And thanks for letting us help you! Please let us know if there’s anything you need in the future. We’re here to help!
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Dan Eckert
a month ago
Awesome people great service!
Bryan Fluture's profile photo
Bryan Fluture
a year ago
Very good credit union to put your money in and they really work with you. Never had a problem with any load, auto or personal and were always will to help out. I alway hear friends crazy story about other union/banks and I can not say I have nothing but good things to say about extra credit union
Response from the owner - a year ago
Hello Bryan! Thank you for taking the time to leave a review—and a very positive one, at that! We are so glad that you are pleased with our service and our products! We truly strive to help all of our members in any way we can. Please let us know if there is anything we can help you with in the future! Have a great day!

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Excellent review by Kena Jefferson, via Facebook

Extra credit union is an awesome facility to bank with. The employees make you feel like family. They not only make you feel like family they really care&will help you with loans,cars etc. I've been with them since 2008. Awesome is the word that describes this credit union!

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Excellent review by Alethea Lowrider Ingram, via Facebook

I have the greatest team..from Sterling Heights location..Amanda Work..she is my Rock..she assist me in getting a loan for home repairs and completed additional request that I didn't even ask for..She made sure my repairs were going to get fixed..The Call Center reps are the greatest..They know me and greet me as though they are my best friends...Extra Credit Union team "ROCKS"...

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Excellent review by Andrea Trombley, via Facebook

I have been a member here for about 20 years and have always had great service. Recently, I had the opportunity to work with Amanda at the Sterling Heights branch and she is absolutely wonderful!!

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Excellent review by Rhonda Emerson, via Facebook

Shout out to Extra Credit Union, they really do consider you like family, and a shout out to Brandy Maletski who helped me with my loan and took the 'Extra' steps with helping me getting my 'Credit' back. 'Extra Credit Union' 5 stars, and if I could give more, it would be off the scale. Thanks again so, so, very much!!!

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Excellent review by Thomas Gould, via Facebook

I've Been A Member Here For 13 Years And They Always Work With Me When Ever I Need A Loan - I Have Never Walk Out Of This Place Disappointed - And A Shout Out To Brandy She's The Best

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Excellent review by Michael Jones, via Facebook

I have to give five stars to Brandy for her help in getting me and my wife an auto loan and line of credit! I recently started a new career and our credit isn't the best. Not only was Brandy able to get us the auto loan but she helped us understand how to improve our credit and set us on the right track for doing just that. Thank you so much Brandy! And also Jessica ! You guys made us feel comfortable and more than just a new account. My wife and I really feel like Extra Credit Union is part of our team!

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Excellent review by Kena Jefferson, via Facebook

Extra credit union is an awesome facility to bank with. The employees make you feel like family. They not only make you feel like family they really care&will help you with loans,cars etc. I've been with them since 2008. Awesome is the word that describes this credit union!

Read review at Facebook https://birdeye.com/extra-credit-union-145994617790363/review/33362059525358769
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Excellent review by Lisa Scruggs, via Facebook

I think they are awesome so far very helpful and friendly, I am glad I am a new member with them and I look forward to every step with them. Thank you...

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Excellent review by Dyron Showtime Long, via Facebook

Well for a small personal loan..that most lenders would never even think about working with you,or giving you a chance this company sure will do it..And very helpful with the understanding of life issues..I want to thank Keely B with help today. PPL!! you should give em a try.

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Excellent review by Kimberly,

This credit union is the best I have never seen a credit union like before who is willing to help you when you first join, usually they make you wait 6 month to a year, and still may say no, but not extra they are just awesome, there logo on there sign your credit don't have to be squeaky clean for us to loan to you, well they are telling the truth, me and my husband and daughter joined and they gave my daughter her first car loan ever, couldn't believe it and they also help us out to me and my husband Lacey is our loan officer and she really no her job, and she is very caring and compassionate about the needs of her customer, and she make you feel important, and she seen us through our whole loan process to. So if you are looking for a awesome one of a kind credit union who really don't look at your score they listen to your story for real this is the credit union that you truly one to be apart of they are just awesome.

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