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ExecsInTheKnow
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A community of Customer Experience professionals that are committed to advancing the conversation on the impact of emerging channels and the Connected Consumer.
A community of Customer Experience professionals that are committed to advancing the conversation on the impact of emerging channels and the Connected Consumer.

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Check out this guest blog by Limitless co-founder and COO Megan Neale, and drop by the Limitless booth at the #CRSummit Innovations Lab to talk with the Limitless experts! http://ow.ly/vhfN30nANFo
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“In the end, it’s not a matter of artificial intelligence and automation replacing your customer support agents but rather giving them superpowers for them to be more efficient.” Check out this blog from Unbabel’s Edmund Ovington, VP Global Alliances, and be sure to catch Unbabel’s panel discussion today at #CRSummit New Orleans! http://ow.ly/jzr930nAya4
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This thought-provoking guest blog from Nancy Breed, Senior Director of CX Consulting at TaskUs , covers creating a successful CX strategy for product launches. We’re looking forward to TaskUs sharing their expertise here at #CRSummit New Orleans! http://ow.ly/H5DL30nAxi2
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We’re just a couple weeks away from our premier event, Customer Response Summit New Orleans (Feb. 4-6, 2019). We’re incredibly excited to announce the site of our industry tour – Children’s Hospital New Orleans. Attendees will get the opportunity to tour the campus and explore several recently completed projects including the Hank & Betty Lauricella Pavilion and Hogs for the Cause family center. You will experience firsthand the transformation of a pediatric hospital into a total environment of health that enables an exceptional experience for patients and families. Make sure you’re registered for CRS and this incredible tour: http://ow.ly/975m30nn27Q
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Gig economy. It’s the emerging trend in workplaces across industries. Traditional 9-to-5’s are evolving as technology evolves and flexible working options are becoming more appealing and more common. While it has it benefits for both companies and employees alike, it also has its own set of unique challenges. Explore this in-depth piece from Destination CRM that covers gig economy and how it is affecting employment: http://ow.ly/GmiQ30nlggw

Want more about the Gig Economy? Join us for our Customer Response Summit New Orleans (Feb. 4-6) where we will further explore the Gig Economy in our Interest Group Meetings on Monday, February 4th. Click here to register: http://ow.ly/DfrP30nlggc
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Many of your customers are spending a large amount of time on messaging apps. Are you meeting them there? Explore this in-depth article from Destination CRM that explores the high value in providing support over messaging apps and with asynchronous conversation: http://ow.ly/LEr730ngopF
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Join us for Customer Response Summit New Orleans (Feb. 4-6) to hear best practices and case studies from standout brands such as Google’s Area 120, Peloton, Square, Groupon, and more. Download the full agenda here: http://ow.ly/NJhu30ngnuk
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Technology is continually forging ahead and providing us with real-world solutions. More often than not, those solutions are AI-driven. “So, what can be done only by humans; or, by humans much better than technology? The three key roles performed by people in the contact centers of the future will be artisans, carnival attendants, and crises handlers.” Check out this insightful article from Smart Customer Service that explores how the role of human to robot will evolve as the solutions evolve: http://www.smartcustomerservice.com/Columns/Expert-Advice/The-Robots-Are-Coming%3b-The-Robots-Are-Coming-129235.aspx
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Technology is continually forging ahead and providing us with real-world solutions. More often than not, those solutions are AI-driven. “So, what can be done only by humans; or, by humans much better than technology? The three key roles performed by people in the contact centers of the future will be artisans, carnival attendants, and crises handlers.” Check out this insightful article from Smart Customer Service that explores how the role of human to robot will evolve as the solutions evolve: http://ow.ly/rzuH30ngnr6
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Straight from Dreamforce, watch the best of Service Cloud and Field Service Lightning. Watch it all on demand. Even if you missed Dreamforce, you don’t have to miss out. All of our exclusive content is available to you at no cost. Watch the keynotes, top sessions, and firsthand stories from trailblazing Salesforce customers on demand now. http://ow.ly/IWsx30na7FH
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