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Business-Process-as-a-Service (BPaaS) is a sourcing model where buyers receive standardized business process services on a pay-as-you-go basis by accessing a shared set of resources (people, application and infrastructure) from a single provider. As buyers are increasingly looking at operation, business application and technology infrastructure in an integrated way, the BPaaS model is growing in popularity. Is the right model for you?
Due to fundamental differences between BPaaS and traditional BPO/IT+BPO models, a different approach is required to evaluate, select, and implement a BPaaS model. This report provides scenario-based T...
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