Response from the owner - 5 months ago
Given the amount of very positive reviews our property receives, it is disappointing to hear your stay with us failed to impress and for that we sincerely apologise.
Unfortunately with some of the rainfall we have experienced recently, insects - including cockroaches - tend to make their way into dry areas to escape the weather. We endeavour to control this by installing and maintaining insect screens, having a set pest control schedule and by asking guests to keep screens closed and food items covered. We note that while you were with us, you brought to our attention that two cockroaches were seen in your room and would like to assure you that immediately following this our Housekeeping team checked your room thoroughly for insects and overall cleanliness. They did not find any trace of bedbug. As well as spraying the room, the bedspreads that are laundered regularly and only relatively new to these rooms, were inspected and replaced if needed.