I loved Virgin America - the best planes, fantastic service and edible food. Sadly, quality performance seems less of a priority now that VA is profitable.
It is worth noting again that I didn’t fly BA because I couldn’t. VA destinations remain limited including complete lack of service to hubs like Houston (4th largest US city) and Atlanta.
Two things in particular sparked my real aggravation, the lack of notification and VA’s insistence that they were not ‘allowed’ to reinstate my points. Not allowed by whom? http://bit.ly/1jp78wE