Response from the owner - 5 months ago
Matt, We're so sorry you had a poor experience with Groupon. We adore your wife, and I'm glad she's been happy with her service. I spoke with her yesterday; I'm sorry she thought I was being rude; I truly had no intention of giving offense. So please pass along my apology, and thank you for giving me the opportunity to right that experience and explain. We honored two of the Groupons your wife purchased (which accounted for four visits, the fourth of which was yesterday. 6/12, 6/23, 10/6, and 11/12). We have notes on 9/30 and 10/6 that say our manager in good faith offered to honor the 2nd groupon for the dollar amount, waving the one-per-person policy, which we did.
We can't honor a 3rd Groupon, not because I don't want to, but because as a business we can't afford it, and we've already given your wife two extra visits and talked with her about the policy on the previous dates.
The policy is in the Groupon purchase agreement, and you're right they don't make it easy to see, and they do send lots of email blasts, which is why we were happy to help out with her third and fourth visit. I hope you'll consider removing the one-star review; we've really tried to be generous. Warmly, Camille (owner) (p.s. I believe Groupon does do refunds, as well.)