- ITESMBachelor's in Computer Science Engineer, 2003 - 2008Computer Science Engineer
- VáxjöWeb Technologies, 2006 - 2006Web technologies (XML, XSLT, PHP, CSS)
- Blackboard Inc.Complex Hosting Manager, 2012 - presentct as a primary contact with small set of diamond level clients maintaining day to day knowledge plans, status of projects and ticket management. Serve as the voice of the clients internally by knowing their own personal needs and request provisioning as needed under performance requirements. Develop and maintain detailed documentation for clients, have escalation processes, provide timely and detailed reports on incident reports, infrastructure changes, service outages as well as performance reports delivered monthly. Mentor and train Complex Hosting Managers by creating wikis and knowledge base articles as well as to automate processes and procedures using shell scripting, and other CLI or programming languages to improve KPI.
- Blackboard Inc.Sr. Client Support Engineer, 2010 - 2012Continue to provide client support as a Client Support Engineer as well to develop a team of support engineers to provide top notch customer support providing team guidance, author training material for new hires and for the current members as well as author knowledge base articles and wikis on different troubleshooting areas. Provide front end application expertise to Instructional Designers, be part of the Subject Matter Expert for branches inside the Blackboard Learn application, and advocate within a company on behalf of clients (national or international)
- ITESMLMS Admin and Tool Developer, 2008 - 2010Develop scalable applications for troubleshooting and monitoring system and communication between them. Administer Moodle, Sakai, Blackboard and in house created LMS to a proper configuration, interaction and usage among institution infrastructure.
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Parallels has updated their recently-released Desktop 7 for Mac virtualization product, improving support for non-English keyboards, support
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Verizon's 4G LTE network has taken top place in a PCWorld list of the best products of 2011. LTE allows for much faster speeds than HSPA- o
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Board Eraser Turns Chalk Dust Into New Chalk - Geekologie
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Sky Shadows: Mt. Rainier At Sunrise Casting Its Shadow ON THE CLOUDS ABO...
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View Which Files Are Being Used By Running Apps | Mac Tricks And Tips
How to view which files is open, or the files an app is accessing by using a Terminal command called opensnoop. It sees which files is being
Ultimate List On Mac App Cleaners and Uninstallers | Mac Tricks And Tips
An ultimate list of Mac apps to uninstall and remove apps from your Mac. Remove the support files and other files associated with installing
Steve Jobs and the power of inspiration | Macworld
Art inspires. Humor inspires. Teamwork inspires. A greater purpose inspires. What are you doing to inspire your IT staff?
MacUpdate Promo - Mailplane 2.5.3 for $12.49 - 50% off
Bring Gmail to your Mac desktop..