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We spoke with Samsonite to learn more about the brand before and after the implementation of a social media strategy and what ultimately led to their success.
How can a retail brand simplify their social media strategy and map out their entire social media presence? In this new case study, we're thrilled to share
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Engagor

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How can you make your brand TRULY ready for social? We've compiled 3 steps to get you started!
Nowadays, more than 85% of brands are on social media. However, is your brand truly ready for social to maximize your efforts on social media? Although mos
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Engagor How exactly is your brand handling social customer care? And more importantly, how are you organizing your social customer care team?
Nowadays, social media is one of the most important channels for customers to reach out to with complaints or questions. What happens behind the scenes usu
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How does QoQa go beyond the typical eCommerce brand and focus on building a 100% happy, loyal customer base through social customer service?
How can your brand streamline and centralize your social media efforts across your entire company? How can you make your brand's tone of voice truly resona
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The easiest way to get customers to write a review is just to ASK them.
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At Engagor, we’re continuously working on adding new features and improving functionalities. Here are some shiny new toys you can already start playing around with!
At Engagor, we're continuously working on adding new features and improving functionalities. Here's an overview of some of the features we have been workin
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Have them in circles
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How can you manage conversations with your customers if 24/7, round-the-clock support isn’t feasible?
Customers are making key buying decisions based on the interactions they have with brands on social media. Twitter and Facebook are always on putting custo
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How can YOUR brand please and retain millennial customers?
© Huffington Post Without a doubt, millennial customers are, and will continue to be, the most important customers your business has ever seen. Millennials
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Did you know that 4 out of 5 customers are more likely to make a purchase based on social media referrals?
Photo by Chris Dlugosz on Flickr These days, social currency is touching some nerves in the social media field. Your customers are your biggest assets. So,
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The first step in understanding how to define your business hours is by monitoring when your community is active to help you define your framework for social customer service.
The hours when your audience is talking to your brand has a big influence on the hours you yourself need to be active. This is typically highly dependent o
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In what other ways is ‘real-time’ relevant in managing your brand’s social media presence? Why is it a vital and crucial aspect of social media management?
In the fast-paced world of social media, real-time engagement is everything. However, the 'real-time aspect' of social media management goes way beyond mar
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Discover these 7 essential Engagor shortcuts, and maximize your impact on social media.
Managing your social media presence can be incredibly time-consuming. With high volumes of incoming mentions, companies can't see the forest for the trees.
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Have them in circles
480 people
David Esteban Londoño Patiño (ダビッド)'s profile photo
vadim kaprielov's profile photo
Sarah Ceelen's profile photo
ronald hari's profile photo
Stijn Cappoen's profile photo
Kipas PutihCH's profile photo
Mustafa Homnia's profile photo
Linn Frederix's profile photo
Alien Martínez's profile photo
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+32 9 277 92 64, +1 (646) 513-2741
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Customer Engagement for Social Media Teams
Introduction
Engagor is an all-in-one social media management tool with three main areas of expertise:
- monitoring
- analytics
- engagement

You can use Engagor to follow up on everything said about your brand/competitors/industry online. Engagor tracks a broad variety of sources: social media, news sites, forums, blogs, review sites, etc. Based on this monitoring you can access meaningful analytics and engage with your customers on all your social profiles.