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Employsure
Human Resource Consulting
Today Open 24 hours
19 followers|404,339 views
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180 Thomas St Sydney NSW 2000 Australia
6, 180 Thomas StreetAUNew South WalesSydney2000
+61 1300 651 415employsure.com.au
Human Resource Consulting, Business to Business ServiceToday Open 24 hours
Monday Open 24 hoursTuesday Open 24 hoursWednesday Open 24 hoursThursday Open 24 hoursFriday Open 24 hoursSaturday ClosedSunday Closed
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Review Summary
4.2
60 reviews
5 star
45 reviews
4 star
4 reviews
3 star
2 reviews
2 star
No reviews
1 star
9 reviews
"For piece of mind its money well spent."
"Very appreciative of your services you offer all size companies."
"The service I have received has been second to none."
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Jacqui Wolland's profile photo
Jacqui Wolland
a month ago
Stay away! Run if you can! These guys are major scammers. Pretending to be fair work then coming to you and scaring you into singing a $5500 contract (their minimum). Yet I only had two employees. You say it's too much and then they get angry at you for coming to your place of work and not signing. They scare you by saying your not practicing to code and "good Luck if you don't sign with us" your in some serious trouble. (Which I was not. Not at all) then I try and exit the contract and I'm told I can not. They delay for months then finally tell me I need to pay $1300 to exit. When I was only signed for a few months and overseas for the first 24 days. What they say they will do: 1.create personalised employment contracts 2. Someone will come to your place of work and spend the day with you, following you around and then 3. Write a full handbook for all staff covering all areas of your business (this was the main reason I signed) believing I would be saving 20 hours of man power) 3. Write and send out memos and amendments. 4. Give you 24/7 advice on their advice line. What they deliver: 1. Call anytime outside 9-5pm and good luck getting on to anyone 2. Someone came, spent 45 minutes with me and then produced two pages to do with my business and the remainder was 'cut and paste' the same for everyone. 3. Absolute 'cookie cutter' same document for everyone except the last page that you fill out yourself! For contracts. Forget about them printing the contracts or sheets either they will only send you digital copies. I am now taking this company to fair trading and warn you! Don't go with them!!! I have since gone bankrupt from their extreme fees and advice. Finally turning a profit for a few months, met Employsure and went $45 k into debt from their advice! Terrible advice. Stay away!
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Response from the owner - in the last week
Dear Jacqui Thank you for taking the time to provide us your feedback. My sincerest apologies that this was your impression of your experience with Employsure. Please be assured that we welcome any and all comments regarding our service and your feedback is no exception to this. Following receipt of your feedback I have investigated your interactions with our Sales team. Employsure is certainly not in the business of misleading its clients and I can confirm that our representatives were clear in regards to the provision of our service throughout and that we are not affiliated with the Fair Work Commission. I note that our field based representative met with you twice in person to discuss our service provision before you decided to join Employsure. Employsure is proud to provide advice that assists small businesses with compliance and in turn supports our clients with their workplace issues, especially during the more difficult times in their business. We aim to provide such assistance with our client’s best interests in mind, whilst being fully transparent with our costs which are outlined in our terms and conditions at the point at which our clients sign up for the service. I note that this was done when you signed up. I can also see from your account that we have applied flexibility with regards to our terms mindful of your business’ specific circumstances and we have done so in good faith. I would be happy to discuss this with you further. I would also love the opportunity to discuss your feedback in relation to our service provision in more detail. Accountability and confidence in our service provision is key so I am keen to speak with you to ensure our service delivery continues to be held to a high standard. Please do not hesitate to contact me directly on 1300 651 415 or email me at client.experience@employsure.com.au Kind regards Stuart Chan Client Experience Team Leader Employsure
David van Blommestein's profile photo
David van Blommestein
5 months ago
I have been using Employsure for approximately 3 years now and can highly recommend them to anyone who runs a business. I've had some extremely troublesome times with a couple of staff members and Employsure was there to back me up all the way. For piece of mind its money well spent. Well done Employsure !!
Vicki Ford's profile photo
Vicki Ford
a month ago
I received a phone call from this company this morning where I was questioned on my staff numbers etc. I told the man that rang that I did not know who he was nor anything about him, he made out he has spoken to me and my staff before! I suggested that email me and explain who he was and what he wanted! He was not impressed with this and bluntly told me to get in front of my emails and he would send through a email and would ring me back in 10 mins - Still waiting 1 & 1/2 hours later. Just for the record I don't want to receive that call but I don't like the fact that the phone call is miss leading and then rude.
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Response from the owner - a month ago
Dear Vicki Thank you for taking the time to give us your feedback. My sincerest apologies that this was your experience with Employsure. We take feedback like this very seriously. I have escalated this to the relevant department manager who will be conducting a full investigation. Please do not hesitate to contact me directly (1300 651 415 or client.experience@employsure.com.au) if I can be of any assistance or you would like to discuss further. Kind regards Carole-Anne Byrne Client Experience Manager Employsure
Rachel Batzloff's profile photo
Rachel Batzloff
5 months ago
I couldn't recommend Employsure enough. Their service is always fast, reliable and provides me with peace of mind. They help our company run smoothly and like a well oiled machine.
Natalie White's profile photo
Natalie White
4 months ago
We started with Employsure a couple of months ago after receiving an invitation to their free seminar on handling difficult employees. Right from the start we have been extremely impressed with the professionalism, responsiveness and excellent advice. We have phoned many, many times, sometimes with small "silly" questions, sometimes with larger questions requiring research; each has been handled quickly and without belittling us and our small business problems. We are most impressed with the employee handbook and contracts, documents that would have taken us hours (and therefore dollars) to research and compile (potentially with incorrect, out-of-date information). We are completely at ease knowing we are within the law and covered should we have any employee issues, from advertising and hiring right through an employees entire time with us. We know we have, and will continue to, save time and money for our business via our relationship with Employsure.
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Luke Charters
4 months ago
We run a small business and often struggle to find high quality service providers that also offer great value for money...until we found Employsure! From the very first phone call when we inquired about the Employsure service we have been totally blown away by how smooth and seamless their operation is. The personal visits to our business to audit our operation were very helpful and handled with an obvious care to help us. Each time we use the help line we have felt like we have all the support and guidance we need and always finish with a feeling of relief that we have covered all our obligations relating to our staff. Sleep at night factor is high! I totally recommend Employsure to any business owner...it's been the best thing we have done for the health of our business in years. Luke Charters, Qld
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Suzie Smith's profile photo
Suzie Smith
a month ago
Employsure is a HORRIFIC RIP OFF HR BUSINESS implying an affiliation with Fair Work then charging outrageous $950+ monthly fees with a 5 year contract ($125k total) that cannot be terminated and providing almost zero service or support and and incorrect advice regarding award and pay rates to my client (I am a bookkeeper). No response to my numerous emails about this and complaints about their service and no promised reviews of rates that were meant to be based on employee numbers...... they were still charging my client when the business had closed and threatening legal action. Do not go near this company.
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Response from the owner - in the last week
Dear Suzie Thank you for taking the time to provide us your feedback. My sincerest apologies that this is your impression of the Employsure service. We take feedback like this very seriously. I would love the opportunity to discuss this matter with you in more detail so that I can conduct a thorough investigation into the issues that you have raised on your client’s behalf. Please do not hesitate to contact me directly on 1300 651 415 or email me at client.experience@employsure.com.au Kind regards Stuart Chan Client Experience Team Leader Employsure
Shweta Mukta's profile photo
Shweta Mukta
a month ago
Best Company to work with.. Great culture :)
Response from the owner - a week ago
Hello Shweta Thank you for your great feedback. It is a pleasure to hear how happy you are with Employsure. Regards Jessica comms@employsure.com.au