The ability to extract what people mean from a conversation is one of the most important attributes of any leader. It requires curbing your natural tendency to jump right to a solution to people’s problems.
- Darden Graduate School of BusinessMBA General
- University of Notre DameBA Government-International Studies, French
In my 30+ years working in and for corporations, I have learned that the business area where I help the most is customer intelligence, which results in improved customer retention and win rates. That's why a cornerstone of my practice is conducting win loss interviews to get at why and how to improve sales results consistently. It's amazing how much customers and non-customers will share with me after the stress of decision-making is past. I am writing Win, Lose or Draw: How to Grow Your Business through Win/Loss Analysis due out in the Fall of 2015, maybe sooner.
Similarly in my 30+ years working with corporations I have noticed how unhealthy many employees have become due to the stress of doing more with less that prevails. Through Naylor Wellness, I focus on helping stressed out business people regain balance, excitement and vitality in their lives through the corporate wellness programs I develop as well as customized individual health counseling! Find out more http://coachstressbuster.com, http://www.scoop.it/t/holistic-nutrition and http://www.scoop.it/t/corporate-wellness-by-ellennaylor
I am disturbed by our over reliance on digital in all its forms at the expense of not asking or listening to other people in conversation. What is more real time than a conversation? How much more in-depth can you get in a conversation? There is nothing that compares to the insight that you get from talking to people.I am also passionate about sharing the conversational skills I have developed, and continue to develop, through my webinars and training sessions, most notably elicitation techniques training. http://www.slideshare.net/EllenNaylor/improve-collection-interviewing-elicitation-2013
Cooperative intelligence puts people in the center. Its foundation is giving attitudes and practices which encourage openness, sharing and trust. Find out more at: http://thebisource.com/competitive-intelligence/#Cooperative_Intelligence and http://cooperativeintelligenceblog.com.
- Business Intelligence Source & Cooperative Intelligence SourceActionable market research, 1993 - present
- VerizonSales & Marketing Manager, 1981 - 1990
- Northwest AirlinesForecasting & Competitive Analysis, 1991 - 1992