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Eldorado Hotel & Spa Santa Fe
Luxury Hotel
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309 W San Francisco St Santa Fe, NM 87501
309 West San Francisco StreetUSNew MexicoSanta Fe87501
(505) 988-4455eldoradohotel.com
Luxury Hotel, Wedding Venue
Luxury Hotel
Wedding Venue
Meeting Room
Come to Eldorado, one of the top Santa Fe hotels, where award-winning luxury and unexpected delights set the stage for an enchanting visit.
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4-star hotel
$169
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Review Summary
3.2
30 reviews
5 star
6 reviews
4 star
7 reviews
3 star
8 reviews
2 star
5 reviews
1 star
4 reviews
High-end hotel offering chic rooms with Southwestern decor, plus a spa, lounge & rooftop pool.- Google
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Jimmy Stinky's profile photo
Jimmy Stinky
in the last week
AVOID this highly priced dumpster of a rat trap if you are a gay,bi or transgendered person. They DO NOT want you here and will make you feel very unwanted. We had an incident while we had friends coming into town that got pretty ugly. Their staff is pretty unprofessional, immature and lack any skills on how to address people in a civilized manner. This place does not need your hard earned money nor do they need your business. Perhaps they should go operate in some other state that's still stuck in the dustbowl era. Save your money folks and DONT be lured in by glitz and go for an actual professional hotel with some class.
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Robin I
4 months ago
Nice hotel, found out on arrival that the restaurant and bar were closed for a private party. I drove from Albuquerque for a concert at The Lensic and didn't have time to eat, so was then rushing to find something to munch quickly before the concert with no luck. After the concert most restaurants closed, very disappointing to not be able to grab a bite and a drink. They did offer 20% off the next morning but breakfast didn't start until 6:30, had to leave for work by then...... Also no mention at any point of a $24 parking garage fee until it was on the bill. There is no other parking available, in that case they shouldn't charge for it, or at the very least let you know that ahead of time.
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Craig Waterman
5 months ago
I came with my wife as part of a vacation. They decided to hold a Keystone conference here. We wanted to make a trip out of it so we flew into Denver from Boston, and drove down to Santa Fe. I decided to have breakfast in the room the next morning because of the driving. I marked the time as 9-9:30 on the door card. 7 the next morning there was banging on the door for room service. He apologized for waking us up. I suppose it didn't really matter though since the hotel has been under construction for 4 months, and they said it would be a few more months until it's finished. 7 in the morning you wake up to chipping hammers and a sledge hammer outside the window. Even through ear plugs you can hear the sledge hammer! I asked my wife and she stated they listened to it through the conference as well. When I asked them at the front desk why they were not informing people when they booked tickets with them they were under serious construction he shrugged and said," oh I know we have been dealing with it for months". I am changing rooms today because of it. My issue is more why would you charge so much for a room and then not notify the person the construction was going on and they would be hearing it from 7 in the morning on! They do take a break for lunch but, seriously that's obnoxious there's no other way to look at it.
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Ebeth Pen's profile photo
Ebeth Pen
10 months ago
All Of The Elegance, None Of The Attitude If you're wondering if this hotel is worth the top dollar price tag of its rooms, rest assured, it absolutely is. If your stay is anything like mine, it will be wonderful, from start to finish. Despite the fine art on abundant display throughout the hotel's corridors and lobby and the hotel's luxury status, you won't find an air of pretense. What you will find is a warm, gracious and down-to-earth staff, who seem to genuinely enjoy working with the public, fine and comfortable furnishings and linens in the rooms and an ideally located property. The spa, fine restaurant and large, welcoming lobby are happy bonuses. And speaking of add ons, at a time when we are seeing some hotels beginning to behave like airlines, by nickel and diming customers for every possible extra (wi-fi, using the frig, arriving early, holding baggage an extra hour or two), the El Durado is a breath of fresh air. My guest and I arrived early, used the wi-fi throughout our stay and left our car at the valet park for an extra few hours after checkout, and we were not charged for any of it. As someone who has lodged at some of America's finest hotels, including ones frequented by celebrities, I can honestly add the El Dorado to my list of favorites. It is truly what staying at fine hotel should feel like.
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Factushima
4 months ago
We got ripped off at the bar. The bartender jacked up the prices of their drinks because we were in a big group. Everyone thought it was really expensive but the bartender said that is what it is. We paid it because we already had our drinks. Later I looked at their website and realized that the bartender screwed us. Not recommended under any circumstances.
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Charles Davey
5 months ago
Casual graciousness. Expect and receive courteous, well informed staff, always able to answer questions and needs, or to find an answer for us. Rooms. We had a suite on the 5th floor and loved it. From the bed - excellent mattress - to the bathroom - great shower, plenty of soft towels - to the drawer space we were at ease. We even had a fireplace that could be lit. The building. The front facade was the complement to the attitude of the staff. Gracious without being overpowering while inside the lifts were fast and frequent, the vestibule spacious with plenty of seats, the restaurant well worth visiting, and the bar discrete and welcoming. All in all, if we can come again we will.
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Steve Thompson
9 months ago
Stayed there after booking on travelocity. Our room was nice and the accouterments were also nice. We had a good stay. There is parking across the street in city garage if you don't want to valet--we did valet. Only real complaint was that they charged my card again for the room, over $1,000, after travelocity had already charged me. I left accounting a message over a week ago and still no call back. Left a second message again today. Mistakes happen but handle it! 10/14/14
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Kim Voyle
2 years ago
They had overbooked the hotel and more than 20 people did not have a room for the first night of a 3-night stay. They had even charged my credit card for the first night and still they denied me a room. There is no penalty for overbooking hotels unlike airplanes. They put me up at a substandard motel, worth about 50% of the room I had booked, which was out of the downtown area. Since I didn't have a car, I ended up having pizza delivered to my room. There was no onsite restaurant and I didn't know the area so I was not comfortable walking alone at night. They were not very gracious when I tried to check in and their response was "we have no rooms". There was very limited attempt to help or make things better or make up for the bad experience. I then had to move my luggage the next day to check in a day late. Since the conference I was attending started at 9:00 and was at the Convention Center this was very inconvenient. The restaurant service was slow. I waited 45 min. to get scrambled eggs and toast. I would never trust this company and stay at another one of their locations.
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