Customer service nightmare: #AerLingus
Aer Lingus won't talk to you in person about customer service. They said we should email them about our problem. Then, they said they didn't receive our (three) emails, could we fax the emails to them instead? Then, they said it will take 12 (twelve, not 10, not 14) days to respond to the faxed emails. Then, they said that the tickets we had with them are now "dead" and "non-refundable" because the deadline has passed.
Passed? The deadline passed? Now, how is THAT possible?
This after we arrived 5 MINUTES late for our flight check-in (flight was still on the ground) and were told we would have to stay in France for an additional 4 days and pay €5447 ($6693) to purchase the new tickets, that our destination city could NOT be changed and we could NOT fly stand-by on any other flights.
The ticket agent did nothing to help us, she just shrugged her shoulders in the direction of my family and told us where we could find the other airlines from whom to buy new tickets if we chose to do so. You know, instead of paying nearly $7000 for new tickets PLUS four hotel nights PLUS four days of food for a family of five.
Now we apparently just wait for 12 days to pass to find out what happens next?
Friends, I feel you should know that Aer Lingus provides zero customer service and although the flights we've had with them have been lovely, I could NOT in good conscience ever recommend buying another ticket from this airline.