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Edward G. Brown
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President, Co-Chairman, and co-founder of Cohen Brown Management Group, the leading sales and service culture change specialist for the financial services industry. Author of The Time Bandit Solution: Recovering Stolen Time You Never Knew You Had. Regular contributing author to Entrepreneur.com. Contributing author to CEO Magazine, BusinessTips.com, and BAI Banking Strategies.
President, Co-Chairman, and co-founder of Cohen Brown Management Group, the leading sales and service culture change specialist for the financial services industry. Author of The Time Bandit Solution: Recovering Stolen Time You Never Knew You Had. Regular contributing author to Entrepreneur.com. Contributing author to CEO Magazine, BusinessTips.com, and BAI Banking Strategies.

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Don’t Forget: Tomorrow is our “Listening – Overcoming Objections: Leading to the Business Close” Virtual Workshop Webinar.

We will discuss the probing questions that allow you to dig deep into the needs of your business clients and to anticipate the objections you might encounter with those questions. The Objections Categorizer allows bankers to group objections as “no need, distrust, inconvenience, or I don’t understand” and then provides the proper correlators for them to respond effectively.

Register Here: http://bit.ly/2sBgJjG
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Don’t Forget: Tomorrow is our “Determining Your Market” Virtual Workshop Webinar.

This session allows you to review your past and current successes with clients so you can replicate the same success in the future. Being able to recognize the common attributes and characteristics of your successful interactions with clients will allow you to recreate this success.

Register Here: http://bit.ly/2rsC1QM
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Don’t Forget: Tomorrow is our “Focusing on Retirement” Virtual Workshop Webinar.

Research shows that the bank with which a customer deposits their retirement investments is where they will deposit the majority of their funds, including checking and other types of savings. This session will focus on investment probing questions and transition lines to other financial categories.

Register Here: http://bit.ly/2pTz8aK
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Don’t Forget: Tomorrow is our “Transition Lines to Day-to-Day Banking” Virtual Workshop Webinar.

Being able to transition from category to category with confidence and in a manner that is logical is an essential skill for conducting a Needs Assessment. This session will focus on clues and Windows of Opportunities that will allow you to transition with ease to the Day-to-Day Category from Bank Deposits/Investments and Credit.

Register Here: http://bit.ly/2qzI43Z
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Don’t Forget: Tomorrow is our “A Loan, Anyone?” Virtual Workshop Webinar.

We will be discussing loans from two perspectives. Using the scenario of a call or visit from a rate shopper, we will first create entry lines that differentiate your organization. Secondly, we will be transitioning to the credit category once a Needs Assessment has been gathered in the Day-to-Day Banking and Deposits/Investments Categories.

Register Here: http://bit.ly/2qFCxXQ
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Don’t Forget: Tomorrow is our “A Week in the Life of a Coach” Virtual Workshop Webinar.

You wake up in the morning and make coffee, get the paper, pour the coffee, read the sports page, and head to the shower. This is your routine. Routines allow us to be consistent and efficient, becoming the best of the best. The same applies to our daily and weekly coaching skills which we will discuss during this session. Perfecting your weekly meeting, huddles, debriefs and scriptwriting will be our focused topics.

Register Here: http://bit.ly/2pBlQev
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Don’t Forget: Tomorrow is our “Honest Conversations” Virtual Workshop Webinar.

Providing honest feedback to your team ensures that performance levels do not remain stagnant. Constructive feedback is not only right for the employee but is the right thing to do for your customers. This session will prepare managers to communicate honestly with their teams as they provide continued coaching.

Register Here: http://bit.ly/2p3y4QQ
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Don’t Forget: Tomorrow is our “Coaching to Behaviors that Will Improve Results” Virtual Workshop Webinar.

As we know, coaching is a process that is on-going, it is something that never stops. Think about any professional sports team. The coaching staff doesn’t say, “Hey your completions (foul shots, strikes) were really low last week so we want you to throw to the various receivers for the next few hours. We’re going to head down to the locker room for some meetings today and we’ll check back with you at the end of the day to see how it went.” Think that is what happens? Not at all! We will discuss a process that allows the manager to coach the team obtaining positive results.

Register Here: http://bit.ly/2p5xVJh
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Don’t Forget: Tomorrow is our “A Shout Out for the Team!” Virtual Workshop Webinar.

Knowing how and when to motivate your team can be a skill that we as leaders sometimes ignore. We let the activities of the day take over, and we take for granted that our team knows we appreciate them. This session will focus on what motivates teams and how to build strength in your team.

Register Here: http://bit.ly/2oyLaRQ
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Don’t Forget: Tomorrow is our “No Complaining Zone” Virtual Workshop Webinar.

Complaining is negative, and negativity causes stress, drains energy, reduces success, and can kill you! Let’s talk about how we can create a positive environment that will survive any circumstances.

Register Here: http://bit.ly/2nMqRTQ
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