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Eckoh Plc
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Eckoh Plc

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Are you excited by new technology? Great at pitching and growing fruitful relationships with customers? If all of these questions excite you, check out our new Business Development Manager role, and apply today: http://www.eckoh.com/careers/opportunities/business-development-manager-technology
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As businesses continue to adopt more and more automated processes, how well can AI imitate real people in customer facing situations?
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People are getting busier and their time is becoming more valuable. Find out the top trends other contact centres are adopting in the next year to meet their customers' needs:
Recent trends indicate that customer service operations are in worse shape than they've been in several years. Overall, contact centers are not satisfying the needs of customers. Main areas for improvement include: Resolving issues in a reasonable amount of time. Providing omni-channel service ...
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Hackers hit the jackpot with careless security measures and months worth of payment card details at Vera Bradley stores:
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27% of UK consumers would prefer to speak to a robot, than your employees. Where will your business be investing? 
New research conducted by the leaders in enterprise information management, OpenText, reveals that over a quarter of British consumers (27%) believe a robot would provide better customer service than a human. When asked in which particular scenarios could offer better customer service from a robot, OpenText found more than a quarter of UK consumers (26%) ... [Read more...]
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'Human error' caused 324,000 payment cards to leak across the web:
When you decide to add debugging logs to your payment application, the PCI DSS rules about what you are allowed to store DO NOT CHANGE!
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Travel industry alert: Real companies, real products, real fraud. Read blog...
If you're a holiday operator, CNP fraud is a real threat -and just passing a PCI DSS compliance audit does not equal security.
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£150,000 fine issued to Insurance firm after data breach of nearly 60,000 customers' sensitive information: 
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Inspiring contactless payment system fitted to a winter jacket- donations only allowed to be redeemed for meals, a bath or an overnight stay at a homeless shelter: 
Amsterdam tests innovative new method of donating money to the homeless using a contactless payment system.
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Eckoh Makes Major Headway in the US with Brand Leaders: 
Eckoh is pleased to announce that it has recently secured three significant contracts in the US worth over $2.5m in total over the next three years.
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Engaged customers are the most loyal. Discover three ways you can easily improve your 1:1 customer interactions:
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Baidu's new voice-to-text keyboard app for Android delivers an accurate, user friendly experience: https://www.cnet.com/news/this-keyboard-is-designed-entirely-for-speech-recognition/#speechrec @CNET
Give those fingers of yours a well-earned rest. Baidu's new voice-to-text keyboard app for Android is more accurate, anyway.
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Tagline
The leading provider of secure payments and contact centre solutions
Introduction
With Eckoh's solutions, you can focus on your core business and enhance customer experience by applying automation to voice, web and mobile channels:
  • Natural language speech recognition or IVR call routing
  • Secure PCI DSS compliant card payments
  • Customer identification and verification
  • Real-time product/service information
  • Data capture
  • Customer surveys
  • Outbound notifications
Bragging rights
PCI DSS Level One Service Provider
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Telford House, Corner Hall, Hertfordshire
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Eckoh, Inc. 9900 Nicholas Street, Suite 175 Omaha, NE 68114
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