Profile

Cover photo
Verified local business
Dunning Toyota
Toyota Dealer
Today Closed
83 followers|1,536,653 views
AboutPostsCollectionsPhotosYouTube

Stream

Dunning Toyota

Shared publicly  - 
 
Have a new teen driver in your family? These tips can help keep them safe. http://www.dmv.org/insurance/safe-driving-tips-for-teenage-drivers.php
1
Add a comment...

Dunning Toyota

Shared publicly  - 
 
If you're considering a pre-owned vehicle, learn more about the Toyota Certified Used Vehicles (TCUV) Program and why you can trust our certification process. http://www.dunningtoyota.com/toyotacertifiedusedvehicles.htm
Ann Arbor, MI New, Dunning Toyota sells and services Toyota vehicles in the greater Ann Arbor area
1
Add a comment...

Dunning Toyota

Shared publicly  - 
 
We couldn't agree more!
1
Add a comment...

Dunning Toyota

Shared publicly  - 
1
Add a comment...

Dunning Toyota

Shared publicly  - 
 
We're honored to support a variety of organization that give back to the community in meaningful ways, including Alpha House. Learn more: http://www.dunningtoyota.com/community-involvement.htm
Ann Arbor, MI New, Dunning Toyota sells and services Toyota vehicles in the greater Ann Arbor area
1
Add a comment...

Dunning Toyota

Shared publicly  - 
 
In the market for new car insurance? Here are 8 tips you'll definitely want to know. http://www.huffingtonpost.com/michael-lazar/8-must-know-tips-when-sho_b_8577722.html
Shopping for auto insurance in the 80s was a time consuming a...
1
Add a comment...

Dunning Toyota

Shared publicly  - 
 
Our New Vehicle Lineup offers all the latest models. Visit our showroom to check out inventory today! http://www.dunningtoyota.com/showroom/index.htm
1
Add a comment...

Dunning Toyota

Shared publicly  - 
 
Planning a road trip this summer? Learn how to pack your car more efficiently with these tips from Frommer's. http://www.frommers.com/slideshows/822499-packing-tips-for-road-trips#slide837445
You may not have to worry about airport security checkpoints or airline baggage fees, but road tripping still involves a fair amount of planning. As you decide what you're going to pack, remember that you can improve your gas mileage with a lighter trunk. Do you have a great packing tip for road ...
1
Add a comment...

Dunning Toyota

Shared publicly  - 
 
How old were you when you got your first car? Share a photo if you've got one!
1
Add a comment...

Dunning Toyota

Shared publicly  - 
 
What's your favorite song to sing along to when you're alone in your car?
1
Add a comment...
Dunning Toyota's Collections
Contact Information
Map of the business location
3745 Jackson Rd Ann Arbor, MI 48103
3745 Jackson RoadUSMichiganAnn Arbor48103
(734) 997-7600dunningtoyota.com
Toyota Dealer, Car DealerToday Closed
Sunday ClosedMonday 9AM–9PMTuesday 9AM–6PMWednesday 9AM–6PMThursday 9AM–9PMFriday 9AM–6PMSaturday 10AM–3PM
Google+ URL

Street View

Panorama
Write a review
Review Summary
4.0
147 reviews
5 star
100 reviews
4 star
11 reviews
3 star
6 reviews
2 star
2 reviews
1 star
29 reviews
"Everyone there gave my husband and I attentive, professional service."
"They did some recall work on my seatbelts and now one is broken."
"I am also pleased with the price I paid for the vehicle."
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
Your Activity
All reviews
Melissa Masserant's profile photo
Melissa Masserant
2 weeks ago
We bought a 2013 Chevrolet Sonic from here with 16k miles on it. Neal helped us take care of all the paperwork and he was super helpful when talking over the phone prior to the visit. He was very sweet the entire time and reassuring about financing. It came out to be 6.59% financing which I wasn't super happy with, but my husband and I are recently married and we are young. The wonderful lady (not able to remember her name, but she was pregnant!) saw that we had decent credit scores and it was able to get it lowered by 2% and we didn't even have to ask her. They were both fun to talk to and they made us feel comfortable. The only con I would say is that we were super pushed into getting gap insurance, which can be cancelled at any time.
• • •
Keith Cornfield's profile photo
Keith Cornfield
2 months ago
The mark of an excellent car service facility is how they resolve customer service issues when they arise. Dunning has always provided excellent service for both our Toyota and Subaru vehicles. At our most recent service, an honest misunderstanding arose with respect to the price of a particular job (a/c service). When I touched based with Woody, the service director, his primary concern was ensuring resolution of the matter in a way that seemed fair and just; a mutually satisfactory resolution was reached. It is unusual these days to find a dealership whose primary concern is long term business relationships and customer satisfaction rather than maximizing profits. If you are looking for an ethical dealer that provides very good service to its customers, I recommend Dunning Toyota (and Subaru).
• • •
Response from the owner - a month ago
Dear Keith , We would like to thank you for your business over the years, here at Dunning Toyota and Dunning Subaru long-term business relationships and high customer satisfaction are two of our top priorities. We’re glad to hear that you had such a great visit with our Service Manager Woody; he works his hardest to make sure every one of his our guests leaves with the best possible experience. We look forward to seeing you soon! Your Friends at Dunning Toyota
Eugene Hashimoto's profile photo
Eugene Hashimoto
2 months ago
Was helping my mother purchase her 2nd Tundra. 1st one a 2000 model year Tundra and was totaled in an accident. Beth Bashert was our sales rep and she was fantastic. She asked questions about how the car would be used, what would be important to my mother, etc...Because my mother is a bit older, Beth has promised to help her out if there were any problems with service and support later on. Reading the other reviews on other salespeople, I am extremely happy we got Beth. Would recommend her to anyone.
• • •
Response from the owner - a month ago
Dear Eugene, Congratulations on the purchase of your second Tundra! We are sorry to hear that your first got totaled, but glad to hear about your great experience in purchasing a new one! Beth works very hard to build long lasting relationships with her customers. We hope that you love your new Tundra, and look forward to seeing you back here for service! Your Friends at Dunning Toyota
Tasha H.'s profile photo
Tasha H.
2 months ago
Extreme price gouging and dishonesty! I recently scheduled an appointment with the service department for my Toyota Prius with a suspected bad wheel bearing. After an hour, my service adviser came to tell me that my front right wheel bearing needed to be replaced. I suspected as much so that was not surprising; what WAS surprising was when he told me that my front left wheel bearing also needed to be replaced. I had my front left bearing replaced in November of 2014 at the Toyota in Waterford, and I thought it was odd that it would need to be replaced after only 11,000 miles of use. After telling me what needed to be done he then proceeds to tell me that it will cost me $950 EACH! ....EACH! Are. You. Kidding. Me. That's robbery! I repeated each to him a couple times to see if he misspoke and meant to say that it would be $950 for the whole repair, but he was certain that it was going to be $950 each. I informed him that the Toyota in Waterford had replaced the left bearing for around $540 (you know... the typical cost of a wheel bearing replacement) to which he had no real reply. I called a non-Toyota repair shop to get a quote for the replacement of the two wheel bearings and they said it would be around $900 TOTAL to replace BOTH of them, but I decided to return to the Toyota in Waterford as I wanted to get their take on what had caused the left bearing to fail so quickly. After the Waterford Toyota looked at the car they concluded that the right did indeed need to be replaced (as I has suspected), but they could not find a single thing wrong with the left bearing that Dunning Toyota had tried to say needed to be replaced. My take away from this is: not only did Dunning Toyota see a young woman come into the service department and probably think, "hey, she's a young female, we can take advantage of her and she won't know the difference" but they straight up lied about the left bearing needing to be replaced to get more money out of me. Go to their yelp page if you need more reasons not to visit this dealership.
• • •
Response from the owner - a month ago
Dear Natasha, Thank you for your feedback. We believe there has been a misunderstanding and would appreciate the opportunity to help resolve your concerns. We have tried to reach out several times in order to further assist you. Please kindly return our calls at your earliest convenience to further discuss this with you in detail. Our Service Manager Woody Woods can be reached at 734-997-7600. He’s hoping to talk with you soon! John Taylor VP/GM Dunning Motors
Wendy Smith-Sharp's profile photo
Wendy Smith-Sharp
in the last week
I've been a customer of Dunning for about 5 years. It's always been a challenge to get a service appointment; when I was finally able to get in for my 25K 'free' service, I was told by Jared, the assistant service manager, that I was over the 1K 'courtesy' mileage so I would have to pay since ToyotaCare would not. I requested that, given my history with them and my difficulty getting an appointment, the service be complementary (about $25); he refused. Sad to lose a customer over such a paltry amount ... especially since I know that they can offer discretionary discounts. I should have learned after taking my first RAV in for the 30K service which is not included in ToyotaCare and is pretty expensive. Only AFTER the service had been performed was I offered a trade-in/new lease which I decided to take. Unfortunately, they would not refund what I had paid for the service even though I traded it the SAME DAY.
• • •
Kevin Leach's profile photo
Kevin Leach
2 months ago
Just bought a new RAV4, 2016 hybrid from Joel Dunning. They're selling fast, so it was hard to find stock with the options we wanted. Joel locked down our exact original request in the next shipment as he searched. It came in quickly and is everything we wanted. Dunning also made sure we got the original offer on the day we walked in with no haggling! And the car? Just got back from an up north vacation. Tenting gear for 4 fit perfectly and we got 35 mpg. This is not your average car. I LOVE it!
• • •
Response from the owner - a month ago
Dear Kevin, We are glad to hear that you love your new Rav4, congratulations! We are also glad to hear that Joel Dunning was able to provide you with such a fantastic customer experience, which is a top priority of ours at Dunning Toyota! Thank you for taking the time to share your positive experience with Dunning Toyota! Your Friends at Dunning Toyota
Gertjan Vriend's profile photo
Gertjan Vriend
2 months ago
Salespeople here are super friendly, up until the moment that you drive away with your car. From then on, they pretend they don't even know you anymore. We bought a used car at Dunning Toyota, and soon after the purchase things started to go wrong. There was a star in the window that we didn't notice, we needed to replace the battery (right after purchase), fix the brakes, and now we have to fix the a/c as well. A bit bummer, feels like Dunning sold us a lemon.
Response from the owner - a month ago
Dear Gertjan, Our top priority is for each customer to leave Dunning Toyota with a 5-star experience. We believe it’s our responsibility to provide top-notch customer service before, during, and after the sale. In any event you don’t feel completely satisfied I ALWAYS welcome the opportunity to resolve any concerns. In regards to used vehicles, we do offer less expensive vehicles that are sold "AS IS". We always recommend and welcome you to have the any vehicle inspected by a third party mechanic before making a purchase. I appreciate your feedback as I take this very seriously. Let’s work together to reach a better understanding and to make this right. My name is John Taylor, and I welcome you to contact me at (734)-997-7600 or stop by my office, where the door is always open John Taylor VP/GM Dunning Motors
Kristen Smith's profile photo
Kristen Smith
3 months ago
Worst experience I've ever had with buying a vehicle. I called the dealership asking for a 2016 model and they said they had a couple on the lot, I get there and after test driving it I found out they lied and only had 2015 models. Then when I pressed for more information about the 2016 versions they told me they weren't released yet (which they were). So after they convinced us that the 2016 models weren't available, we decided to get the 2015. We had another red flag when we were filling out our credit check, when we went to type the information about the vehicle in, there wasn't a 2015 option for a new car so after convincing us it wasn't a big deal, he had us put in 2016 therefore giving us our monthly payments based off a car that was a year newer. They let us take it home for the night and come back in the morning to finish the paperwork (leaving the trade in there). We get home and realized they illegally kept our title to the trade in vehicle without our permission. They estimated our trade in value $1200 lower than the Kelly blue book trade in value so we decided not to trade it in with them so we were going to pick it up after we did the paperwork. We decided to talk to our credit union before we got there to see if we could get a better APR and when we called the dealership asking them to send the credit union a write up they flipped out on the lady helping us, refused to send the car information out of their anger for us not financing it through them. They even went as far as cussing at the lady, threatening to report her and telling her that they were never doing business with Lake Trust again, all because she was doing her job helping us. When we went back we were so upset with how they treated her that we already decided we weren't ever doing business with people that treat others that way, all we wanted was our vehicle back WITH the title. As soon as we got there, they took us in the back and acted like we were the ones at fault, interrogating us for information on the lady at the bank and even went as far as trying to still get us to buy the car. After I was practically begging for them to just give us our title so we could leave, they finally agreed to get it. When we confronted the sales associate (John Logos) about his various scams he denied ever telling us that the 2016 Prius C's weren't released and called us liars when we brought it up in front of his manager. The salesman was such an ass hole and didn't even hand us the key, he just threw it down on the table and rudely told us where the door was. DO NOT try to buy a car from John Logos, he was extremely rude to us and tried to scam us every way possible.
• • •
Response from the owner - 2 months ago
Dear Kristen, Our goal is to provide exceptional service; we regret not meeting your expectations and take your feedback very seriously. We believe working in good faith with respect, integrity and honesty is vital to our success. Misconduct will not be tolerated and will be handled accordingly but we also trust that our employees have your best interest at heart and we'd like an opportunity to improve your visit by clarifying any misunderstanding or miscommunication that may have occurred. Trade-in tools like KBB give owners an idea of the vehicle's value but the value given by tools like KBB may differ depending on external factors they cannot take into account. We believe we stay true to the market value and are always willing to work with our customers in this regard. I would like to speak to you further about your visit, please contact me at 734-997-7600 or stop by my office. John Taylor VP/GM Dunning Motors