Response from the owner - 4 months ago
Ms. Weber, please allow me to apologize again for the problems you found during your stay. As I mentioned on the phone, we would certainly have corrected any housekeeping problems had we been made aware of them during your stay, but I can't find a record of any call regarding any problem (housekeeping or otherwise) until you called me on August 23rd.
Although the property in which you stayed is not dog-friendly, it is possible that a renter "snuck in" a dog at some point. However, the on-site property manager at Guest House is extremely diligent about letting us know about similar situations, and I can find no record of any renter bringing a dog into the complex this season.
Because your call was the first we've ever received regarding scabies in a rental unit, we immediately contacted a licensed pest-control technician who agreed to thoroughly inspect the unit to see what he could find. Before he did so, however, he provided us with a great deal of information regarding scabies, and stated his opinion that it would have been virtually impossible for them to have been contracted from a vacation rental, especially given the particular circumstances in this case. He directed us to the Centers for Disease Control (CDC's) website (http://www.cdc.gov/parasites/scabies/gen_info/faqs.html,) where the information we found certainly appears to back up his claim.
According to the CDC, scabies mites do not survive more than 48-72 hours when off of a person. Because the property you rented had been vacant for the entire week immediately prior to your arrival, that in and of itself would seem to rule out the condo as the source. In addition, scabies mites will die if exposed to a temperature of 50°C (122°F) for 10 minutes, and the dryers in our laundry facility operate at temperatures between 180°-190°F for the 30-60 minute cycle required to dry our linens and bedding. Finally, according to the CDC, symptoms don't typically appear for between 4-6 weeks from the time of infection.
Nonetheless, we still had our technician thoroughly inspect the property, and are happy to report that he found no evidence whatsover of scabies (or of any other pest.) We are all truly sorry for the inconvenience you experienced, and will be keeping a very close eye on the housekeeping team responsible for that property. I hope that one day, we'll be able earn back your business.