Response from the owner - 8 months ago
Hi there Ian,
Thank you for your post, which I have to admit, I'm disappointed to read.
First and foremost, we pride ourselves in being an information portal. In fact, we really strive to be the friendliest, most helpful tourist office in the city. :) Yes, we do we sell excursions *however* of the 37 tours we offer only 7 are operated by our company. To add to this, other tourist offices (including the government-run tourist office) have our tours on sale also.
We are sure to tailor our advice based off of the needs of the visitor - his or her interests and objectives whilst in Dublin, and we may or may not recommend one of our own tours. Often, we are the first to suggest one of the many free museums located here in the city.
Please contact us at email@example.com so that we can further discuss this matter. We really appreciate your feedback.