Response from the owner - 5 months ago
9/23/2014 Hello and thank you for checking our page.
We post ALL of our prices at our reception desk where all of our customers book appointments and on our website. In addition, we have message boards that advertise our packages, memberships, and events with their pricing. And, our receptionists are very helpful when they are asked prices and information about the 50 plus services that we offer.
This couple booked the appointments, did not want massage memberships, so they were charged the correct amount. They received their full time in the massages. I was there and work closely with the therapists. When they checked out, they were smiling, conversational with the receptionists, said the massages were great and made no complaint at all. We were very surprised when we received an email that said we hadn't charged them correctly and that they were unhappy and wanted their money back.
I contacted them directly and tried to figure out how why they were suddenly unhappy. I offered them our massage membership rate if they decided to sign up for that and they were not interested. I offered to help them choose a service and offered a discount on a future service when they are traveling through the area and they did not want that either. They wanted a full refund. Because I am a small business who pays my employees per service that they complete, and nothing wrong had happened, I did not refund their money. They received 50 minute massages and were charged the correct rate.They responded and said that if we did not refund their money they would post a bad review. So, here it is.
We are a beautiful center located in Louisville, Colorado. Please, if you haven't already...check us out. We have many specials and memberships that will please most anyone. Our staff, acupuncturists, therapists, and teachers are here to help you in any way that they can. We love and support our Boulder County community.
Thank you for stopping by our Google+ page.
Gigi Terinoni, LAc and owner
Dova Center for Health and Healing
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