RANT - +Slomins Inc.
Anyone interested in a bad business story today? Read on.
For the past 13 years, I've been paying +Slomins Inc.
for monitoring of my home alarm system. The system was actually installed in 1997 at which time the former owner of our home entered into a 5 year contract to have the system installed for free. When we bought the house in 2001, we took on the remaining obligation of that contract. So in short, the system was installed in 1997 and the contractual commitment was up in March of 2002.
But we continued to pay Slomin's to monitor our system for the next 13+ years until a couple weeks ago when I cancelled Slomin's monitoring in favor of a competitor's monitoring at 1/3 the cost. But when the new company tried to program my system, it turns out Slomin's had changed the default installer code so the new company was unable to program my system to work with them.
I called Slomin's to get the code which they refused to give me. They did offer to dial into my system however and reset it back to the default. I was told that would be within the hour. The next day I called Slomins back to see why that hadn't happened yet and was told .."Not sure why they didn't call, I'll pass the request in again". The next day, I called again and was told they had tried the night before and they were unable to reset my system remotely. I made it clear to the Slomin's rep on the phone that nobody had called my house the night before as the phone never rang and my phone records show no inbound call from Slomins. He said they would try "again". Sure enough, a minute later, my phone rings once and stops. The rep called me back to say my system wasn't answering and they could not reset my system. They could however send a technician for $80 who could reset it locally. I said that was unacceptable and asked for a Supervisor. Needless to say, same message from the Supervisor. I asked to speak to the owner, Operations Manager, Support Manager, anyone else and was told .. "that's not the way things work here" and I could pay the $80 or not but that was that.
Needless to say, I refuse to pay the $80 out of principal. If we assume $200 for parts today (as I was able to find them on the internet,) and a generous $300 in labor assuming an installer got $30/hr in 1997 and took 10 hours for our simple installation, then my system cost $500 in 1997. Slomin's monitoring since 1997 has cost me just over $6600 dollars.
So the company that made more than 13x their money back on my system now wants to hold it for ransom to milk me for an extra $80 rather than give me the code over the phone to unlock MY bought and paid for system. And in scanning the internet, it's clear this is and has been Slomin's practice for a very long time.
Even after you fulfill your contract and pay them thousands of dollars beyond that, they still won't turn over your system to you without screwing you, the customer.
STOP PAYING SLOMIN'S - If you have an alarm with them and wish to switch to a much better alternative, visit www.alarmrelay.com
. Yes, you may have to pay the ransom fee to Slomin's to switch, but the savings are significant and you'll make up that $80 in the first 90 days!
As for me, I found another way around their hostage taking tactics. #Slomins #Alarm #FAILED #badcustomerservice