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Doug MacKay
Works at Jfive
Attended University of Montana - Missoula
Lived in Calgary, AB
114 followers|16,980 views
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Doug MacKay

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Neat!
Created a Android L GUI pack for myself. I thought i might share it on dribbble if anyone else wants it too. Everything is vector, the screen designs are smart objects you can open. DOWNLOAD NOW
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Have him in circles
114 people
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People
Have him in circles
114 people
Adam Bracegirdle's profile photo
Karri Ojanen's profile photo
Marni Anglin's profile photo
Alan Lepofsky's profile photo
Ben Li's profile photo
Eileen Quinn's profile photo
John McLaughlin's profile photo
Kyle Lund's profile photo
jaason lyric's profile photo
Education
  • University of Montana - Missoula
    Business Administration, HR and Marketing, 1988 - 1992
  • University of Calgary
    EVDS - Industrial Design, 1993 - 1994
  • Vancouver Film School / Digipen
    Computer Animation, 1994 - 1995
Basic Information
Gender
Male
Work
Occupation
Director of UX
Employment
  • Jfive
    Director of UX, 2014 - present
  • Critical Mass, Inc.
    Director of Information Systems, 2006 - 2014
  • Red Rover
    Supervising Modeller, 2004 - 2006
  • Elliot Animation
    Supervising Modeller, 2001 - 2004
  • Mainframe Entertainment
    Supervising Modeller, 1995 - 2001
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
Calgary, AB - Minneapolis, MN - Missoula, MT - Vancouver, BC - Toronto, ON - Medicine Hat, AB
After my experience yesterday I cannot see how any of my business is valuable to Canyon Creek. I had a horrible experience yesterday and sadly it is an experience I have continued to have with Canyon Creek since I purchased my Camry in 2006. This may come as a shock to you but I'm normally a very reasonable person. However yesterday has pushed me over the edge. I have continually been cursed by your service department. The actual service on the car is fine, so your mechanics are not the problem, but the treatment and handling I receive by your staff is lacklustre at best. Why such harshness? Well, a few recurring issues I have seen over the years. I book my service appointments online. I'm busy. Very busy in fact, so I don't call reception, ask for the service dept and wait on hold. I book online. When I book an appointment time I am making an agreement with Canyon Creek that my car is to be looked at AT THAT TIME. This idea of booking an appointment mirrors normal behaviour of making appoints to see lawyers, doctors or dentists. Can you imagine making an appointment for 8:00 AM with a dentist only to be forgotten until 4:00PM? That's exactly what happens when I engage Canyon Creek. It's amazing but in a bad way. Yesterday I had an appointment at 8:00AM. I delivered my vehicle prior to that time because I know what deadlines are like. Having not received any call from Canyon Creek by 3:30 PM I called the service department. They didn't know the status and then called an hour later to say my car was now finished. This means to me that YOU didn't touch my car until I called. Why select an appointment time if I'm treated with such disrepect? THEN I had to arrange with the service desk to be picked up. That took another 45 MINUTES to be arranged when finally the driver called me back. Now, if you can do the math here it's now 5:15PM. I took 40 MINUTES to get picked up and returned to your location. I made it just prior to close. Sadly upon my arrival the service agent I had spoken with and delivered the vehicle to didn't know who I was. No recognition of the problem. No apology. This means this type of behaviour is commonplace and normal. I'm most-likely not the only one. Then I'm told that my car "might" be "somewhere" in "that part of the lot", which it wasn't. Your people don't even know where your cars are located. I finally found it elsewhere on your lot, only to find papers inside the vehicle in a mess and that "oh, we didn't wash it for you." Nice one on that. Cannot even be bothered to clean someone's car. I feel truly valued. However, not only did I have to rush home, see my children and get them dinner but I had a business meeting downtown and prearranged a taxi for pickup at my home. That entire event had to be rescheduled and my taxi vaporized because they didn't want to wait. So I lost my opportunity because of your sloppy process. Sadly this is NOT the first time this episode has occurred. It's been this way since I purchased my Camry and I only come back in the hope that things have changed. As a company, you do not value appointment times as actual work-schedule-times. You think vehicles on your lot can be treated in a slack fashion and treat clients with a level of carelessness that drives them away. Sure you can say that I should be on top of the service reps, that I should call in more often. Those are mechanisms to be used when people are in pre-school, not professional businesses. I should -- as a customer -- be confident that my interests are being met by you in a timely fashion. That's the agreement put in place during the "appointed time". It seems that Canyon Creek is working very hard on NOT retaining my business. In fact, it's you who are pushing me away from Toyota at a time when I'm considering replacing my vehicle.
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Public - 6 months ago
reviewed 6 months ago
1 review
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