Profile

Cover photo
Verified local business
Direct Capital
Loan Agency
Today Closed
471 followers|520,167 views
About
Contact Information
Map of the business location
155 Commerce Way Portsmouth, NH 03801
155 Commerce WayUSNew HampshirePortsmouth03801
(866) 777-0117directcapital.com
Loan Agency, Financial InstitutionToday Closed
Sunday ClosedMonday 8:30AM–5:30PMTuesday 8:30AM–5:30PMWednesday 8:30AM–5:30PMThursday 8:30AM–5:30PMFriday 8:30AM–5:30PMSaturday Closed
Google+ URL

Street View

Panorama
Write a review
Review Summary
3.4
35 reviews
5 star
20 reviews
4 star
No reviews
3 star
No reviews
2 star
3 reviews
1 star
12 reviews
"Our Company had a great experience with Direct Capital."
"Awful people to do business with."
"I appreciate the attention to detail and timely, professional communication."
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
Your Activity
All reviews
OTM Members's profile photo
OTM Members
a month ago
LOOK OUT FOR HIDDEN FEES and other tricks!!! I clearly applied for a vehicle loan. The documents were written somewhat generally as if they could be used for a purchase or rental agreement. After the transaction went through they intentionally delayed my payment terms and applied my payments toward a rental instead, even though the title, title application, and other documents were completed for a purchase. It seems as if it's an attempt to extort additional money from buyers. Look somewhere else for financing!!! Chad
• • •
Response from the owner - 2 weeks ago
Hi Chad, First and foremost, we want to apologize that your experience is not what you expected and would like to come to a resolution that leaves you happy with our product and services. Our goal is always to be as clear and transparent as possible. We have attempted to reach you directly to discuss your concerns regarding your contract, but haven't been able to get in touch with you. Because of the misunderstanding, we have made some adjustments to your account. Please reach out to me directly for any questions or further concerns you might have. Meghan
Dan Metz's profile photo
Dan Metz
5 months ago
I wish I could give this company a negative star. Beware of any quote you get! They will add on fees upon fees without any hesitation. They will make you get insurance (they offer) unless a an individual policy on the equipment you have. They close at 4 pm. If you call after you will not be able to process a payment due to their lack of not having online or phone pay. This is really convenient for them, another $40 just because.
Response from the owner - 5 months ago
Hi Dan, We’re very sorry to hear about your experience with Direct Capital. We do take feedback very seriously and would love the chance to make it better. We always strive to make every customer’s experience remarkable and when we spoke to you yesterday, we were able to waive a late payment fee and provide you with a buyout discount for your account. We do apologize for any misunderstanding regarding our contracts and policies as well as our hours of operation. We are located in New Hampshire and are open from 8:30 a.m. to 5:30 p.m. Monday – Friday to help with payments via the phone. Once again, customer satisfaction is paramount. Please reach out to us with any further questions or concerns. Sincerely, Elizabeth
Muktar E's profile photo
Muktar E
7 months ago
very professional and easy to work with. We leased trucking equipment with this company and it was as easy as tweeting. One form, couple of email replies and we were on the road with our new equipment. Thanks Kevin. :)
Response from the owner - 7 months ago
Muktar, thank you very much for the positive feedback. We're glad you had a great experience. We'll pass the word along to Kevin and hope to continue working with you in the future!
Randy Gibbs's profile photo
Randy Gibbs
8 months ago
Be aware.....They do not follow through on what they say. They have been charging us insurance on equipment that they financed for us knowing that we had separate insurance for the equipment. We have been trying to get hold of our "account manager" to get this straightened out but guess what.....he will never return our call. Poor customer service once they have your business!!!
Response from the owner - 8 months ago
Hi there, Thank you for your feedback regarding Direct Capital. We take great pride in providing quality service to our customers and we handle all concerns very seriously. If you have an issue, we want to work towards a resolution. Please call us directly at 800-253-0157 so we can help you. Sincerely, Direct Capital Customer Service
Geoff Livingston's profile photo
Geoff Livingston
a month ago
I used Direct Capital for two loans. When it came time to shut the business down they were completely mercenary and would not negotiate in any fashion. Before that time their customer service was God awful, for the most part non existant. And their rates are high. They may as well change their name to Direct Loan Sharks.
Cory Gaiser's profile photo
Cory Gaiser
9 months ago
DO NOT USE THIS COMPANY.. Beware of upfront dishonesty about interest rates, and payment terms. Was quick to take my account information and charge me first and last months payment even after I told them I wasn't getting my equipment for 2 months.. Not to mention their additional $200 fee for them raping me on the interest rate... When I called to voice my concern they didn't return calls and just passed around to different departments.. Now I get letters about the fine print of this insurance BS that they are going to automatically charge me - which was never mention in the application process.. SHADY COMPANY - DO NOT DO BUSINESS WITH THEM YOU'LL REGRET IT...
• • •
Response from the owner - 8 months ago
Hi there, Thank you for your feedback regarding Direct Capital. We take great pride in providing quality service to our customers and we handle all concerns very seriously. If you have an issue, we want to work towards a resolution. Please call us directly at 800-253-0157 so we can help you. Sincerely, Direct Capital Customer Service
Travis Smith's profile photo
Travis Smith
10 months ago
This company is not good! Do not do business with them. They collect your SS# and sell it. CHRISTOPHER J. BROOM will feed you some BS. They are small and not legit. All the good reviews below has to be fake reviews. Go some where else. Promise!
Response from the owner - 10 months ago
Hi there, Thank you for your feedback regarding Direct Capital. We take great pride in providing quality service to our customers and we handle all concerns very seriously. If you have an issue, we want to work towards a resolution. Please call us directly at 800-253-0157 so we can help you. Sincerely, Direct Capital Customer Service
Ronnie Fairchild's profile photo
Ronnie Fairchild
11 months ago
If you’re a new business then these folks will help get you up and running but beware, many of the reviews posted here are spot on. The comment I read about predatory lending at its best should be a warning; I received help getting an air-compressor. Original price for a used compressor $5400, after a three year lease $10,400 not a bad profit for a short period. Things being as they are, your business takes off or you just get by as I have, and I don’t mind them making some profit, but a 100%? Now at the end they charge me $379 and call it a Lease Termination Fee. I would have thought they’d made enough. When I called to challenge this fee I was told it was a standard fee and when I ask if anything could be done to knock some of this fee down they hung up the phone. Please don’t ask me to call your number for I already know what will happen. I do ask that your representatives stop calling and emailing me to borrow more; so much for helping small businesses; Blast It Right.
• • •
Response from the owner - 10 months ago
Hi there, Thank you for your feedback regarding Direct Capital. We take great pride in providing quality service to our customers and we handle all concerns very seriously. If you have an issue, we want to work towards a resolution. Please call us directly at 800-253-0157 so we can help you. Sincerely, Direct Capital Customer Service