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Dion Hinchcliffe
Works at Adjuvi
Lives in Virginia
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Dion Hinchcliffe

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Good chat this morning on the future of the #cmgr . Included the terrific +Rachel Happe +Harold Kip and others. #socbiz #CMAD
 
Just a few years ago, Community Managers used to be looked upon as ‘Super Forum Moderators’ with some extra admin rights. But over the past years we’ve grown more into ‘Organizational Change Agents’ with (hopefully) a clear vision on how to transform traditional organizations into ‘Social Businesses’. While we still – more or less – enjoy moderating forums, we are growing into more strategic roles with deep insights into organizational change. Moreover: Community Managers are the ‘Super Connectors’. We’re tapped in to a lot of things. We’re ‘The Eye in the Sky’.

Are we able to maintain that role? Especially when ‘classic’ forums are becoming less popular and discussions are moving to Facebook, Twitter, WhatsApp and other channels that are typically not ‘owned’, but ‘rented’. Sure … it is not about the channel but about the people, but aren’t we stepping on others’ turf? And will that be tolerated?

Let’s think and talk about ‘where no man has gone before’ …

For more information, please check out: http://communitymanagerappreciationday.com/schedule/the-future-of-community-management/
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
Q&A
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#CMAD presents: The Future of Community Management
Mon, January 25, 7:00 AM
Hangouts On Air - Broadcast for free

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Dion Hinchcliffe

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What should the CIO and CHRO do about digital collaboration today? I explore the options, which include more diversity in toolset, more freedom by stakeholders, and by all means, better digital collaboration skills.

http://www.zdnet.com/article/how-collaboration-ended-up-in-it-why-it-may-move/
While the bring-your-own-X trend has swung back and forth in IT, applications have long been more challenging to lock down than devices. Collaboration is now one of the most significant areas where user-led IT is growing.
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Absolutely fascinating budget and executive sponsorship data from +Rachel Happe's new 2015 State of Community Management report, for both internal and external communities.

It is very good news in terms of executive involvement, with 70% of community budget approval and sponsorship at the C-level (a whopping 41% too) or the VP level. It's not very good news when it comes to where the they spend the money, much of it not going to the places that provide traction to the business:

- No budget for change management activities for the way the work was done prior to community
- No budget for re-engineering business processes and practices
- No budget to communications program (other than some content)
- No budget for staff training or worker education (other than some conferences attendance)
- No budget for measurement/analytics (other than #cmgr time)
- Tiny budget for strategy and consulting to avoid common mistakes and have a strong long-term plan

With this breakdown, it's not that surprising that some communities don't thrive and produce enough value. At least the #cmgr budget is decent, which is heartening. Clearly, we're still in the early days of community, but there is not nearly enough investment or focus -- even today -- on wrapping the business around the community (or vice versa depending on the need.)

Rachel, your thoughts? Anyone else? (Also, absolutely terrific data, this is a brilliant snapshot.)

The whole report:

http://www.communityroundtable.com/research/the-state-of-community-management/state-community-management-2015/
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Thank you Dion - I was heartened by the number of communities that actually do have dedicated budgets (it at least starts to help us 'see' where investments are being made) and presently surprised by the senior attention they are getting.

Part of the lack of budget for change management, analytics, etc may be because we did not ask about that specifically (but obviously given the response to the 'other' category probably not significant). Happy to see that technology is no longer the majority of the budget - so progress! But yes, there is a lot of work yet to be done and I think the management around a community program (whether explicit community management or broader change/re-engineering management) is still not as valued as I think it should be - organizations are asking and relying on a fairly small number of community managers to do a lot of heavy lifting.
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How is management being changed today by social media? The change is happening slowly enough to be difficult to notice, but it is definitely happening. How social technology and management methods are co-evolving and changing how we work:

http://www.ebizq.net/blogs/enterprise/2015/06/how_social_technology_has_emer.php
It was surely bound to happen, as high technology has become so deeply intertwined in our personal and business lives, and now it has: The digital world has reshaped how we manage and operate our organizations like never before, unleashing potent new possibilities while simultaneously posing ...
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Dion Hinchcliffe

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What are the emerging enterprise technologies to watch in 2015? I explored these on ZDNet last night. And if some of these seem like older advances, you'd be shocked how far behind many traditional organizations actually are. There are also some very interesting new advances like containers, instantly composable apps, and the resurgence of virtual reality.

#clo #cloud #mobile #socbiz #security #bigdata  

http://www.zdnet.com/article/the-enterprise-technologies-to-watch-in-2015/
Summary:It's impressive how much the enterprise technology landscape has changed in just a year. While some priorities remain unchanged, important new players have emerged that business and IT leaders must consider in their plans this year.
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What should executives do to today to gain skills in network leadership? Digital environments are where much of the corporate management of tomorrow will be done, for a variety of really important reasons. I explore whether there is really an imperative, as well as the concrete specifics of what network leadership is and how to cultivate it.

I also cite the good works in this space of +John Stepper, +Charlene Li, +Cerys Hearsey, and others.

  #socbiz #CSuite #cxo #ceo #cio #cmo #cfo #collaboration #leadership

http://adjuvi.com/the-strategic-role-of-digital-networks-in-corporate-leadership-today/
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Dion Hinchcliffe

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Are you seeking to tap into your inner Citizen Developer and build the apps you need for your work? Are you looking for tips and strategies how best to succeed with user-led app creation?

Learn about techniques, the new 'low code' platforms and the emerging culture of 'work hacking' and DIY that users and IT are using to come together as a team to create results by developing applications faster and better.

Please join me as I host an Intuit Webinar exploring how to 'Unleash Citizen Development" on September 29th, 2015 and at 1pm ET!

#lowcode   #devlops   #agile   #CitizeDev   #CIO  

http://apps.quickbase.intuit.com/untapped-it-strategy-unleashing-citizen-development-4
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Should you consider an all-in-one collaboration strategy? I think that with the diverse needs of teams today, that is no longer desirable, much less possible. Here's how we can do much better:

http://dionhinchcliffe.com/2015/07/30/how-organizations-can-address-the-challenges-of-modern-digital-collaboration/
It's now clear to me that we must take bold new steps if we are to truly improve the state of workforce collaboration in most organizations. As the majority of us are doing it today, digital collab...
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How are online communities producing business results today? I examined the Community Roundtable's new 2015 State of Community Management report, and how it's starting to point to corporate management of hierarchies of people shifting to community management of networks of people. Exciting times. Great work +Rachel Happe!

http://www.zdnet.com/article/online-communities-learn-new-lessons-and-report-business-roi/
The growing trend of supporting the activities and strategic objectives of a business through digital communities continued to mature and gain refinements this year. Better integration across the board and real measures of ROI are a hallmark.
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How should organizations actually go about Digital Transformation? Everyone has a framework now, and this is no different. Or maybe it is. Why communities and change agents are key to sustainable digital adaptation today.

http://dionhinchcliffe.com/2015/06/10/how-should-organizations-actually-go-about-digital-transformation/
This is now the question that is top of mind in a large number of enterprises today, as speeding up adaptation to rapidly evolving digital markets is now not just a requirement to grow today, but i...
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Should Your Company Become a Holacracy? That's not generally a question that companies are asking yet. However, first movers and those that turn the dial to the right tend to win ultimately when it comes to major innovations, especially when technology is involved. Here's what organizations should consider.

http://adjuvi.com/should-your-company-become-a-holacracy/
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The DIY customer experience is increasingly common. Small pieces, loosely joined should be the #CEM, #CRM mantra today...
 
Customers aren’t following the customer journey you designed because they’re too busy hacking it.
Tweet. May 5, 2015; No Comments. Whether you realize it or not, when you share an experience you have, whether it's through a post, review, video, image, rant, praise, etc., it helps a stranger make a decision about what to do next. Customers aren't following the customer journey you designed ...
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  • Adjuvi
    Chief Strategy Officer, 2014 - present
    I conduct market-making research on the strategic intersection of technology and business. This includes developing thought leadership to help guide executives on their journey to update their organizations for the 21st century. I speak, lecture, and deliver workshops around the world on high impact topics related to Adjuvi's change and performance management business for digital/social, including workforce collaboration, social business, digital business models, Internet ecosystems, and the future of work. Finally, and most importantly, I consult and advise directly with senior executives at client firms in North America, Europe, and Asia to connect the latest advances and ideas to their business to drive high impact results. Responsible for making the market in social business change and performance management for Adjuvi, as well driving business development for the consulting line of business.
  • Dachis Group
    Chief Strategy Officer, 2012 - 2014
  • Dachis Group
    Executive Vice President, 2010 - 2013
  • Hinchcliffe & Company
    CTO, 2006 - 2010
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Chief Strategy Officer, business strategist, enterprise architect, keynote speaker, book author, blogger, & consultant on #socbiz & next-gen enterprises.
Introduction
Dion is an internationally recognized business strategist and enterprise architect who works hands-on with clients in the Fortune 500, federal government, and Internet startup community. A founding member of the Enterprise Irregulars, Dion helps lead the industry by evolving the thinking for next-generation businesses in various social media including ZDNet's influential Enterprise Web 2.0 Blog, On Web Strategy, InformationWeek, and ebizQ's Next-Generation Enterprises. He is extensively published in leading industry periodicals and journals including the Microsoft Architecture Journal, AjaxWorld Magazine, SOA/Web Services Journal.. His thought leading work has been covered in BusinessWeek, The Wall Street Journal, CNET News, Wired Magazine, CIO Magazine, and many other well-known periodicals.

In addition to helping companies deliver effective digital transformation, social business strategy, and Enterprise 2.0 performance improvement solutions as the Chief Strategy Officer of Adjuvi, Dion is also is a regular keynote speaker on the topics of business strategy, workforce and customer engagement, Web 2.0, SOA, and Enterprise 2.0 and has presented or keynoted at Web 2.0 Expo, CeBIT, Business Integration Forum, Interop, JavaOne, SOA Web Services Edge, Enterprise 2.0 Conference, Office 2.0, and many other major business and software conferences.

He is currently exploring the concept of the Next-Generation Enterprise as an infinite renewing and sustainable target for digital transformation.

He can be reached at dion@adjuvi.com or on Twitter.

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