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Dick Hannah Toyota
Toyota Dealer
Today 8:30AM–8PM
114 followers|512,205 views
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2632 Coweeman Park Dr Kelso, WA 98626
2632 Coweeman Park DriveUSWashingtonKelso98626
(360) 425-2730dickhannahtoyota.com
Toyota Dealer, Used Car Dealer
Toyota Dealer
Used Car Dealer
Used Truck Dealer
Today 8:30AM–8PM
Friday 8:30AM–8PMSaturday 9AM–8PMSunday 10AM–7PMMonday 8:30AM–8PMTuesday 8:30AM–8PMWednesday 8:30AM–8PMThursday 8:30AM–8PM
Toyota dealership located in Kelso, Washington with new Toyota cars and trucks for sale, used cars and trucks for sale, financing, Toyota service and Toyota parts.
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Review Summary
4.6
119 reviews
5 star
99 reviews
4 star
7 reviews
3 star
3 reviews
2 star
1 review
1 star
8 reviews
"Jordan delivered 100% satisfaction for our new car buying experience."
"Thank You to Shannon and her Sales Managers, I love my 2014 Toyota Tundra!"
"I walked in and immediately a very friendly sales associate was helping me."
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KAYLEEN DERKACHT
2 months ago
*Updated 2015 I have been working with Dick Hannah Toyota in Kelso, WA for several years. I have worked with a number of service and sales professionals and I have always been happy with the results. I have also brought in family and friends to purchase vehicles as well as purchasing both my daughters cars from them. They are always more than willing to help and provide friendly and fair customer service. For the most recent purchase of a used car for my newest driver, I had the pleasure of working with Sandra McMillin. I had worked with her about a year before when my sister purchased a pre-owned Prius and was so happy that I asked for her when I came back. I use their service department for all four of our vehicles and their service team is wonderful as well. 2012 Travis Hopp greeted me first thing and worked with me over a few days to find the perfect used car for my daughter. My experience was so positive, I encouraged two of my friends/family members to buy from Dick Hannah Toyota in Kelso, WA and they did - within a couple weeks of me. Their experiences were also quite positive. I've worked with Dick Hannah in Vancouver in the past with the same exceptional service and will likely skip the shopping around from now on and head straight to Dick Hannah. Even the finance manager, Garrett was awesome with both my deal and my sister's. He found us the best rates and worked hard to get us the payments we wanted without sacrificing any more money than necessary in interest.
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Rob Gardner
3 months ago
Went to check out a used Toyota Tacoma that was advertised as having 120 inspection complete but found numerous issues that should have never went beyond inspection without being fixed. Instead it was moved onto the lot. When pointing out minor and some major issues salesman stated " It has not been through inspection yet" or "they are aware and waiting for parts". Couldn't get a straight answer as to why problems weren't fixed. Service department used to be very thorough in their inspections but with moderate knowledge of mechanics I seen many issues with this truck that should have been fixed or maybe it should have been pushed to auction, instead it may have been put on the lot in hopes somebody will take the salesmans word for it. I drove from an hour away in hopes that I could trust a reputable dealer wouldn't put a used truck with many issues minor and major... from a dome light out to a rusty frame granted it was a older model. My opinion this should have went to auction. I would recommend buying new Toyotas there or their certified Toyotas but it seems to me if your looking for a used vehicle with higher miles I would recommend to bring someone knowledgable in mechanics with you or do your research beforehand as you probably should with any lot but I trusted the BIG name and was let down. You can't go wrong with new or certified if you have the finances.
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Megan Carlson Field
4 months ago
We had a wonderful experience at Dick Hannah Toyota! Thank you to Brian Sanders, Lance, Mike and Brandon. We received the BEST care! And I love my 2016 4Runner!!
jim gonzales
4 months ago
Sandra was as professional as a dealer could be. I've bought many new cars and was treated by her by far better than anyone else.
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Andrew Patterson
in the last week
They're negotiating strategy of not budging any numbers other than the loan length and interest rate is crap. They basically slap you in the face if you have a trade. They offer half of kbb value and sell they have to pay the shop to look at it and pay the detailer to clean it and pay this guy and this guy and this guy and next thing you know they say they lose $6k off the top of on your trade.
Edward Therrien
5 months ago
My 2000 Buick LeSabre was on its final legs, but I thought I could nurse a few more months out of it. Unfortunately, it went belly-up twice in the previous week alongside the highway, so I knew it was time to see about getting another auto, preferably a used one. The first dealership I went to was Dick Hannah, early on a Saturday morning. I had intended to just look around before going to other dealerships. I was immediately met by Lucas Wright, an enthusiastic young man, who asked me about what I was looking for in a car. After hearing my needs, he brought around a brand silver Prius 2, showed me all the particulars of the vehicle, and basically sold me on it within about 15 minutes, even though I had no intention of actually buying that day. He answered all my questions to my satisfaction, and I really couldn't come up with a reason not to buy that day. So I did! I'm 76 years old, and this was probably the most pleasant experience I've ever had in buying a vehicle. Many thanks to the entire dealership and especially to Lucas Wright.
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Andrea Lilly
9 months ago
I'm an Oregon resident that was recently car shopping, and after reading reviews I ended my day here on this last Saturday, May 9th. I have to say, when I walked in I didn't expect for them to try to hustle me. I walked in and immediately a very friendly sales associate was helping me. She found a truck I was interested in buying, with only problem being that it was in their truck lot in Vancouver. She passed me off to another salesperson, who was... less helpful. He just was fairly inexperienced, and it showed. After driving down there for the test drive, I was pretty well in love with the vehicle and it was in my price range for purchase, so I decided to start the sale transaction. So far, so good. At this point, they make me go all the way up to their Kelso lot again to start the paperwork. Not a huge deal, I guess I'll just chalk that up to an extended test drive. But this is where it gets interesting. I sit down to start the paperwork, and even though I was pre-approved through my credit union, they still wanted me to fill out a credit application through them.... I made it very clear that I didn't want my credit run unnecessarily, and they assured me it wouldn't be since I already had a loan set up at a low rate. An hour worth of back and forth later, we're still waiting for word for whether or not it'll go through. I remained patient, as the last vehicle I had part in purchasing a few years ago took a very long time as well. The salesman ran around a lot from one place to another, not sure what he was doing, until he came out with the paperwork for the sale to go through. I saw then that they were trying to charge me sales tax on the car, almost $1500.00. The saleswoman who was originally helping me had already told me that since I'm an Oregon resident, and would be registering the car in Oregon for use in Oregon (mostly, I do visit Washington from time to time), there would be no sales tax. I told my salesman that this wouldn't do, and he took it into their back office to talk with someone. Then he brought out the finance manager. He was very curt with telling me that "for auditing purposes", they would have to charge me sales tax. This was upsetting to say the least, especially when every other lot I'd been to said the exact opposite. I told him that was incorrect, and he just scoffed. So I walked away. Just watch out for this, Oregonians. You do not have to pay sales tax on a new vehicle you purchase in Washington just because they try and lie to you about it. This sheister of a man was trying to take me for some extra dough in their pockets. Don't let this fly!! To all of you reading this, good luck! Car buying is stressful enough as is, and I wouldn't recommend going here in the least due to getting the run around here.
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SarahLouise Boslooper
a year ago
Coming back from Seattle to Seaside my Dodge Cummins broke down. It was pouring rain and I popped the hood to find that my fan pulley had busted a bolt and come loose, working my serpentine off and shredding it! On a Sunday and stranded at 9pm the tow truck hauled me to the nearest safe parking lot, which happened to be just outside Dick Hannah Toyota. In the morning I went to talk to the service guys. Justin was incredibly helpful and understanding. His staff made me feel comfortable and brought me a water bottle and calming conversation. He and his techs helped me find the solution that got me back on the road without breaking the bank. I am so wary of letting anyone else work on my vehicles, but these guys were careful and qualified and took great care of me and my truck. I was back on the road in a day with the surprise of a CLEAN truck and an awesome experience! Thank you so much Dick Hannah Toyota. I highly recommend them!! -SarahLouise
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