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Dick Hannah Toyota
Toyota Dealer
Today 8:30AM–8PM
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2632 Coweeman Park Dr Kelso, WA 98626
2632 Coweeman Park DriveUSWashingtonKelso98626
(360) 425-2730dickhannahtoyota.com
Toyota Dealer, Car Dealer
Toyota Dealer
Car Dealer
Truck Dealer
Used Car Dealer
Used Truck Dealer
Today 8:30AM–8PM
Wednesday 8:30AM–8PMThursday 8:30AM–8PMFriday 8:30AM–8PMSaturday 9AM–8PMSunday 10AM–7PMMonday 8:30AM–8PMTuesday 8:30AM–8PM
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Review Summary
4.5
128 reviews
5 star
104 reviews
4 star
7 reviews
3 star
3 reviews
2 star
2 reviews
1 star
11 reviews
"Jordan delivered 100% satisfaction for our new car buying experience."
"Thank You to Shannon and her Sales Managers, I love my 2014 Toyota Tundra!"
"I walked in and immediately a very friendly sales associate was helping me."
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All reviews
Kevin Cahill's profile photo
Kevin Cahill
in the last week
If there was an option for a negative score I would give them a -10. I purchased a vehicle from this dealership in October 2014. I drove it and it had some minor issues nothing horrible to start with and the next day I drove it I noticed a loud howling noise coming from the rear end I took it back to them and they said they would fix it. Came back 5 days later and they handed me the keys and said the rear differential had to be rebuilt. Thought it was a little fast to rebuild a rear end but didn't pay much attention. The sales manager told me when they took it apart all the spider gears fell out in pieces (again another fishy situation cause I have pulled rear ends apart and without the rear end in shambles nothing just falls out) he proceeded to tell me everything was replaced. I took the keys and drove off. When I drove off it was still making a howling noise. Call the sales manager back and he told me it would go away after a day.(again another dumb comment cause once you rebuild a rear end you shouldn't get any noise at all) I left for a job out of town that weekend so I didn't drive the car for almost 3 months. Drove the car when I got back and it was still making horrible noise so I took it to another shop in the Longview/Kelso area for a second look and they took it apart for free and said that nothing was replaced at all. So I took the car back to the Dick Hannah dealership and instead of going to the sales manager I went to service center and played dumb and asked the lady what they did to my car she told me the just inspected and replaced gear oil. By now I'm pissed. So I asked her to print off the detailed report. She did and I brought it to the Sales m. And he told me that can't be right. He lied to me and didn't even have the balls to tell me anything else. He told me that I was out of the 3 month warranty and they couldn't do anything. Totally pissed off now. So I tried to take it to the coporate office but never could get any where. So I'm stuck with a 25k car that has less than 110k miles on it that can't drive. DONT BUY A CAR FROM THESE GUYS
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KAYLEEN DERKACHT's profile photo
KAYLEEN DERKACHT
2 months ago
*Updated May 2016* We recently traded in a car to upgrade for my daughter. When our trusted sales person, Sandra McMillan fell ill in the midst of our transaction, she asked a co-worker, Jordan Lowery, to step in and finish the process. Jordan was great and the process wasn't complicated or delayed and we were very well taken care of throughout the transaction. It was nice to see Sales folks work so well together in what is traditionally a very competitive business. I would recommend either person to anyone looking for an honest sales person to work with. Even during the inevitable signing process, Serge Kononov in finance did his best to be sure I understood the paperwork but didn't waste time getting through the signatures. Sandra has helped me and a couple of my family members find cars, and she has become a friend over the years, and someone I look forward to seeing even if I'm just stopping in for vehicle services. Which brings me to the other exceptional experiences I've had over the past few years with Dick Hannah. The service department staff are wonderful! Scott Long and Justin Renteria have treated me like family when I show up, and have worked very hard to ensure that my vehicles are well maintained and that I am receiving all the benefits of the Loyalty Rewards program and that I'm fairly charged for all services. I never feel like they are trying to take advantage of me or sell me services I don't need. Overall, my experiences with Dick Hannah both the Toyota dealership in Kelso, and their Honda location in Vancouver have been positive. I don't even question where to go or send a friend for their car shopping or service needs. *Updated 2015 I have been working with Dick Hannah Toyota in Kelso, WA for several years. I have worked with a number of service and sales professionals and I have always been happy with the results. I have also brought in family and friends to purchase vehicles as well as purchasing both my daughters cars from them. They are always more than willing to help and provide friendly and fair customer service. For the most recent purchase of a used car for my newest driver, I had the pleasure of working with Sandra McMillin. I had worked with her about a year before when my sister purchased a pre-owned Prius and was so happy that I asked for her when I came back. I use their service department for all four of our vehicles and their service team is wonderful as well. 2012 Travis Hopp greeted me first thing and worked with me over a few days to find the perfect used car for my daughter. My experience was so positive, I encouraged two of my friends/family members to buy from Dick Hannah Toyota in Kelso, WA and they did - within a couple weeks of me. Their experiences were also quite positive. I've worked with Dick Hannah in Vancouver in the past with the same exceptional service and will likely skip the shopping around from now on and head straight to Dick Hannah. Even the finance manager, Garrett was awesome with both my deal and my sister's. He found us the best rates and worked hard to get us the payments we wanted without sacrificing any more money than necessary in interest.
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Diane Brown's profile photo
Diane Brown
5 months ago
Jordan listened to our needs and concerns. He worked hard to make our needs met! Very professional, and seem to genuinely care about getting the best car for us! He has called us more than once after we bought the car checking on us and saying he is always here for any questions we may have. Jim, their financial manager was also awesome and met all our needs! It was a GREAT experience!
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Andrew Patterson
6 months ago
They're negotiating strategy of not budging any numbers other than the loan length and interest rate is crap. They basically slap you in the face if you have a trade. They offer half of kbb value and sell they have to pay the shop to look at it and pay the detailer to clean it and pay this guy and this guy and this guy and next thing you know they say they lose $6k off the top of on your trade.
Shane McCready's profile photo
Shane McCready
in the last week
We had a great experience up until they did the one thing they said they wouldn't do!! They took my credit and shotguned it out to I don't know how many credit unions after they said they don't do that?? I am really not pleased with the lie he told and then turned right around and did it anyhow!! I have called and complained and have not got a call back. I will never go here again.
holly Ford's profile photo
holly Ford
5 months ago
We had a terrible experience at this location. They added an additional 5,000 to our agreed price into the signing paperwork and we only caught it at the very last second. When my husband and I ran the numbers again on our own, the amount they had us financing plus our down payment added up to be MORE then the initial sticker price. A bunch of crooked criminals. They bring car salesman to a whole new level of digust.
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Casey Robinson
5 months ago
Bought a car the other day and was really pleased with the whole experience. Worked with Ryan Baker through out the process and he went out of his way to meet my needs and expectations. Great service and very helpful with any questions I had. Will be a repeat customer.
Rob Gardner's profile photo
Rob Gardner
10 months ago
Went to check out a used Toyota Tacoma that was advertised as having 120 inspection complete but found numerous issues that should have never went beyond inspection without being fixed. Instead it was moved onto the lot. When pointing out minor and some major issues salesman stated " It has not been through inspection yet" or "they are aware and waiting for parts". Couldn't get a straight answer as to why problems weren't fixed. Service department used to be very thorough in their inspections but with moderate knowledge of mechanics I seen many issues with this truck that should have been fixed or maybe it should have been pushed to auction, instead it may have been put on the lot in hopes somebody will take the salesmans word for it. I drove from an hour away in hopes that I could trust a reputable dealer wouldn't put a used truck with many issues minor and major... from a dome light out to a rusty frame granted it was a older model. My opinion this should have went to auction. I would recommend buying new Toyotas there or their certified Toyotas but it seems to me if your looking for a used vehicle with higher miles I would recommend to bring someone knowledgable in mechanics with you or do your research beforehand as you probably should with any lot but I trusted the BIG name and was let down. You can't go wrong with new or certified if you have the finances.
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