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Dick Hannah Dealerships
Used Car Dealer
Today 8AM–5PM
163 followers|838,478 views
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10808 NE Coxley Dr Vancouver, WA 98662
10808 NE Coxley DrUSWashingtonVancouver98662
(360) 256-5000dickhannah.com
Used Car Dealer, Auto Repair Shop
Used Car Dealer
Auto Repair Shop
Corporate Office
Today 8AM–5PM
Monday 8AM–5PMTuesday 8AM–5PMWednesday 8AM–5PMThursday 8AM–5PMFriday 8AM–5PMSaturday ClosedSunday Closed
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Review Summary
4.5
102 reviews
5 star
80 reviews
4 star
9 reviews
3 star
3 reviews
2 star
2 reviews
1 star
8 reviews
"They gave me an accurate price and service quote."
"The quality of work is amazing at this location."
"The wait was short enough, fair prices, friendly service staff."
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Beau Martin's profile photo
Beau Martin
a month ago
My wife has taken her brand new vehicle in to have it serviced at least twice where the dealership failed to correctly locate and resolve the cause. The first time it would not start without significant effort (turn the key, chug-chug-chug-stop, chug-chug-chug then start process, this is for a brand new car). DH's service reps could see the problem and experienced it for themselves. Their service technicians however reported consistently that they could not find anything wrong. They eventually discovered it was a fuel pump problem and fixed it. The second time the car would not start. Their service rep then put the car in neutral, rather than park, and they were able to get the car started. Unsurprisingly their service technicians were unable to find anything wrong with the vehicle yet again despite the service rep having had to take the care out of park and into neutral to get the car started. We're currently consulting an attorney to determine what legal recourse is available to us. That it has come to our consulting an attorney is an indication in our experience of the the service available from this dealership. Another reviewer reported that they "Liked my salesman, not a fan of the repair center." Beyond not liking them, we're going legal. It's that bad. My advice would be to steer clear of them. The difficulties of ownership over the life of the vehicle is a huge part of owning one of their vehicles.
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Response from the owner - a month ago
Hi, Mr. Martin, I am truly sorry to hear about your challenges at one of our service centers. If you can please let me know which store you were at I will escalate this for you. I can promise someone will contact you today to get this situation back on the correct track. Please feel free to call me if that would help. Use extension 3305 after calling 360-256-5000. Sincerely, Sean
Millie White's profile photo
Millie White
a year ago
Service is the best! Especially when it comes to Natalie Chambers!! Not only does she answer every question and communicates, she also helps you find the best deal for your time. She is the only reason I return to Dick Hannah for all my services!
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Seth Hersch
2 years ago
We bought a fairly modest car and we knew we weren't going to finance it. Lawrence was fantastic! He found us a better car than we thought we could afford, made it feasible, and stuck strictly to our budget, including tax and license! He even went to another one of their lots more than 20 miles away at night on a Saturday just to bring the car down for us to look at! It was a great car for the money, and he went way above and beyond to find something that he thought would fit our needs. Would absolutely recommend Lawrence and Dick Hannah to anyone looking for a car.
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Shurik Bo's profile photo
Shurik Bo
a year ago
This review is for the corporate office. One of the worst customer service experiences I have come across. First of all when you walk into the building there are no signs that say they are located on the second floor. But that's ok ("suite 200" is not too difficult to figure out) Then when you come upstairs there are two windows from the lobby area. We came there with my wife to pick up our license plates so decided to check out the "accounting" window. When we came up there was a woman standing with her back to us doing something on the counter. There were a few other women sitting in cubicles about 15 ft away from the counter. So we said hello, and the woman with her back to us turned, looked at us and went back to what she was doing. Then one of the women in the cubicles ask us "what we needed", and the whole time she was just sitting in her seat 15 ft away from us. That's what I call customer freakin service at its best! Ha!! Wish I never had to deal with this stupid corporate office!! P.S. We had the opposite experience at the actual dealership Acura of Portland. Great people there!
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shelley rakes's profile photo
shelley rakes
3 months ago
We bought a used car from Joe Lakey at Dick Hannah Dodge ,we were impressed with the service from the start to finish. We had an small issue with it so we took it to the service department and they took very good care of us, they gave it an inspection and found a couple things that needed fixed, all under warranty .
Shaelan Jaehnig's profile photo
Shaelan Jaehnig
6 months ago
Great service! Extremely helpful.
Steve Adamo's profile photo
Steve Adamo
a year ago
Received a telemarketing call from this dealership even though I'm on the DoNotCall List. That complete disregard for ethical marketing practices earns them 1 star. Google users need to make a habit out of reviewing businesses that ignore the list.
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Bob Ward
a year ago
I just bought a 2010 Prius from Dick Hannah; I love the Prius, I hate the dealership. I wanted the 2013 Red Prius they have on their web page, but it wasn't 'available'. I don't think the car exists. The salesmen weren't honest and they certainly weren't nice. I won't be going back to Dick Hannah.

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Our #NiceCrew take on another #NiceChallenge, this time with the Police Activities League in Vancouver WA. Take a look and learn more about this fantastic organization!
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Our #NiceCrew hooked these kids up with some #BelieveInNice sunglasses today. #2ThumbsUP
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Perk Up Monday! The #NiceCrew gave the Starbucks girls #BeliveInNice #leis.
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Our ‪#‎NiceCrew‬ visited the ‪#‎VancouverMall‬ today. Windmills bring smiles to everyone's face. ‪#‎BelieveInNice‬
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