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What customer service disasters tell us about the companies in the firing line
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Tech Support Scam Blurs the Line with Ransomware, Locks Users' Computers http://buff.ly/1NGqMK4 (Softpedia article)
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Bing bans tech support ads—because they’re mostly scams http://buff.ly/1skhbPv (Ars Technica Article)
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3 Techniques That Spark Customer Experience Success http://buff.ly/1Wphu7N (CMSWire article)
The future success of your company rests to a great extent on the strength of your customer experience. Most companies recognize this fact. So given that customer experience is critical for busi
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A startup that makes your boring customer service calls: would your customers pay to avoid calling you?
A startup called GetHuman offers to handle your most-dreaded customer service calls for $5 to $25 a pop.
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5 Tips To Scale Soft Skills Training For Your Customer Service Team http://buff.ly/1rbVtfI (Forbes article)
Learn five tips to better enable your agents to communicate with customers on emerging channels.
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The new DeskPRO portal is now live for new Cloud trials! Learn more here:
The new DeskPRO portal system is now live for newly-created Cloud helpdesks from now onwards. If you're already a DeskPRO customer and you want to try out the new portal on a test helpdesk, you can sign up for a trial at www.deskpro.com/signup/ to explore the great design improvements and new ...
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DeskPRO

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The new DeskPRO portal is now live for new Cloud trials! Learn more here:
The new DeskPRO portal system is now live for newly-created Cloud helpdesks from now onwards. If you're already a DeskPRO customer and you want to try out the new portal on a test helpdesk, you can sign up for a trial at www.deskpro.com/signup/ to explore the great design improvements and new ...
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5 Signs Your Customer Service Operation Is In Need Of A Makeover (Forbes article) http://buff.ly/1TtTI51
For customers it’s quickly apparent when a company is in dire need of a customer service make-over. Some examples include slow response times, difficulty in getting in touch with the brand at all, and an attitude of “there’s a customer coming, RUNNN!” This is the exact opposite approach that will lead to more sales and customer engagement overall. But with the way companies are set up today, a certain level of nonsense is tolerated within the com...
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Study claims Canadians are 'silent switchers': unlikely to complain about bad service before they leave a company
When a retailer or service provider disappoints, the average, typically polite Canadian consumer does not voice their displeasure online, but will still seek a new alternative, leading a new research report to dub Canadians “silent switchers.”
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Top 5 Unhelpful Tech Support Sentences http://buff.ly/1Wkth82 #custserv #helpdesk
Tech support agents often receive the brunt of customer impatience. And certain phrases only exacerbate the customer’s annoyance...
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How to embed individual articles from your DeskPRO knowledgebase in your app or site:
Question: We'd like to display individual knowledgebase articles embedded within an application we have created. Is there a way to get the article content without the portal header, sidebar etc.? Answer: You can use the DeskPRO API to retrieve article content. Your app or site can make a REST ...
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The Helpdesk Platform
Introduction
DeskPRO provides Helpdesk Software that is powerful yet simple, affordable, multi–channel and with your choice of hosting in our cloud or on your server.
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